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Service Designer Team Lead 3 Months onsite in Abu Dhabi - Octopus by RTG

posted by: spj_bot

We are looking for an experienced Service Designer – Team Lead to lead the design and transformation of customer experiences across physical, digital, and assisted-service channels.

The successful candidate will own service experience design standards, lead the redesign of key customer-facing services, facilitate structured co-design workshops, and establish a persona-led journey design approach. The role will also involve building and leading a small Service Design team and working closely with Operations, IT, Human Capital, Quality & Training, and Customer Service functions.

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Czech Speaking Solutions Consultant - Relocation to Sofia

posted by: spj_bot

Mercier Consultancy MD is excited to offer a unique opportunity for a Czech Speaking Solutions Consultant with the chance for relocation to Sofia, Bulgaria! We are looking for a dedicated professional who can leverage their language skills and expertise to help our clients optimize their operations through strategic solutions. In this role, you will engage directly with clients to understand their needs and provide tailored recommendations that drive their success.


Key Responsibilities

  • Communicate with clients to assess their specific needs and business objectives.
  • Design and propose customized solutions, effectively addressing client challenges and enhancing operations.
  • Provide expert consultancy, offering insights and strategies based on industry best practices.
  • Coordinate with internal teams to ensure the successful implementation and support of solutions.
  • Facilitate training sessions for clients, ensuring effective utilization of our products and services.
  • Stay abreast of industry trends and technologies to continually provide value-added recommendations to clients.

Requirements

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