Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their experiences. As a customer service representative, you will assist customers in Finnish, providing support and resolving inquiries related to social media services.

Key Responsibilities

• Manage customer inquiries related to social media features, account management, and troubleshooting via phone, email, and chat in Finnish.
• Provide guidance on platform functionalities, privacy settings, and community standards.
• Assist users with account creation, issues with logins, and general navigation of the platform.
• Effectively resolve user complaints and feedback to ensure customer satisfaction.
• Document all customer interactions accurately in the CRM system for follow-up and future reference.
• Collaborate with technical support and product teams to enhance user experience and service delivery.
• Stay informed on social media trends and updates to provide relevant and accurate information to users.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the retail industry. This role is ideal for individuals who have a passion for customer interaction and excellence in service. You will play a crucial role in assisting customers with their inquiries related to retail products and services while delivering exceptional customer service in Finnish.

Key Responsibilities

• Manage customer inquiries regarding retail products, orders, and services via phone, email, and chat in Finnish.
• Provide detailed information on product availability, pricing, and promotions.
• Assist customers with order processing, returns, and exchanges.
• Resolve customer complaints and issues with a friendly and professional approach.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with other departments to enhance customer satisfaction and streamline processes.
• Stay updated on product knowledge and retail trends to provide exceptional service.

Requirements

Mercier Consultancy MD is thrilled to offer an excellent opportunity for Finnish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about logistics and want to provide top-notch support to customers while utilizing their language skills. You will be instrumental in ensuring that clients receive the assistance they need in Finnish, enhancing their overall experience in the logistics sector.

Key Responsibilities

• Manage customer inquiries regarding logistics services, shipments, and supply chain solutions via phone, email, and chat in Finnish.
• Assist customers with order tracking, logistics options, and any necessary adjustments to their shipments.
• Provide detailed information on shipping procedures, delivery times, and service offerings.
• Resolve customer concerns and issues promptly, maintaining a high level of satisfaction.
• Document all customer interactions accurately in the CRM system to ensure proper follow-up.
• Collaborate with internal teams to improve service delivery and streamline operations.
• Keep updated on industry trends and company services to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to announce a position for Finnish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for tech-savvy individuals who are passionate about helping customers with their IT-related inquiries and support needs. As part of our dedicated team, you will provide exceptional service in Finnish while guiding clients through their technical challenges.

Key Responsibilities

• Handle customer inquiries related to IT products, services, and technical support via phone, email, and chat in Finnish.
• Assist customers in troubleshooting software and hardware issues, providing clear guidance and solutions.
• Educate clients on product features, updates, and effective usage of IT solutions.
• Document customer interactions accurately and track issues to resolution.
• Collaborate with technical teams to escalate and resolve complex issues.
• Stay updated on the latest IT industry trends and product information to enhance customer service.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Finnish Speaking Customer Service Representatives in the finance industry. This position is ideal for individuals who have a passion for finance and a commitment to providing excellent customer service. As a customer service representative, you will assist clients in navigating their financial needs and ensure exceptional service in Finnish.

Key Responsibilities

• Handle customer inquiries related to financial products, services, and accounts via phone, email, and chat in Finnish.
• Provide information on banking options, investment opportunities, and financial regulations.
• Assist customers with account management, transaction queries, and troubleshooting issues.
• Resolve customer complaints efficiently, maintaining a high level of professionalism and satisfaction.
• Document all customer interactions accurately in the CRM system for compliance and future reference.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay informed about financial industry trends and company offerings to provide relevant advice to customers.

Requirements

Mercier Consultancy MD is excited to present a rewarding opportunity for Finnish Speaking Customer Service Representatives in the Banking industry. If you are passionate about finance and committed to providing outstanding customer service, this role is tailor-made for you. In this position, you will assist clients with their banking inquiries and services while delivering exceptional support in Finnish.

Key Responsibilities

• Manage customer inquiries related to banking services, accounts, loans, and transactions via phone, email, and chat in Finnish.
• Provide information on account management, products, and financial services opportunities.
• Assist customers with account openings, service requests, and troubleshooting issues.
• Resolve customer complaints and concerns promptly to ensure a positive banking experience.
• Accurately document all customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay informed on banking regulations and company products to provide accurate information to customers.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

InfyStrat is seeking a detail-oriented Software Tester to join our quality assurance team. In this role, you will be responsible for validating the functionality and performance of our software applications through comprehensive testing practices. You will work closely with developers and project managers to design and execute test cases, identify defects, and ensure that our software meets the highest quality standards. The ideal candidate will possess a strong understanding of software testing principles, excellent problem-solving skills, and a commitment to delivering high-quality results. At InfyStrat, we prioritize quality and customer satisfaction, and your role will be crucial in helping us achieve our objectives. If you are passionate about software quality and looking for an opportunity to grow within a collaborative environment, we encourage you to apply.

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for those who are committed to providing exemplary customer service and have a passion for the healthcare sector. As a customer service representative, you will engage with patients and healthcare providers in Portuguese, assisting them with their inquiries about pharmaceutical products and services.

Key Responsibilities

• Respond to customer inquiries about pharmaceutical products, prescription processes, and healthcare protocols via phone, email, and chat in Portuguese.
• Provide accurate information and guidance to patients and healthcare professionals in a friendly and professional manner.
• Assist in processing prescription orders and addressing any related issues.
• Document all customer interactions accurately for record-keeping and compliance.
• Collaborate with pharmacy teams to address and resolve customer concerns promptly.
• Stay informed about pharmaceutical developments and company products to enhance customer support.

Requirements