Mercier Consultancy MD is excited to offer a fantastic opportunity for French Speaking Customer Service Representatives in the retail industry, specifically based in Sofia. This role is ideal for individuals who are passionate about retail and enjoy helping customers find the best solutions. As a customer service representative, you will engage with clients in French, assisting them with their inquiries and ensuring an exceptional shopping experience.

Key Responsibilities

• Manage customer inquiries related to retail products, orders, and services via phone, email, and live chat in French.
• Provide information on product availability, pricing, promotions, and store policies.
• Assist customers with order processing, returns, and exchanges efficiently.
• Resolve any issues or complaints promptly while maintaining a positive customer experience.
• Document customer interactions accurately in our CRM system for future reference.
• Collaborate with other departments to enhance customer support and service delivery.
• Stay informed about new product launches and retail trends to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Finance industry, based in Sofia. If you have a passion for finance and possess strong communication skills, this role is perfect for you. You will be responsible for assisting clients with their financial inquiries, providing excellent support in French while ensuring compliance with industry regulations.

Key Responsibilities

• Manage customer inquiries related to financial products and services via phone, email, and chat in French.
• Provide detailed information on account management, loan products, and investment options.
• Assist customers with account setups, transactions, and resolving issues promptly.
• Document all customer interactions accurately in the CRM system, adhering to company policies.
• Collaborate with financial advisors and other departments to enhance service delivery.
• Stay informed about changes in financial regulations and products to provide accurate information to clients.

Requirements

Location: New York City (Flatiron) Employment Type: Full-time On-site: In-person in NYC

About the Role

Our client, an AI company building a collaborative workspace for biopharma's commercial and clinical teams, is seeking a Head of Engineering to join them at the founding executive level. This is a high-leverage role where you will be responsible for setting the technical vision, driving the product roadmap, and building a world-class engineering team and culture from the ground up.

You will be the "cross-functional glue," aligning engineering, product, and business goals to ensure both rapid short-term traction and long-term vision.

What You'll Do

Founding ML/Data Science Engineer

Location: San Francisco, CA (Hybrid) Employment Type: Full-time

About the Role

Our client is building the revenue execution system for B2B enterprises, tackling the underpenetrated space of post-sales enablement. They are combining LLMs with structured customer data to automate account scoring, cohort segmentation, and expansion playbooks. As a Founding ML/Data Science Engineer, you'll work directly with the founders to architect, build, and scale this platform from 0 to 1, with full ownership of core features.

This role requires a hybrid engineer who can both architect production ML systems and make sophisticated modeling decisions. You'll need to be equally comfortable with classical ML and cutting-edge language models.

Core Responsibilities

Location: San Francisco Bay Area

Employment Type: Full-time

Work Arrangement: Hybrid

About the Role

Our client is building the first browser-native AI agents for financial advisory. Their agents can see what's on-screen, understand context, and perform compliant actions and multi-step workflows across any tool without APIs. They are a VC-backed startup with millions in funding and support from leading fintech investors.

They are seeking a Founding Fullstack Engineer to work closely with the CTO, CPO, and design team to deliver core product features and evolve their AI agent platform. This role offers early ownership, rapid shipping, and direct influence on the company's technical direction.

What You'll Do

• Cover the full stack, including front-end web applications and back-end services.
• Develop core features for browser automation and enterprise integrations.
• Evolve and integrate AI-driven workflows into the platform.
• Own projects from conception to deployment in a high-autonomy, fast-paced environment.

Requirements

Location: Los Angeles, CA (Santa Monica)

Employment Type: Full-time

On-site: 5 days/week in-person

About the Role

Our client is building fully autonomous AI agents that can find, exploit, and patch complex vulnerabilities in web applications at massive scale, moving at the speed of AI-generated code. As a Founding Full-Stack Software Engineer (with a strong focus on backend and AI), you will be crucial in designing and developing their core agent systems and scalable web applications. You will be joining an early-stage startup with a deep technical focus on the intersection of Cybersecurity and AI.

