Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for Booking.com, tailored for individuals based in Greece. This role is perfect for those who are passionate about travel and hospitality and are committed to providing outstanding customer service. As a customer service representative, you will assist clients in German, addressing inquiries and ensuring a seamless booking experience.

Key Responsibilities

• Handle customer inquiries related to bookings, accommodations, and travel plans via phone, email, and chat in German.
• Provide customers with clear information regarding reservation details, pricing, and availability.
• Assist customers in making new bookings, modifying existing reservations, and resolving any issues they may encounter.
• Effectively manage customer complaints or concerns, ensuring high levels of satisfaction and loyalty.
• Accurately document all customer interactions and feedback in the CRM system.
• Stay updated on the latest services, promotions, and policies related to Booking.com to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for an esteemed automotive company, with the flexibility to work remotely from Greece. This role is ideal for individuals who are passionate about the automotive industry and committed to providing outstanding customer support. You will assist customers in navigating their inquiries, offering solutions while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries related to automotive products, services, and repairs via phone, email, and chat in German.
• Provide expert assistance regarding vehicle features, specifications, and maintenance options.
• Help customers with scheduling service appointments and resolving service-related issues.
• Ensure customer concerns are addressed promptly, maintaining a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for reference.
• Collaborate with service and sales teams to improve the overall customer experience.
• Stay informed about automotive industry trends and company offerings to provide accurate assistance.

Requirements

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team.

Main areas of responsibility:

• Provide customers with accurate information about the company's products, services and payments.
• Actively seeking new sales by executing appointed strategies and instructions.
• Comply with laws, rules, company policies, and procedures as required.
• Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.
• Responding to any customer queries via email, SMS and phone
• Provide an excellent customer experience.
• Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.
• Support additional customer service inquiries.
• Promote a positive working environment.
• Perform other tasks as assigned.

Other responsibilities may include:

• Involvement in production of Sales reports.
• Involvement in training and mentoring of other team members.
• Assist in documentation of the team’s Operational Procedures.
• Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures.
• Execute ad hoc tasks as may be requested by the Head of New Markets.

If you are an avid auto enthusiast, join our client’s Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands

Our client is looking for Danish speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Be part of the change and join our client in beautiful Crete!

What you will do:

•Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands

•Utilize phone calls, e-mails and chats in order to provide a seamless customer experience

•Respond to inquiries about products and services, offering expert advice on a range of car-related matters

•Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner

•Provide accurate and effective roadside assistance

•Turn every customer into a happy customer!

•Exchange ideas and solutions with your colleagues!

•Enjoy your time in Crete!

Requirements

Fluency in Danish

• Very good use of English – both in written and spoken language

Join Our Team!

Are you fluent in German and looking for an exciting opportunity to work remotely from beautiful Greece? At Mercier Consultancy MD, we are in search of a dedicated and enthusiastic German Speaking Customer Representative.

This position offers the incredible benefit of paid relocation to Greece, allowing you to enjoy a vibrant lifestyle while making a significant impact in customer service.

Your Role:

• Provide exceptional support to German-speaking clients, ensuring their inquiries are resolved with professionalism and care.
• Communicate effectively through various channels including phone, email, and chat.
• Familiarize yourself with our client systems to deliver high-quality service efficiently.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-focused approach.
• Eager to learn and adapt to new technologies suited for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this remarkable opportunity!

Benefits

Join Our Team!

Are you fluent in German and looking for a thrilling opportunity to work remotely in Greece? At Mercier Consultancy MD, we are on the hunt for a dedicated and enthusiastic German Speaking Customer Representative.

This position offers the fantastic benefit of paid relocation to Greece, where you can immerse yourself in a rich culture while delivering outstanding customer service.

Your Role:

• Provide exceptional customer support to German-speaking clients, ensuring their inquiries are resolved efficiently and with professionalism.
• Communicate across various channels, including phone, email, and chat.
• Become proficient with our client systems to deliver high-quality service.
• Collaborate with teammates to ensure timely and effective resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Excellent interpersonal and communication skills, with a strong customer focus.
• Eager to learn new tools and technologies suitable for remote work.
• Self-motivated, proactive, and ready to adapt to a fast-paced environment.
• Open to relocating to Greece for this amazing opportunity!

Benefits

Join Our Team!

Are you fluent in German and looking for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are eager to welcome a dedicated and enthusiastic German Speaking Customer Representative.

This position offers the fantastic benefit of paid relocation to Greece, allowing you to enjoy a rich cultural experience while providing top-notch customer service.

Your Role:

• Deliver exceptional customer support to German-speaking clients, ensuring inquiries are addressed with professionalism and efficiency.
• Communicate through various platforms including phone, email, and chat.
• Become familiar with our client systems to provide high-quality service.
• Work collaboratively with team members to ensure prompt resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to excellent customer service.
• Eagerness to learn new tools and technologies suitable for a remote work environment.
• Self-motivated, proactive, and capable of thriving in a fast-paced atmosphere.
• Open to relocating to Greece for this rewarding opportunity!

Benefits

Mercier Consultancy MD is thrilled to offer a wonderful opportunity for German Speaking Customer Service Representatives for Booking.com in a remote setting in Greece. This position is perfect for enthusiastic individuals who thrive in a customer-focused environment and are keen to support travelers with their booking needs. You will be a part of a dynamic team dedicated to providing exceptional service to customers in the German-speaking market.

Key Responsibilities

• Assist customers with inquiries related to bookings, cancellations, and modifications via phone, email, and chat in German.
• Provide accurate information about accommodations, services, and local attractions.
• Resolve customer complaints and issues promptly and professionally to ensure a positive experience.
• Document all customer interactions accurately in our CRM system.
• Collaborate with various departments to ensure seamless communication and service delivery.
• Stay updated on Booking.com products and industry trends to better assist customers.

Requirements

Are you a creative marketer who loves experimenting across channels to find what truly drives growth?

Keycafe is looking for a Marketing Coordinator to own our German-language marketing efforts and accelerate our brand presence across Germany. In this role, you’ll execute multi-channel campaigns, craft persuasive content in professional business German, and uncover new opportunities that expand our reach within key industries.

If you enjoy working across the full funnel, thrive in a fast-moving SaaS/IoT environment, and want to play a meaningful role in driving measurable results, this is your chance to make a global impact.

Mercier Consultancy MD is thrilled to present an exceptional opportunity for a Customer Service Representative fluent in German for B&B Hotels in Greece. This role is not only a chance to work in the beautiful environment of Greece but also includes paid relocation! Ideal candidates are passionate about hospitality and committed to providing outstanding service to guests from various backgrounds.

Key Responsibilities

• Provide exceptional customer service to hotel guests in German, assisting with inquiries, reservations, and any special requests.
• Manage check-ins and check-outs efficiently while ensuring a smooth and pleasant experience for all guests.
• Respond to guest feedback, complaints, and inquiries in a professional and timely manner.
• Collaborate with hotel management and staff to ensure high standards of service delivery are met.
• Maintain knowledge of hotel offerings, local attractions, and services to assist guests effectively.
• Document guest interactions and maintain accurate records in the hotel management system.

Requirements