Italian Customer Care Agent In Greece - E-Commerce - Remote All Over Greece
posted by: spj_bot
Mercier Consultancy MD is searching for an enthusiastic Italian Customer Care Agent to join our dynamic team. This position is fully remote and available across Greece, offering you the chance to work from the comfort of your home. As an essential member of our e-commerce division, you will be responsible for delivering exceptional customer service to our Italian-speaking clients, enhancing their shopping experience with our products.
Key Responsibilities
- Provide high-quality customer support in Italian through various channels, including phone, email, and live chat.
- Assist customers with inquiries regarding orders, products, and services, ensuring a smooth and pleasant experience.
- Record and maintain accurate customer interactions and feedback using our CRM system.
- Effectively resolve customer complaints and concerns to ensure satisfaction and loyalty.
- Work closely with other departments to escalate issues and provide timely solutions.
- Keep up-to-date with product knowledge, promotions, and any changes in the e-commerce platform.
Requirements