SUMMARY:

This role works within the IT Software Asset Management (SAM) Team and is responsible to manage and analyse software inventory. This role is also responsible for supporting and maintaining the licence compliancy across the organisation.  This role provides advice and support in the management of software assets of both in-house and external solutions including cloud technologies. 

This role works closely with the Software License Procurement team, business service owners and stakeholders.

🔹 Software Asset Manager in addition to these responsibilities would also:

1. Oversees the SAM program, aligning it with business goals.

2. Leads cross-functional collaboration to optimize software value.

DESCRIPTION:
Be accountable for supporting an enterprise-wide Software Asset Management platform.

Implement organisational level dashboards including forecasting, planning, of all licensed applications across Cloud/Infrastructure & Operations including budgetary considerations in line with Compliance

Responsible for the support and deployment of the SAM tooling, device inventory coverage across the estate, and data analysis.

Accountable for SAM best practices, offering support where needed to ensure that the approaches are well understood and easily implemented

Understand how cloud and virtualization technologies impact license positions

Mercier Consultancy MD is excited to offer an opportunity for a Finnish Customer Consultant to join our team in a remote role based in Greece, including paid relocation! In this position, you will assist our Finnish-speaking customers with their inquiries, providing them with excellent support and service. If you are dedicated to enhancing customer experiences and enjoy working in a dynamic environment, we would love to welcome you!

Key Responsibilities

• Deliver exceptional customer support to Finnish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to products, services, and technical issues.
• Resolve concerns and provide solutions while ensuring customer satisfaction.
• Document all customer interactions and feedback to contribute to continuous improvement.
• Work closely with internal teams to resolve issues and enhance the customer experience.
• Remain knowledgeable about products and services to offer informed and relevant assistance.

Requirements

Researcher - Decentralized Finance (DeFi) Risk & Economic Security

Location: Preference for NYC but will accept Remote Europe & USA - would need to overlap EST hours

Compensation: $120K - $150K

We are the first automated, on-chain economic security system, trusted by leading crypto protocols to manage and secure billions of dollars in assets. Our core mission is to enable crypto protocols to optimize risk management and capital efficiency while safeguarding user funds. We achieve this by analyzing protocol mechanics and scenario implications using world-class custom EVM simulations to provide actionable insights.

We are seeking a proactive and results-driven Researcher to join our team, reporting directly to the Vertical Lead for Lending. You will play a critical role in conducting in-depth protocol research, modeling risk parameters, and communicating strategic findings to clients and the broader community, helping shape strategic research across high-impact DeFi projects.

The Researcher will be responsible for conducting rigorous quantitative analysis and providing expert commentary on emerging Decentralized Finance (DeFi) protocols and products.

DeFi Analyst - Risk Management & Market Safety

Location: Preference for NYC but can be USA or Europe based

Compensation: $120K - $150K

Join a company building technology that makes decentralized markets safer and more accessible. Our advanced risk management systems, oracles, and AI models secure billions in value and are trusted by leading protocols like Aave, GMX, dYdX, Venus, and Jupiter.

Reporting directly to the Lending Lead, we are looking for a talented DeFi Analyst to join our team and help shape the future of decentralized finance by delivering crucial insights and strategic recommendations to our customers.

The DeFi Analyst will leverage our simulation platform and quantitative methodologies to analyze complex datasets, model protocol risks, and provide actionable insights that directly impact market safety and capital efficiency.

Senior Full Stack Engineer - Decentralized Finance Security

Location: Remote USA - NYC preferred - (NOT PST) and Europe, but must have a 5+ hour overlap with EST timezone for this role

Remote | Full-time

Compensation: $144K - $164K

Our client provides the first automated, on-chain economic security system designed to enable crypto protocols to optimize risk management and capital efficiency while safeguarding user funds. By analyzing protocol mechanics and scenario implications through world-class custom EVM simulations, the platform provides actionable insights trusted by leading decentralized finance (DeFi) protocols to secure billions of dollars in assets.

The organization is seeking a proactive and results-driven Senior Full Stack Engineer to join the Oracle Team. Reporting directly to the Oracle Team Lead, the successful candidate will play a critical role in building data-driven dashboards and infrastructure to support risk analysis. This role requires close collaboration with research and protocol teams to deliver high-quality frontend and backend components that power essential security insights across multiple blockchains.

