Spanish Speaking Customer Service for AI & Technology Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to present a fantastic opportunity for Spanish Speaking Customer Service Representatives at a leading AI & Technology Company, based in Greece. This role is ideal for tech-savvy individuals who are passionate about artificial intelligence and dedicated to providing exceptional customer support. As a representative, you will assist customers in Spanish, helping them with inquiries related to AI products and technologies.
Key Responsibilities
- Manage customer inquiries regarding AI solutions, technology products, and account management via phone, email, and chat in Spanish.
- Provide clear and comprehensive guidance on product features, troubleshooting, and user support.
- Assist customers with onboarding processes and ensure a smooth experience with the technology.
- Resolve customer complaints and technical issues promptly, ensuring high levels of satisfaction.
- Document all customer interactions and resolutions in the CRM system for record-keeping.
- Collaborate with product development teams to relay customer feedback and enhance service delivery.
- Stay updated on AI trends and product updates to provide informed assistance to customers.
Requirements