Technical Support Engineer L2
posted by: spj_bot
We are looking for a Technical Support Engineer who enjoys solving complex challenges and making a real impact on product quality.
You will work with technically challenging cases: analyzing logs, SQL queries, APIs, and services, restoring stability, and improving the user experience.
In this role, you’ll become a key link between clients, the support team, and development: helping first-line support filter requests, identifying root causes of issues, and providing feedback to the product team. Every solution you find will increase the product’s value and contribute to the company’s growth.
Responsibilities
- Handle requests from first-line support and clients, reproduce and clarify issues.
- Analyze incidents, identify root causes, and provide clear context to developers and DevOps.
- Monitor task status and explain situations to clients in simple terms.
- Document solutions and share them with colleagues.
- Provide feedback to the product team based on incoming requests.
Requirements