Mercier Consultancy MD is excited to announce a vacancy for Polish Speaking Customer Service Representatives in the insurance industry. This role offers a fantastic opportunity for individuals who are enthusiastic about providing assistance and support to clients seeking insurance solutions. As a customer service representative, you will utilize your fluency in Polish to effectively communicate with clients, addressing their inquiries and helping them navigate their insurance needs.

Key Responsibilities

• Manage customer inquiries related to insurance products, policies, and claims through phone, email, and chat in Polish.
• Provide clear and accurate information about coverage options and insurance procedures.
• Assist clients with policy modifications, renewals, and claims submissions.
• Resolve customer issues and complaints with professionalism and empathy.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with underwriting and claims teams to facilitate a smooth customer experience.
• Stay updated on insurance regulations and company products to provide the best service.

Requirements

Mercier Consultancy MD is eager to announce an opening for Polish Speaking Customer Service Representatives in the healthcare industry. This is a fantastic opportunity for individuals who are committed to providing compassionate support and assistance to patients and healthcare providers. In this role, you will communicate in Polish and play a vital part in helping clients navigate their healthcare options and access essential services.

Key Responsibilities

• Respond to customer inquiries regarding healthcare services, appointment scheduling, and insurance queries via phone, email, and chat in Polish.
• Provide information to patients about treatment plans, health resources, and service eligibility.
• Assist in resolving issues related to services, ensuring a high level of patient satisfaction.
• Document all customer interactions and maintain accurate records in the system.
• Work collaboratively with healthcare professionals and administrative staff to enhance service delivery.
• Stay up-to-date on healthcare policies, programs, and updates to provide accurate information.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the banking industry. In this key role, you will provide essential support to customers seeking assistance with their banking needs. Your fluency in Polish will help you connect with clients, ensuring they receive clear communication and exceptional service throughout their banking experience.

Key Responsibilities

• Manage customer inquiries related to banking services, transactions, accounts, and financial products via phone, email, and live chat in Polish.
• Provide information regarding account status, balances, and transaction histories.
• Assist customers with account setup, maintenance, and troubleshooting issues.
• Resolve customer complaints and inquiries effectively, aiming to enhance customer satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with banking professionals to ensure a seamless customer experience.
• Stay updated on banking regulations, products, and services to provide knowledgeable support.

Requirements

Mercier Consultancy MD is excited to announce an opening for Nordic Speaking Customer Service Representatives in the finance industry. This is an incredible opportunity for individuals who are passionate about providing outstanding service and support in a fast-paced financial environment. You will assist clients across multiple Nordic languages, ensuring they receive the guidance and information needed regarding their financial inquiries.

Key Responsibilities

• Respond to customer inquiries about financial products, services, and account management via phone, email, and chat in the relevant Nordic languages.
• Provide accurate information regarding account status, transactions, and financial regulations.
• Assist clients with troubleshooting issues related to their accounts or services.
• Document all customer interactions meticulously within our CRM system.
• Collaborate with finance and compliance teams to ensure customer requirements are met efficiently.
• Stay updated on financial industry trends and changes in policies to provide timely assistance.

Requirements

Mercier Consultancy MD is excited to announce a position for Dutch Speaking Customer Service Representatives in the finance industry. This role is an excellent opportunity for individuals who have a passion for customer service and are skilled in providing financial product information and support. As a key member of our team, you will assist clients with their inquiries and ensure they receive top-notch service in navigating their financial needs.

Key Responsibilities

• Handle customer inquiries related to financial products and services, including account management and transaction questions, via phone, email, and chat in Dutch.
• Provide clear explanations of products, services, and policies to clients.
• Assist customers in resolving account issues and facilitate necessary follow-ups.
• Document customer interactions accurately within our CRM system to maintain comprehensive records.
• Work with compliance and risk management teams to ensure adherence to regulations and policies.
• Stay abreast of developments in the financial industry to provide informed assistance.

Requirements

Mercier Consultancy MD is delighted to present an opportunity for Nordic Speaking Customer Service Representatives in the Pharmaceuticals industry. In this vital role, you will assist patients and healthcare professionals in navigating pharmaceutical services and product inquiries, ensuring they receive accurate and timely support in their native language. This position is perfect for those who are enthusiastic about healthcare and committed to making a positive impact in the industry.

Key Responsibilities

• Provide exceptional customer service by managing inquiries related to pharmaceutical products, prescriptions, and services via phone, email, and chat in Nordic languages.
• Assist healthcare professionals and patients with product information and usage guidance.
• Resolve customer concerns and complaints promptly while ensuring compliance with industry regulations.
• Document all interactions accurately and maintain customer records in our CRM system.
• Collaborate with sales and technical teams to deliver comprehensive support.
• Stay updated on pharmaceutical developments, product launches, and industry standards to enhance customer interactions.

Requirements

Mercier Consultancy MD is eager to invite applications for the position of German Speaking Customer Service Representatives in the banking industry. This role offers a fantastic opportunity for individuals who are skilled in providing excellent customer support and have a strong interest in financial services. You will be responsible for assisting customers with their banking inquiries and needs, ensuring they receive prompt and professional service in German.

Key Responsibilities

• Respond to customer inquiries regarding banking services, account management, and financial products via phone, email, and chat in German.
• Provide information on account balances, transactions, and banking policies.
• Assist customers in resolving issues related to their accounts and transactions.
• Document all customer interactions accurately in the system.
• Collaborate with other departments to ensure customer concerns are addressed effectively.
• Stay informed about banking regulations and changes in financial products.

Requirements

Antipollution, a member of Vasileiadis Group of Companies (V Group), is a leading provider of environmental and waste management solutions across the Eastern Mediterranean, Egypt, and the Balkans. Operating in six main business pillars, including Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology, we are committed to sustainability, innovation, and operational excellence.

As part of our growing operations, we are looking for a reliable and efficient Back Office Secretary to strengthen our administrative support structure at the Group headquarters in Piraeus. This role will act as the primary point of contact for the company, managing schedules, communication, and administrative tasks with efficiency and discretion. The ideal candidate should have excellent problem-solving skills, strong communication abilities, and a proactive approach to daily operations.

Role Overview:

The Back Office Secretary will be responsible for managing central administrative and reception functions of the Group’s headquarters, providing timely communication, handling sensitive documentation, supporting executive needs, and ensuring professional experience for visitors and callers.

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

Quento Technologies seeks a highly motivated and experienced Security Testing Specialist to prepare and execute analysis of the applications from a security point of view. At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Our high-performing, dynamic, and collaborative environment fosters professional growth at every stage. As a Security Testing Specialist, you will be responsible for including an analysis of the available documentation source code, of the architecture, and penetration testing.

We are hiring on behalf of our client, an Accounts Receivable & Contract Coordinator. The Accounts Receivable & Contract Coordinator plays an important role within the Finance function, supporting both the finance and sales departments by managing sales orders, issuing invoices, tracking payments and ensuring timely revenue collection. The role requires strong attention to detail, excellent communication skills and the ability to collaborate cross-functionally to ensure a smooth and efficient sales-to-cash process.

Main Responsibilities

Sales Order Management

• Create and manage sales orders based on confirmed sales from the Sales team.
  
• Maintain standardised sales order templates for each event.
  
• Conduct initial reviews of client feedback on sales orders and apply changes in line with internal procedures.
  
• Ensure all sales orders are accurate, complete and aligned with commercial agreements.
  

Invoicing & Credit Control