Key Responsibilities

Join Mercier Consultancy MD as a German Client Care Consultant for our innovative online payment platform, located in the vibrant city of Athens. In this role, you will be at the forefront of ensuring our German-speaking clients receive outstanding support and guidance as they engage with our cutting-edge payment solutions. We are seeking enthusiastic individuals who are eager to make a positive impact in the world of online payments.

Key Responsibilities

• Deliver high-quality customer support to German-speaking clients via emails, phone calls, and live chats.
• Facilitate client onboarding to ensure a smooth transition to our payment platform and address any initial queries.
• Proactively identify issues and provide effective solutions to enhance the user experience.
• Educate clients on the features and best practices of using the platform.
• Maintain comprehensive records of client interactions and feedback for continuous improvement.
• Work closely with internal teams to help develop and revise support materials tailored to our clients' needs.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Dutch Customer Success Specialist to work remotely while residing in Greece! This position allows you to combine your professional aspirations with the beauty and lifestyle of Greece, all from the comfort of your home. In this role, you will be crucial in ensuring that our Dutch-speaking clients receive top-notch support and are equipped to maximize their experience with our services.

Key Responsibilities

• Serve as the primary contact for Dutch-speaking clients, building strong relationships to enhance their satisfaction.
• Assist clients in navigating our products and services for optimal usage.
• Regularly assess client satisfaction and proactively provide resources for their ongoing success.
• Maintain detailed records of client interactions and feedback in our CRM system to foster continuous improvement.
• Collaborate with various teams to resolve client issues efficiently and effectively.
• Stay informed about industry trends to provide valuable insights to clients.

Requirements

Mercier Consultancy MD is excited to expand its services and is looking for a Danish Customer Support Representative in the automotive sector to join our team in the picturesque island of Crete, Greece. This role is perfect for automotive enthusiasts who thrive in customer service and want to support Danish-speaking clients with their automotive inquiries and issues.

Key Responsibilities

• Provide exceptional support to Danish-speaking customers via phone, email, and chat, specifically related to automotive products and services.
• Respond to inquiries regarding vehicle features, issues, and company policies with accuracy and professionalism.
• Troubleshoot customer complaints effectively, ensuring a timely resolution and positive customer experience.
• Document customer interactions thoroughly in our CRM system for continuous improvement and quality assurance.
• Collaborate with technical teams and other departments to facilitate solutions for complex automotive inquiries.
• Stay informed on automotive industry trends and product knowledge to enhance customer engagements.

Requirements

Mercier Consultancy MD is excited to offer a position for a Croatian Customer Support Representative in the beautiful city of Athens, Greece. This role is ideal for energetic individuals who are passionate about customer service and want to assist our Croatian-speaking clients in their inquiries and challenges.

Key Responsibilities

• Provide exceptional customer support to Croatian-speaking clients through various channels, including phone, email, and chat.
• Respond promptly and accurately to inquiries about products, services, and company policies.
• Identify and resolve customer complaints and issues efficiently to ensure high satisfaction levels.
• Document all customer interactions in our CRM system for continuous improvement and service enhancement.
• Collaborate with team members across departments to deliver comprehensive solutions to customer needs.
• Stay informed about the latest product offerings and industry trends to better assist customers.

Requirements

Senior Data Scientist – DeFi Economic Risk & Security

Location: Remote - Preference is in Europe to overlap 5hours with EST timezone

Compensation: $130K - $150K

Join a pioneering company that provides the first automated, on-chain economic security system for crypto protocols. Our platform is trusted by leading DeFi protocols, collectively securing and managing billions of dollars in assets, by utilizing world-class custom EVM simulations to optimize risk management and capital efficiency. This is a high-impact role at the intersection of quantitative finance, data science, and decentralized technology.

As a Senior Data Scientist, reporting directly to the Head of Economic Risk & Strategy, you will be a critical driver of our modeling capabilities and data insights across the decentralized finance ecosystem. You will lead innovative research to understand market actor behavior and model these dynamics within our advanced simulation platform.

Your Mission & Responsibilities: