CRM

Polish Customer Care Advisor For MCG - Remote In Greece

posted by: spj_bot

Join the team at Mercier Consultancy MD as a Polish Customer Care Advisor! This remote position allows you to work from anywhere in Greece, and is perfect for individuals who are passionate about providing high-quality customer care. Your role will involve assisting Polish-speaking clients with their inquiries, ensuring a seamless and positive experience.


Key Responsibilities

  • Provide exceptional customer support in Polish through various communication channels, including phone, email, and chat.
  • Assist customers with inquiries related to products, services, and order statuses.
  • Document interactions accurately in our CRM system to ensure consistent follow-up.
  • Resolve issues and complaints effectively to maintain customer satisfaction.
  • Collaborate with other teams to escalate complex inquiries as needed.
  • Stay informed about product updates, policies, and services to provide accurate information to customers.

Requirements

Job Skills

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Norwegian Customer Support Advisor | Delivery Services - Remote All Over Greece

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for a Norwegian Customer Support Advisor specializing in Delivery Services. This remote position allows you to work from anywhere in Greece while providing exceptional support to our Norwegian-speaking clients. As a vital member of our team, you will assist customers in navigating our delivery services, ensuring timely and efficient resolution of their inquiries and issues.


Key Responsibilities

  • Deliver outstanding customer support to Norwegian-speaking clients through various channels, including phone, email, and live chat.
  • Assist customers with inquiries regarding delivery services, timelines, and tracking information.
  • Resolve issues and complaints effectively, ensuring customer satisfaction throughout the process.
  • Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
  • Collaborate with warehouse and logistics teams to address and escalate issues when necessary.
  • Stay informed about service updates and company policies to provide accurate support to customers.

Requirements

Job Skills

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Italian Customer Care Agent In Greece - E-Commerce - Remote All Over Greece

posted by: spj_bot

Mercier Consultancy MD is searching for an enthusiastic Italian Customer Care Agent to join our dynamic team. This position is fully remote and available across Greece, offering you the chance to work from the comfort of your home. As an essential member of our e-commerce division, you will be responsible for delivering exceptional customer service to our Italian-speaking clients, enhancing their shopping experience with our products.


Key Responsibilities

  • Provide high-quality customer support in Italian through various channels, including phone, email, and live chat.
  • Assist customers with inquiries regarding orders, products, and services, ensuring a smooth and pleasant experience.
  • Record and maintain accurate customer interactions and feedback using our CRM system.
  • Effectively resolve customer complaints and concerns to ensure satisfaction and loyalty.
  • Work closely with other departments to escalate issues and provide timely solutions.
  • Keep up-to-date with product knowledge, promotions, and any changes in the e-commerce platform.

Requirements

Job Skills

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German Customer Service for Electronics Company - Athens - Work For MCG

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Customer Service Representatives for an Electronics Company based in Athens. If you are passionate about electronics and technology while delivering exceptional customer service, we invite you to join our dynamic team at MCG! In this role, you will assist German-speaking customers with their inquiries and provide top-notch support for electronic products and services.


Key Responsibilities

  • Handle customer inquiries related to electronic products, technical support, and warranty services via phone, email, and chat in German.
  • Provide clear and accurate information on product specifications, features, and usability.
  • Assist customers with troubleshooting issues and guide them through basic repairs or setup procedures.
  • Resolve customer complaints efficiently to ensure satisfaction and a positive experience.
  • Document customer interactions accurately within the CRM system.
  • Collaborate with the technical support and sales teams to enhance customer experience.
  • Stay updated on product developments and industry trends to provide informed assistance.

Requirements

Job Skills

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French Customer Support for Jewelry company - Remote In Athens

posted by: spj_bot

Mercier Consultancy MD is delighted to offer an exciting opportunity for a French Customer Support Representative for a prestigious Jewelry Company, with the flexibility of working remotely from Athens, Greece. This role is perfect for individuals who possess a passion for luxury products and exceptional customer service. You will play a key role in supporting French-speaking clients, ensuring they receive superior assistance and guidance regarding their jewelry inquiries.


Key Responsibilities

  • Provide dedicated customer support to French-speaking clients through various channels including phone, email, and chat.
  • Assist customers with inquiries related to jewelry products, orders, and company policies.
  • Resolve customer issues and complaints efficiently to maintain high levels of satisfaction.
  • Accurately document customer interactions and feedback in our CRM system.
  • Collaborate closely with the sales and product teams to ensure exceptional service delivery.
  • Stay informed about the latest jewelry trends, collections, and industry developments.

