About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

As an Account Manager, you will be responsible for the retention, satisfaction, and growth of a portfolio of 5 to 10 strategic accounts among our Top-20 clients. Acting as the primary point of contact, you will ensure a 360° view of each account, strengthen relationships with senior stakeholders, and identify opportunities to expand our collaboration.

Main Responsibilities

Staff/Senior/Principal Software Engineer (Elixir/AI)

Location: Remote (Company based in Salt Lake City, UT)

Employment Type: Full-time

Work Arrangement: Remote (occasional travel requested)

About the Role

Our client is the leading AI tool for wealth managers and financial advisors, automating critical tasks like notetaking, compliance, and CRM updates. They have secured $25 million in total funding and are trusted by enterprise firms.

They are seeking a high-caliber Software Engineering Leader (Staff, Senior, Principal) to join their small, high-velocity team. This role requires full ownership of feature development—from design through deployment—within their highly scalable, distributed Elixir ecosystem. You will be instrumental in building and enhancing their core AI-powered capabilities.

What You’ll Do

Software Engineer (Full-Stack, Legal Tech AI)

Location: New York, NY (Flatiron)

Employment Type: Full-time

Work Arrangement: Hybrid (4 days/week in-person)

About the Role

Our client is a rapidly growing legal tech company (10x growth since launch in April 2024) backed by top-tier firms like Sequoia and Redpoint. Their mission is to make justice radically more accessible by building the infrastructure to automate administrative legal work, starting with personal injury. They combine expert operations with purpose-built AI to handle everything from client intake to demand management.

They are looking for a product-minded Software Engineer who wants to solve high-impact problems with urgency and ownership. You will be instrumental in turning the chaos of paper-based legal bottlenecks into clarity using well-designed systems and thoughtful software.

What You’ll Do

Mercier Consultancy MD is thrilled to announce a unique opportunity for a Spanish Speaking Customer Service Agent based in Greece, with fully paid relocation. This position is perfect for individuals who are passionate about customer service and looking to explore a vibrant new culture while supporting a leading company in the region. As a customer service representative, you will assist Spanish-speaking clients, ensuring they receive top-notch service and support.

Responsibilities

• Engage with Spanish-speaking customers through phone, email, and chat to address inquiries related to products and services.
• Provide detailed information about services, assist with order issues, and ensure overall customer satisfaction.
• Resolve customer complaints effectively and professionally, escalating issues as necessary.
• Document customer interactions accurately in the CRM system for quality assurance and follow-up.
• Collaborate with other team members to ensure an integrated approach to customer service and continuous improvement.
• Stay informed about product updates, promotions, and market trends that may impact customer experience.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for a Spanish Speaking Customer Service Agent to work remotely from Greece with paid relocation. This role is designed for individuals who are passionate about providing outstanding customer support and wish to join a vibrant team in a stunning location. You will be responsible for assisting our Spanish-speaking clients and ensuring they have an exceptional experience with our products and services.

Responsibilities

• Provide support to Spanish-speaking customers via phone, email, and chat, addressing inquiries and providing information about products/services.
• Resolve customer complaints, ensuring a high level of service and satisfaction.
• Document customer interactions accurately in the CRM system to facilitate quality assurance and follow-up.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay updated on product knowledge and company policies to assist customers effectively.
• Participate in training and development sessions to continually improve your skills and knowledge.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a strong commitment to customer service and an interest in transportation solutions, this role is tailored for you. You will play a vital role in assisting customers with their transportation needs while providing exceptional service in Polish.

Key Responsibilities

• Handle customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in Polish.
• Provide customers with information on shipping options, expected delivery times, and service regulations.
• Assist with the booking process, including changes and cancellations of services.
• Resolve issues or complaints promptly to ensure customer satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with operational teams to provide real-time information and support to customers.
• Stay informed about transportation trends and service updates to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing top-notch customer support. As a customer service representative, you will assist clients in Polish, addressing their telecommunications inquiries and ensuring an excellent customer experience.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, including plans, devices, and technical support via phone, email, and chat in Polish.
• Assist customers with account management, billing questions, and service changes.
• Provide detailed information about product features, current promotions, and service availability.
• Effectively resolve customer complaints and technical issues to enhance satisfaction.
• Document customer interactions accurately and maintain detailed records in the CRM system.
• Collaborate with internal teams to ensure seamless service delivery and customer experience.
• Stay updated on new products, services, and telecommunications trends to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives in the Social Media industry. If you are passionate about social media and enjoy connecting with users, this role is ideal for you. You will be responsible for assisting clients with their inquiries, troubleshooting issues, and enhancing their experience on our platform, all while communicating effectively in Polish.

Key Responsibilities

• Provide exceptional customer service by managing inquiries related to social media platforms, user accounts, and features via phone, email, and chat in Polish.
• Assist users with account setup, password recovery, and security inquiries.
• Offer support in navigating platform features, community guidelines, and troubleshooting common issues.
• Resolve user complaints and concerns efficiently and professionally to ensure satisfaction.
• Document all customer interactions accurately within the CRM system for follow-up and quality assurance.
• Collaborate with internal teams to enhance service delivery and address user feedback.
• Stay informed about platform updates, trends in social media, and best practices to provide relevant advice to users.

Requirements

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Polish Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who are passionate about customer interaction and retail products. As part of our customer service team, you will assist customers in Polish, addressing their inquiries and ensuring a delightful shopping experience.

Key Responsibilities

• Manage customer inquiries regarding retail products, order statuses, and services via phone, email, and live chat in Polish.
• Provide information on product availability, pricing, promotions, and return policies.
• Assist customers with the entire order process, including placement, changes, and cancellations.
• Resolve customer complaints and issues professionally and promptly to ensure satisfaction.
• Document customer interactions accurately in our CRM system for tracking and future reference.
• Collaborate with other departments to improve customer experience and streamline processes.
• Stay informed about product knowledge and retail updates to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Polish Speaking Customer Service Representatives in the Renewable Energy industry. If you have a strong commitment to customer satisfaction and a passion for sustainable energy solutions, this role is tailor-made for you. As a customer service representative, you will assist customers in understanding renewable energy options while providing outstanding support in Polish.

Key Responsibilities

• Address customer inquiries related to renewable energy products, programs, and services via phone, email, and live chat in Polish.
• Educate customers on energy efficiency initiatives and the benefits of renewable energy solutions.
• Assist customers with account management, service inquiries, and troubleshooting issues.
• Document all customer interactions accurately in the CRM system while adhering to regulatory standards.
• Collaborate with technical experts to resolve customer concerns and enhance their experience.
• Stay informed about industry trends, company offerings, and customer preferences to provide relevant and accurate information.

Requirements