Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT US: 

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo and New Zealand coach tour specialist Grand Pacific Tours.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT US

Outback Spirit Tours offers extraordinary adventure tours and luxury short stays that capture the very essence of Australia. From the rugged red cliffs of the Kimberley to the unspoiled beauty of Tasmania, we bring our guests face-to-face with the country’s most iconic landscapes and stories.

Operating eight remote camps and lodges in some of Australia’s most breathtaking and hard-to-reach locations, our passionate team of guides, drivers, camp/lodge hosts, chefs, and operations staff are dedicated to creating once-in-a-lifetime experiences for our guests.

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

ABOUT YOU

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals who are passionate about travel and aviation services. As a customer service representative, you will assist customers in Slovak, providing them with essential information and support regarding their travel needs and aviation queries.

Key Responsibilities

• Manage customer inquiries related to flights, reservations, and airport services via phone, email, and chat in Slovak.
• Assist customers with booking processes, schedule changes, and cancellations.
• Provide information about airline policies, baggage allowances, and travel regulations.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document customer interactions accurately in the CRM system for record-keeping and follow-up.
• Collaborate with operational teams to provide accurate travel information and updates.
• Stay informed about aviation industry trends and updates to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for Czech Speaking Customer Service Representatives in the Aviation industry. This role is designed for individuals who are passionate about travel and customer service excellence. You will be responsible for assisting customers with their inquiries related to aviation services while communicating effectively in Czech.

Key Responsibilities

• Manage customer inquiries regarding flight bookings, cancellations, and travel information via phone, email, and chat in Czech.
• Provide accurate information about flight schedules, baggage policies, and additional services.
• Assist customers with the booking process, changes, and special requests.
• Resolve customer issues and complaints promptly and courteously, ensuring high levels of satisfaction.
• Document all interactions accurately in the CRM system for effective tracking and reporting.
• Collaborate with operational teams to ensure seamless customer experiences and timely updates.
• Stay informed about industry trends and company services to provide valuable assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Aviation industry. This position is perfect for individuals who are passionate about travel and committed to providing excellent customer service. In this role, you will assist passengers and clients with inquiries regarding aviation services, ensuring a smooth and enjoyable experience.

Key Responsibilities

• Manage customer inquiries related to airline services, bookings, flight schedules, and policies via phone, email, and live chat in Polish.
• Provide information on ticket prices, travel regulations, and baggage handling processes.
• Assist customers with the booking process, changes, cancellations, and special requests.
• Resolve any issues or complaints promptly, ensuring customer satisfaction and comfort.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with operational staff to provide customers with real-time updates and support.
• Stay informed about aviation trends and service updates to enhance customer interaction.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Aviation industry. If you have a passion for travel and aviation, along with a strong commitment to customer service, this role is tailored for you. As a member of our customer service team, you will assist customers with their inquiries and ensure they have a smooth and enjoyable experience in their travel endeavors.

Key Responsibilities

• Manage customer inquiries related to aviation services, bookings, and flight information via phone, email, and chat in Nordic languages.
• Provide real-time assistance regarding flight schedules, delays, cancellations, and travel regulations.
• Assist customers with the booking process, changes, and cancellations effectively.
• Resolve any issues or complaints promptly to enhance customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system for future reference.
• Collaborate with operational teams to provide customers with the most updated information.
• Stay informed about aviation industry trends and company updates to provide valuable insights to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Aviation industry. This role is perfect for individuals who are passionate about travel and air transportation and are dedicated to providing exceptional service to customers. You will be responsible for assisting passengers and clients with their inquiries, ensuring a smooth and pleasant experience.

Key Responsibilities

• Handle customer inquiries related to flight bookings, travel schedules, and airline policies via phone, email, and chat in French.
• Assist customers with ticketing issues, changes to reservations, and special requests.
• Provide information on flight status, baggage policies, and other travel-related queries.
• Resolve customer complaints and issues efficiently, aiming for maximum satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with airline and operational teams to enhance the overall customer experience.
• Stay informed about airline services, travel regulations, and industry trends to better assist customers.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Horizontal Falls Seaplane Adventures is proud to be the region’s most awarded, experienced, and longest running tour operator as we offer the widest range of day trips and luxury overnight adventure tours to the spectacular Horizontal Falls and the scenic surrounds.

Off the back of a bumper season with plans to make each year bigger and better… we’re inviting you to come along for the journey.

About Journey Beyond

Mercier Consultancy MD is thrilled to offer an opportunity for Lithuanian Speaking Customer Service Representatives in the aviation industry. This position is perfect for individuals who are passionate about aviation and dedicated to providing exceptional customer support. You will play a vital role in assisting travelers and aviation partners by addressing inquiries and ensuring a smooth customer experience in Lithuanian.

Key Responsibilities

• Manage customer inquiries related to aviation services, flight information, and ticket bookings via phone, email, and live chat in Lithuanian.
• Provide assistance with travel itineraries, cancellations, and refunds while ensuring compliance with company policies.
• Educate customers on aviation products and service features, enhancing their travel experience.
• Resolve issues and complaints promptly and professionally to ensure customer satisfaction.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with operational teams to facilitate timely responses to customer queries.
• Stay updated on industry standards, regulations, and trends to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Aviation industry. This position is ideal for individuals who are passionate about travel and aviation and have a commitment to delivering excellent customer service. In this role, you will assist customers with their inquiries related to flights, bookings, and aviation services, providing support in Estonian.

Key Responsibilities

• Manage customer inquiries regarding flight schedules, reservations, and cancellations via phone, email, and chat in Estonian.
• Provide information on travel requirements, baggage policies, and service options.
• Assist customers with their bookings, modifications, and special requests in a timely manner.
• Address and resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system.
• Collaborate with various internal teams to provide customers with accurate and timely information.
• Stay informed about aviation trends and company services to assist customers effectively.

Requirements