Requirements

Job Skills

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Dutch Customer Success Specialist For MCG - Remote All Over Greece

posted by: spj_bot

Mercier Consultancy MD is seeking a motivated Dutch Customer Success Specialist to join our team in a fully remote capacity across Greece! This is an exceptional opportunity to work with a dynamic team while providing outstanding support to our Dutch-speaking clients from the comfort of your own home. As a Customer Success Specialist, you will play a pivotal role in ensuring our clients receive the best possible guidance and support in utilizing our services.


Key Responsibilities

  • Serve as the primary contact for Dutch-speaking clients, cultivating strong relationships to enhance their overall experience.
  • Assist clients in understanding and effectively using our products and services to achieve their goals.
  • Proactively track client satisfaction levels and offer personalized resources for their success.
  • Maintain comprehensive records of client interactions and feedback in our CRM system.
  • Work closely with different teams to resolve client issues and implement effective solutions.
  • Keep abreast of industry trends to provide meaningful insights to clients.

Requirements

Job Skills

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Dutch Customer Advisor for Smart Home & Appliances For MCG - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for a Dutch Customer Advisor for Smart Home & Appliances with MCG. This remote position allows you to work from anywhere in Greece while assisting customers with their home technology needs. If you have a passion for innovative smart home solutions and exceptional customer service, we want to hear from you!


Key Responsibilities

  • Deliver top-tier customer support to Dutch-speaking clients regarding smart home and appliance products via phone, email, and chat.
  • Assist customers with product inquiries, troubleshooting issues, and technical support.
  • Guide users through the setup and effective use of smart home devices, ensuring a seamless customer journey.
  • Document all customer interactions accurately in the CRM system.
  • Provide feedback to product teams on customer concerns and suggestions for improvement.
  • Keep updated with the latest trends in smart home technology and product features.

Requirements

Job Skills

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Danish Customer Support for Domestic Appliance Company - Remote In Greece - MCG

posted by: spj_bot

Mercier Consultancy MD is proud to present an exciting opportunity for a Danish Customer Support Representative for a leading Domestic Appliance Company, working remotely from Greece. In this role, you will become an integral part of a team dedicated to providing exceptional support to Danish-speaking customers. Your expertise and commitment will help ensure that clients receive the highest level of service as they navigate their inquiries and issues.


Key Responsibilities

  • Act as the primary point of contact for Danish-speaking customers via phone, email, and chat, providing exceptional support for domestic appliance products.
  • Assist customers with product inquiries, troubleshooting, and after-sales support.
  • Resolve customer complaints and technical issues efficiently, ensuring a positive customer experience.
  • Maintain accurate records of customer interactions in our CRM system.
  • Collaborate with the technical and product teams to provide comprehensive solutions to customer queries.
  • Stay updated on product knowledge, features, and services to provide informed assistance to customers.

Requirements

Job Skills

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Werk remote in heel Griekenland voor Eneco of Proximus

posted by: spj_bot

Mercier Consultancy MD is proud to offer an exciting opportunity to work remotely across beautiful Greece with two leading companies, Eneco and Proximus. This role is perfect for individuals who are enthusiastic about customer service and eager to represent renowned brands from the comfort of their own home. In your position, you will engage with customers, provide solutions, and deliver exceptional service to enhance their experiences.


Key Responsibilities

  • Manage incoming customer inquiries and provide informative assistance regarding Eneco and Proximus services.
  • Guide customers through their questions and concerns, ensuring clear and friendly communication.
  • Document interactions accurately in the CRM system for follow-up and service improvement.
  • Collaborate effectively with team members to provide comprehensive support and address client needs.
  • Stay updated on product knowledge, promotions, and policies to provide accurate information.
  • Deliver solutions that enhance customer satisfaction and promote brand loyalty.

Requirements

Job Skills

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Werk Bij Mercier Consultancy Griekenland - Remote In Griekenland

posted by: spj_bot

Mercier Consultancy MD is pleased to announce an exciting opportunity to werk bij Mercier Consultancy in Griekenland! This role offers you the chance to work remotely from the stunning landscapes of Greece, allowing you to enjoy a great work-life balance while contributing to our dynamic team. We are seeking motivated individuals who are eager to be part of a forward-thinking company dedicated to providing excellent service in various sectors.


Key Responsibilities

  • Engage with customers and clients through various communication channels, providing exceptional support and guidance tailored to their needs.
  • Handle inquiries, troubleshoot issues, and ensure customer satisfaction while maintaining the company’s high standards.
  • Collaborate with colleagues across departments to foster a cohesive team environment and share best practices.
  • Keep accurate records of client interactions in the CRM system and maintain organized documentation.
  • Stay informed about company policies, procedures, and industry trends to better assist clients and drive solutions.

Requirements

Job Skills

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