Key Responsibilities

• Design and develop modular, reusable, and maintainable features primarily using Python.
• Design and create RESTful APIs in Python specifically to power AI Agents.
• Build Agentic AI systems and custom tools/protocols for cybersecurity applications.
• Design efficient PostgreSQL database systems and optimize backend services for performance and scalability.
• Build and maintain backend systems using technologies like Docker and Kubernetes, and diagnose/optimize code bottlenecks.

Requirements

Join Mercier Consultancy MD for rewarding Polish Speaking Customer Service roles in beautiful Bulgaria, with a fully paid relocation package! This exciting opportunity allows you to enhance your career while immersing yourself in Bulgaria's vibrant culture and stunning landscapes.

Why Choose Mercier Consultancy MD?

At Mercier Consultancy MD, we are committed to creating a professional and supportive work environment where you can thrive. As part of our dedicated team, you will play a crucial role in delivering excellent customer service and satisfaction to our clients.

Key Responsibilities

• Provide exceptional support to Polish-speaking customers through phone, email, and chat, ensuring professionalism and clarity in every communication.
• Assist customers in understanding our products and services, offering accurate information and guidance.
• Quickly and effectively resolve customer inquiries and complaints to maintain high satisfaction levels.
• Document customer interactions accurately and follow up to ensure their needs are met.
• Collaborate with team members and departments to improve service quality and efficiency.
• Stay informed about our product offerings and industry trends to provide effective assistance.

Requirements

Mercier Consultancy MD is thrilled to offer exciting Polish Speaking Customer Service positions in beautiful Bulgaria, complete with a fully paid relocation package! This opportunity allows you to advance your career while experiencing the rich culture and stunning landscapes of Bulgaria.

Why Work With Us?

At Mercier Consultancy MD, we prioritize our team's success and satisfaction. As part of our dynamic workforce, you will contribute to providing outstanding customer support while growing both personally and professionally.

Key Responsibilities

• Provide excellent customer support to Polish-speaking clients via phone, email, and chat, ensuring clarity and professionalism in every interaction.
• Assist customers in understanding our products and services, delivering accurate information and helpful guidance.
• Address and resolve customer inquiries and complaints promptly and effectively to ensure high satisfaction levels.
• Document customer interactions accurately and perform follow-ups to meet their needs.
• Collaborate with various departments to enhance service quality and customer experience.
• Stay updated on company offerings and industry trends to provide the best support possible.

Requirements

Mercier Consultancy MD is excited to offer fantastic French Speaking Customer Service positions in the vibrant country of Bulgaria, complete with a fully paid relocation package! This is an incredible opportunity to expand your career while immersing yourself in the rich culture of Bulgaria.

Why Work With Us?

At Mercier Consultancy MD, we’re passionate about creating a supportive workplace that values each team member. Join us and contribute to delivering outstanding customer service while enjoying both personal and professional growth.

Key Responsibilities

• Provide excellent support to our French-speaking customers via phone, email, and chat, ensuring a positive and professional experience.
• Assist customers in understanding our products and services, offering detailed guidance and information.
• Quickly address and resolve customer inquiries and complaints to enhance satisfaction.
• Document customer interactions accurately and follow up to ensure their needs are met.
• Work collaboratively with team members and various departments to enhance customer service quality.
• Stay informed about our offerings and industry trends to provide relevant support effectively.

Requirements

Join Mercier Consultancy MD for exceptional French Speaking Customer Service opportunities in the vibrant country of Bulgaria, with a fully paid relocation package! This role allows you to elevate your career while experiencing the cultural richness and beauty of Bulgaria.

Why Join Us?

At Mercier Consultancy MD, we believe in creating a supportive and engaging work environment that helps you thrive personally and professionally. As a member of our team, you will have a direct impact on customer satisfaction and service excellence.

Key Responsibilities

• Provide friendly and efficient assistance to French-speaking customers via phone, email, and chat, ensuring clarity and professionalism in all communications.
• Assist customers in understanding our products and services, providing detailed information and guidance.
• Quickly address and resolve customer issues or complaints to maintain high levels of satisfaction.
• Accurately document customer interactions and perform follow-ups to ensure continued satisfaction.
• Collaborate with various departments to enhance customer service quality and efficiency.
• Stay informed about our product offerings and relevant market trends to provide effective support.

Requirements