Mercier Consultancy MD is thrilled to announce an opening for a Dutch/Flemish Speaking Customer Support Representative, offering a remote work opportunity based in Greece. This position is perfect for customer service professionals eager to provide top-notch support to our Dutch and Flemish-speaking clients while enjoying the beautiful surroundings of Greece.

Key Responsibilities

• Deliver exceptional customer support to Dutch and Flemish-speaking clients via phone, email, and live chat.
• Address inquiries related to products, services, and company policies with accuracy and efficiency.
• Resolve customer complaints and issues promptly, ensuring high levels of customer satisfaction.
• Document customer interactions thoroughly in our CRM system for enhanced service quality.
• Collaborate with various teams to provide comprehensive solutions to customer needs.
• Stay updated on product knowledge and industry trends to effectively assist customers.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from the beautiful country of Greece. This role is ideal for individuals who are enthusiastic about delivering exceptional customer service while enjoying the beautiful Mediterranean lifestyle.

Key Responsibilities

• Provide top-notch customer support to Danish-speaking clients through a variety of communication channels, including phone, email, and live chat.
• Address inquiries concerning products, services, and company policies accurately and professionally.
• Proactively resolve customer issues and complaints to ensure a high level of customer satisfaction.
• Accurately document customer interactions and feedback in our CRM system for continuous improvement.
• Collaborate with cross-functional teams to deliver comprehensive solutions tailored to customer needs.
• Stay updated on company offerings and industry trends to enhance the quality of support.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Danish Speaking Customer Support Representative to join our team remotely from the beautiful country of Greece. This role is perfect for individuals who thrive on providing exceptional customer service and wish to enjoy the benefits of working in a scenic and culturally rich environment.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking clients via various channels, including phone, email, and chat.
• Address customer inquiries regarding products, services, and company policies promptly and accurately.
• Effectively resolve customer complaints and issues to enhance overall customer satisfaction.
• Document customer interactions systematically in our CRM system for future reference and continuous improvement.
• Collaborate with other departments to ensure comprehensive solutions are provided to customer needs.
• Stay up-to-date with product knowledge and industry trends to offer informed support.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from Greece. This role is perfect for those who are passionate about providing excellent customer service and want the flexibility of working from one of the most beautiful locations in Europe.

Key Responsibilities

• Provide high-quality customer support to Danish-speaking clients via phone, email, and chat.
• Address inquiries related to products, services, and policies promptly and professionally.
• Resolve customer complaints and issues effectively to ensure a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system to support ongoing improvements.
• Collaborate with various departments to enhance customer service delivery and implement client solutions.
• Stay updated on product knowledge and industry trends to provide informed and relevant assistance.

Requirements

About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

About the Role

We are looking for a motivated Product Owner / Business Analyst to join our product team.

You will work closely with product managers, developers, designers, and stakeholders to help gather requirements, document business needs, and support the delivery of user-centered digital solutions.

Key Responsibilities

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Turkish Speaking Customer Service Agent to join our team. This position allows you to work in beautiful Bulgaria, with paid relocation included. You will be responsible for delivering top-notch support to our Turkish-speaking customers, ensuring they have a seamless experience with our offerings.

Responsibilities

• Assist Turkish-speaking customers via phone, email, and chat with inquiries related to products and services.
• Provide clear and accurate information on service offerings, account management, and troubleshooting assistance.
• Resolve customer complaints with professionalism, striving for customer satisfaction in every interaction.
• Document all customer interactions in the CRM system to ensure consistency and track feedback.
• Collaborate with internal teams to escalate and resolve complex issues effectively.
• Stay abreast of company policies, product updates, and industry trends to provide relevant support.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Swedish Speaking Customer Service Agent to join a dynamic team. This role offers the chance to work in beautiful Bulgaria, complete with paid relocation assistance. As a Customer Service Agent, you will provide exceptional support to our Swedish-speaking customers, ensuring their inquiries and needs are met with the highest level of service.

Responsibilities

• Assist Swedish-speaking customers through phone, email, and chat, addressing inquiries related to products and services.
• Provide detailed information about offerings, assist with account management, and handle troubleshooting requests.
• Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
• Accurately document all customer interactions in the CRM system for quality assurance and continuity.
• Collaborate with team members and other departments to enhance customer service and satisfaction.
• Stay updated with product knowledge, policies, and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to present a valuable opportunity for a Spanish Speaking Customer Service Agent to join our team, with the benefit of working in beautiful Bulgaria, along with paid relocation support. In this role, you will engage with Spanish-speaking customers, delivering high-quality assistance to enhance their experience with our products and services.

Responsibilities

• Provide exceptional support to Spanish-speaking customers through phone, email, and chat, addressing their inquiries and needs effectively.
• Offer detailed information about products and services, assisting customers with order placements and account management.
• Handle customer complaints and resolve issues promptly to ensure satisfaction and retention.
• Maintain accurate records of customer interactions and feedback in the CRM system for quality control.
• Collaborate with internal teams to provide comprehensive solutions to customer concerns.
• Stay updated on product trends and company policies to deliver informed and accurate support.

Requirements

Mercier Consultancy MD is excited to offer a Slovak Speaking Customer Service Agent position with the added benefit of working in beautiful Bulgaria, with paid relocation support. In this critical role, you will provide exceptional service to Slovak-speaking customers, assisting them with their inquiries and ensuring a positive experience with our products and services.

Responsibilities

• Provide support to Slovak-speaking customers via phone, email, and chat, answering inquiries related to our products and services.
• Guide customers through troubleshooting processes and help resolve any issues they may encounter.
• Handle customer complaints with professionalism, aiming for swift and satisfactory resolutions.
• Accurately document all customer interactions within our CRM system for tracking and quality assurance.
• Collaborate with internal teams to escalate complex issues and improve overall customer experience.
• Stay updated on product offerings and company policies to provide customers with the most relevant information.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team. This role provides the unique chance to work in Bulgaria, with paid relocation included. You will be responsible for delivering exceptional customer support to our Portuguese-speaking clients, ensuring they receive the assistance they need with our products and services.

Responsibilities

• Assist customers who speak Portuguese through various channels, including phone, email, and chat, addressing their inquiries and providing information on our services.
• Deliver personalized and efficient service, ensuring all client needs are met with professionalism.
• Resolve customer complaints and issues swiftly, aiming for a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and tracking purposes.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay informed about product updates and company policies to provide accurate and comprehensive support.

Requirements