About Us

With spacious and thoughtfully designed rooms and suites, expanding into an additional 20 luxurious tents and a private lodge in 2026, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Mercier Consultancy MD is thrilled to offer an opportunity for Slovak Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for individuals who are passionate about food and beverage products and possess a strong commitment to delivering excellent customer service. You will assist customers with their inquiries and ensure they enjoy a positive experience while communicating effectively in Slovak.

Key Responsibilities

• Handle customer inquiries related to food and beverage products, orders, and services via phone, email, and live chat in Slovak.
• Provide detailed information about product ingredients, packaging, pricing, and availability.
• Assist customers with order placements, modifications, and cancellations.
• Resolve any issues or complaints efficiently, ensuring high levels of customer satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with logistics and sales teams to provide updates and solutions to customer inquiries.
• Stay informed about food and beverage trends and product knowledge to enhance customer engagement.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Cruise Whitsundays

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises to our sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.

About Journey Beyond

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food and dedicated to providing excellent customer experiences, this role is ideal for you. You will assist customers by addressing their inquiries related to products, services, and orders while communicating effectively in Czech.

Key Responsibilities

• Handle customer inquiries regarding food and beverage products, orders, and services via phone, email, and chat in Czech.
• Provide detailed information about product availability, pricing, and promotions.
• Assist customers with order processing, modifications, and cancellations.
• Resolve customer complaints efficiently, ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with the logistics and operational teams to ensure timely fulfillment of orders.
• Stay informed about industry trends and new product offerings to better serve customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for individuals who are passionate about food and customer service. In this position, you will assist customers with their inquiries related to products, orders, and services, all while providing exceptional support in Polish.

Key Responsibilities

• Handle customer inquiries related to food and beverage products, orders, and deliveries via phone, email, and chat in Polish.
• Provide information on product availability, nutritional information, and promotions.
• Assist customers with order processing, changes, and cancellations.
• Resolve any customer complaints and issues in a timely and professional manner, ensuring satisfaction.
• Document customer interactions accurately and maintain detailed records in the CRM system.
• Collaborate with internal teams to enhance customer experience and streamline operations.
• Stay informed about industry trends and company offerings to provide customers with relevant information.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Food & Beverage industry. This position is ideal for individuals who are passionate about food products and customer satisfaction. In this role, you will assist customers in navigating inquiries related to products, orders, and services, all while providing support in a Nordic language.

Key Responsibilities

• Manage customer inquiries regarding food and beverage products, orders, and service options via phone, email, and chat in a Nordic language.
• Provide detailed information on product availability, ingredients, pricing, and promotions.
• Assist customers with order processing, modifications, and cancellations.
• Resolve any customer complaints and issues efficiently, ensuring a high level of satisfaction.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with logistics and operations teams to ensure timely service and delivery.
• Stay informed on industry trends and company product offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food and enjoy helping customers, this role is tailored for you. You will be responsible for providing outstanding customer support in French, assisting clients with their inquiries regarding products, orders, and service-related issues.

Key Responsibilities

• Manage customer inquiries related to food and beverage products, including orders and delivery details via phone, email, and chat in French.
• Provide information about menu items, nutritional information, product availability, and promotions.
• Assist customers with their orders, modifications, cancellations, and resolve any issues that arise.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to ensure a seamless customer experience and resolve challenges.
• Stay updated on industry trends, product knowledge, and service offerings to best assist customers.

Requirements

ABOUT US:

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort. 

Mercier Consultancy MD is excited to invite applications for the position of Dutch Speaking Customer Service Agent for a prestigious premium coffee brand. As a customer service representative, you will play a crucial role in promoting the brand's exceptional offerings while ensuring that Dutch-speaking clients receive unparalleled support and service.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries about coffee products and services.
• Provide detailed product information, guidance on brewing techniques, and suggestions tailored to customer preferences.
• Resolve customer complaints and issues with professionalism, striving for a high level of satisfaction.
• Document customer interactions accurately in the CRM system to maintain service quality and track feedback.
• Collaborate with team members and other departments to enhance overall customer experience.
• Stay updated on product knowledge, promotions, and seasonal offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovenian Speaking Customer Service Representatives in the Food & Beverage industry. This role is perfect for individuals who are passionate about food and providing excellent customer service. As a customer service representative, you will assist customers with their inquiries and ensure a satisfying experience, all while communicating in Slovenian.

Key Responsibilities

• Manage customer inquiries related to food and beverage products, orders, and services via phone, email, and chat in Slovenian.
• Provide information about products, including ingredients, dietary options, and promotions.
• Assist customers with order placements, modifications, and resolving issues with their purchases.
• Handle customer complaints with professionalism and a focus on achieving customer satisfaction.
• Document all customer interactions accurately in our CRM system for follow-up purposes.
• Collaborate with operational teams to ensure a seamless customer experience.
• Stay informed about industry trends and product offerings to better assist customers.

Requirements