French Speaking Customer Service for Food & Beverage industry
Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Food & Beverage industry. This position is perfect for individuals who have a passion for customer service and a love for food and beverage products. In this role, you will engage with customers to provide support, resolve inquiries, and enhance their overall experience with our products and services while communicating fluently in French.
Key Responsibilities
- Respond to customer inquiries related to food and beverage products, orders, and services via phone, email, and chat in French.
- Provide information on product availability, ingredients, and dietary considerations.
- Assist customers with order placements, tracking, and resolving any issues related to their orders.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with sales and distribution teams to ensure timely responses to customer needs.
- Stay updated on new products and promotions to provide accurate information to customers.
Requirements