Mercier Consultancy MD is delighted to announce a vacancy for a Greek Speaking Customer Service Agent based in Athens. In this vital role, you will be the first point of contact for our Greek-speaking clients, delivering exceptional service and support. This position is perfect for enthusiastic individuals who are passionate about customer service and want to make a positive impact.

Responsibilities

• Engage with Greek-speaking customers through phone, email, and chat to address their inquiries and concerns.
• Provide comprehensive information about products and services, ensuring a thorough understanding for the customers.
• Resolve customer issues and complaints with professionalism, aiming to achieve high levels of satisfaction.
• Document customer interactions accurately in our CRM system for quality assurance and follow-up.
• Collaborate with team members to enhance the overall customer experience and drive improvements.
• Stay updated on product offerings, company policies, and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives specializing in Subscription-Based Services, with the unique advantage of working in beautiful Greece! This role is perfect for individuals who are passionate about providing excellent customer support and have a background in subscription services. As a key member of our customer service team, you will assist clients in navigating their subscriptions while communicating effectively in French.

Key Responsibilities

• Handle customer inquiries related to subscription services, billing, and account management via phone, email, and live chat in French.
• Provide information about subscription plans, offers, and product features.
• Assist customers with account setup, modifications, and cancellations as required.
• Resolve customer complaints and technical issues promptly, ensuring satisfaction.
• Document all customer interactions accurately in our CRM system to ensure effective follow-up.
• Collaborate with cross-functional teams to improve service delivery and enhance the customer experience.
• Stay updated on company offerings and subscription industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives to join a leading Telecommunications Company in Greece. This position is perfect for individuals who not only possess strong communication skills in French but also have a passion for technology and excellent customer service. As a representative, you will assist customers in understanding their telecommunications needs and ensure a positive experience.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, products, and packages via phone, email, and live chat in French.
• Provide detailed information regarding service plans, pricing, billing issues, and technical support.
• Assist customers with account management, including changes to services and troubleshooting issues.
• Resolve customer complaints and inquiries promptly, ensuring satisfaction and retention.
• Document all customer interactions accurately in the CRM system to maintain comprehensive records.
• Collaborate with technical and sales teams to provide customers with complete and effective solutions.
• Stay updated on the latest telecommunications trends and product offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives for Streaming Services, with the convenience of remote work from Greece. This role is perfect for individuals who are passionate about entertainment and technology, and who thrive on providing exceptional service. As a customer service representative, you will assist customers in French, helping them navigate their streaming inquiries and enhancing their viewing experience.

Key Responsibilities

• Manage customer inquiries regarding streaming services, subscription plans, and technical issues via phone, email, and live chat in French.
• Provide troubleshooting assistance and guide customers through setup and usage of streaming platforms.
• Inform customers about content offerings, promotions, and new features available on the platform.
• Resolve complaints and issues swiftly, ensuring a positive customer experience.
• Document customer interactions accurately in the CRM system to ensure effective follow-up and record-keeping.
• Collaborate with technical teams to resolve complex issues and improve service delivery.
• Stay updated on industry trends and changes in streaming services to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for French Speaking Customer Service Representatives for a leading social media platform, with a work location in Greece. This role is perfect for individuals who are passionate about social media and enjoy helping others navigate their online experiences. As a customer service representative, you will assist users in French, providing support and guidance on platform functionalities and best practices.

Key Responsibilities

• Respond to user inquiries regarding social media platform features, policies, and account management via phone, email, and live chat in French.
• Assist users in resolving technical issues and provide guidance on best practices for account safety and engagement.
• Document user interactions accurately in the CRM system and follow up on unresolved issues.
• Collaborate with community management and technical teams to enhance user satisfaction.
• Stay updated on platform changes, features, and community guidelines to offer informed support.
• Gather user feedback and report on common issues to help improve the platform experience.

Requirements

Mercier Consultancy MD is thrilled to announce a unique opportunity for French Speaking Customer Service Representatives to join our team supporting an online bank, with the exciting option to work in Greece. This position is perfect for those who are passionate about banking and enjoy helping customers navigate their financial needs. You will provide exceptional customer support in French, assisting clients with their inquiries and ensuring a smooth banking experience.

Key Responsibilities

• Respond to customer inquiries related to online banking services, account management, and transactions via phone, email, and live chat in French.
• Assist customers with setting up new accounts, troubleshooting issues, and addressing any concerns.
• Provide accurate information on banking products, services, promotions, and compliance regulations.
• Document all customer interactions in the CRM system for effective tracking and follow-up.
• Collaborate with internal teams to resolve complex issues and enhance customer satisfaction.
• Stay updated on banking trends and policies to offer informed guidance to customers.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for French Speaking Customer Service Representatives for a leading FinTech company based in Greece. This role is perfect for individuals with a passion for finance and technology, who are dedicated to delivering exceptional customer support. In this position, you will assist clients in navigating their inquiries related to financial services and products, providing support in French.

Key Responsibilities

• Handle customer inquiries regarding FinTech products, applications, and services via phone, email, and chat in French.
• Provide clear and accurate information on product features, pricing, and account management.
• Assist customers with technical issues related to online banking and financial transactions.
• Resolve customer complaints and inquiries swiftly to ensure high satisfaction levels.
• Maintain comprehensive records of customer interactions in the CRM system.
• Collaborate with internal teams, including technical support and product development, to enhance service quality.
• Stay informed about industry trends and the company’s offerings to best serve customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for French Speaking Customer Service Representatives at an Energy Company located in Greece. This role is perfect for individuals who are enthusiastic about customer service and the energy sector. You will engage with clients, providing them with support and information in French while enjoying the beautiful environment of Greece.

Key Responsibilities

• Handle customer inquiries regarding energy services, plans, and billing through phone, email, and live chat in French.
• Assist customers in understanding their energy options and provide information about products and services.
• Resolve customer issues and complaints promptly and professionally, ensuring high levels of satisfaction.
• Maintain accurate records of all customer interactions within the CRM system.
• Collaborate with internal teams to address and resolve customer concerns effectively.
• Stay up-to-date with industry developments and company services to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for French Speaking Customer Service Representatives for an esteemed Automotive Company, with the flexibility to work remotely from Greece. This role is perfect for individuals who have a passion for the automotive industry and are dedicated to providing exceptional customer support. As a representative, you will assist customers in French while addressing their inquiries and supporting their automotive needs.

Key Responsibilities

• Handle customer inquiries related to automotive products, services, and warranty information via phone, email, and live chat in French.
• Provide detailed information about vehicle features, promotions, and financing options.
• Assist customers with booking services, troubleshooting issues, and resolving concerns.
• Document customer interactions and feedback accurately in our CRM system.
• Collaborate with internal teams, including sales and technical support, to enhance the customer experience.
• Stay updated on automotive trends and product knowledge to provide accurate assistance.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: