Join Our Team!

Are you fluent in Danish and seeking an exciting opportunity to work (remotely) while experiencing the beauty of Greece? At Mercier Consultancy MD, we are in search of a dedicated and enthusiastic Danish Speaking Customer Representative.

This position includes the fantastic benefit of paid relocation to Greece, giving you the chance to enjoy a vibrant culture and lifestyle while making a meaningful impact in customer service.

Your Role:

• Provide exceptional customer support to Danish-speaking clients, ensuring inquiries are managed with professionalism and care.
• Communicate effectively through various channels including phone, email, and chat.
• Familiarize yourself with our client systems to ensure high-quality service delivery.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is required for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Willingness to learn and adapt to new technologies for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Danish and eager to take on an exciting (remote) role? At Mercier Consultancy MD, we're looking for a dedicated and enthusiastic Danish Speaking Customer Representative to join our team.

This position includes the fantastic benefit of paid relocation to Greece, offering you the chance to embrace a vibrant lifestyle while providing outstanding customer service.

Your Role:

• Deliver exceptional support to Danish-speaking clients, ensuring their inquiries are handled with care and professionalism.
• Communicate effectively through various channels including phone, email, and chat.
• Become familiar with our client systems to provide high-quality assistance efficiently.
• Work collaboratively with your team to ensure swift resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is required for effective communication with clients.
• Strong interpersonal and communication skills, focused on customer satisfaction.
• Eagerness to learn and adapt to new technologies suitable for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Willing to relocate to Greece for this exciting opportunity!

Benefits

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About The Role

The Reservations Supervisor is a key leader responsible for guiding the Reservations Team to deliver efficient operations and an exceptional guest experience. This role focuses on staff development, ensuring the team is well‑equipped to meet guest needs while maintaining strong booking conversion rates. The position emphasises teamwork, clear communication, and operational excellence to create a seamless and enjoyable experience for all guests.

Key responsibilities will include, but not limited to:

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success;
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success;
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

Mercier Consultancy MD is excited to announce an opening for a German Speaking Technical Support Agent, offering fully paid relocation to Greece. This is a fantastic opportunity for individuals who are passionate about technology and customer service. As a Technical Support Agent, you will be instrumental in assisting our German-speaking clients by providing them with exceptional technical support and solutions related to our products.

Key Responsibilities

• Deliver outstanding technical support to German-speaking customers via phone, email, and chat.
• Diagnose and troubleshoot technical issues related to our products efficiently.
• Guide customers through solutions with clear, step-by-step instructions.
• Document all customer interactions and resolutions accurately in our support database.
• Collaborate with internal teams to escalate complex technical problems when necessary.
• Maintain up-to-date knowledge of product developments and policies to provide the best customer support.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for Booking.com, one of the leading online travel companies. This position is based in Greece and comes with paid relocation, making it an ideal choice for individuals looking to build a career in the travel industry while enjoying the vibrant lifestyle in Greece. As a German Speaking Support Agent, you will be responsible for assisting German-speaking customers, ensuring they have a seamless experience while booking their travel accommodations.

Key Responsibilities

• Provide exceptional customer service to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding bookings, cancellations, and modifications.
• Resolve customer complaints effectively and efficiently to ensure satisfaction.
• Accurately document all customer interactions and inquiries in our CRM system.
• Work collaboratively with various departments to address complex inquiries and enhance overall customer experience.
• Stay updated on company policies, promotions, and travel regulations to provide the correct information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer exciting German-speaking job opportunities in Greece, complete with a fully paid relocation package! This position invites individuals who are fluent in German and looking to expand their career in a vibrant European setting. By joining our team, you will immerse yourself in an enriching work culture while delivering exceptional service to our clients.

Key Responsibilities

• Provide outstanding customer service to German-speaking clients through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries about products, services, and company policies.
• Document customer interactions accurately in our systems to ensure seamless support.
• Resolve customer complaints and challenges efficiently while ensuring a positive experience.
• Collaborate with cross-functional teams to enrich customer interactions and support processes.
• Stay updated on industry trends and product knowledge to effectively assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for a Magical Streaming Service, with a unique opportunity to work in beautiful Greece! This position is perfect for individuals who are passionate about entertainment and customer service, and who want to help others enjoy their favorite shows and movies. As a member of our dynamic team, you will provide exceptional support to customers in German while creating a little magic in their streaming experience.

Key Responsibilities

• Handle customer inquiries related to streaming service content, subscriptions, and technical issues via phone, email, and chat in German.
• Provide detailed information about available content, features, and subscription options.
• Assist customers with account management, billing questions, and troubleshooting service issues.
• Resolve customer complaints swiftly while ensuring a positive experience.
• Document all interactions accurately in the CRM system for tracking and quality assurance.
• Work collaboratively with other teams to ensure smooth service delivery and enhance user satisfaction.
• Stay up-to-date with new content releases and platform features to effectively assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a German Speaking Content Moderator for Social Media to join our team in beautiful Greece! In this role, you will be responsible for ensuring that user-generated content meets community standards on various social media platforms, helping to create a safe and engaging online environment for our German-speaking audience.

Key Responsibilities

• Moderate and review user-generated content in German to ensure compliance with community guidelines.
• Classify and assess content accurately based on established policies and procedures.
• Identify and report inappropriate content or policy violations to the relevant teams.
• Provide insights on trends and user interactions to improve moderation strategies.
• Collaborate with team members to enhance content moderation processes.
• Stay updated on company policies regarding content moderation and community engagement.

Requirements