customer service

Italian Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives in the vibrant Media & Entertainment industry. This position is perfect for individuals who are enthusiastic about music, film, and television, and committed to providing outstanding support to our clients. In this role, you will assist customers with inquiries related to media products and services, ensuring an exceptional user experience.


Key Responsibilities

  • Respond to customer inquiries about media and entertainment products, services, and subscriptions via phone, email, and chat in Italian.
  • Provide detailed information regarding content offerings, billing inquiries, and account management.
  • Assist customers in troubleshooting issues related to service access and functionality.
  • Document customer interactions accurately and manage follow-ups as needed.
  • Collaborate with internal teams to enhance service delivery and resolve any customer issues.
  • Stay informed about new releases, promotions, and trends within the media & entertainment sector.

Requirements

Job Skills

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Italian Speaking Customer Service for Manufacturing industry

posted by: spj_bot

Mercier Consultancy MD is pleased to present an opportunity for Italian Speaking Customer Service Representatives within the manufacturing industry. This role is ideal for individuals who are passionate about supporting customers and ensuring their needs are met in a timely and efficient manner. As a part of our dedicated team, you will assist clients with product inquiries, technical support, and order management, all while providing exceptional service in Italian.


Key Responsibilities

  • Manage customer inquiries regarding manufacturing products and services via phone, email, and chat in Italian.
  • Provide detailed information about product specifications, pricing, and availability.
  • Assist customers with order placement, tracking, and any necessary changes or cancellations.
  • Resolve customer complaints and issues promptly while maintaining a positive customer experience.
  • Document customer interactions accurately in the customer relationship management (CRM) system.
  • Coordinate with internal teams to ensure timely delivery and resolution of inquiries.
  • Stay updated on product offerings and industry trends to provide informed assistance.

Requirements

Job Skills

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Italian Speaking Customer Service for Logistics & Supply Chain industry

posted by: spj_bot

Mercier Consultancy MD is delighted to present an opportunity for Italian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and supply chain management and who are committed to providing exceptional customer support. In this position, you will assist customers in navigating their inquiries and ensuring seamless access to our logistics services, all while communicating in Italian.


Key Responsibilities

  • Manage customer inquiries related to logistics services, including shipment tracking, delivery schedules, and service rates via phone, email, and chat in Italian.
  • Provide clear and accurate information on logistics processes, tariffs, and customs regulations.
  • Assist customers with booking shipments, handling changes, and resolving complaints.
  • Document all customer interactions and update records accurately within the CRM system.
  • Work collaboratively with internal teams to ensure efficient service delivery and issue resolution.
  • Keep updated on industry trends and service offerings to enhance customer assistance.

Requirements

Job Skills

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Italian Speaking Customer Service for Insurance industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a position for Italian Speaking Customer Service Representatives in the insurance industry. This role is perfect for individuals who are passionate about helping customers understand their insurance options and ensuring they receive the support they need. As a member of our dedicated team, you will provide exceptional service and assistance in Italian, fostering positive relationships with clients.


Key Responsibilities

  • Assist customers with inquiries related to insurance products, policies, and claims via phone, email, and chat in Italian.
  • Provide clear explanations of policy details, coverage options, and pricing structures.
  • Guide clients through the claims process, ensuring they receive timely updates and support.
  • Document all customer interactions accurately in the CRM system for record-keeping.
  • Collaborate with underwriting and claims teams to facilitate resolution of customer issues.
  • Stay updated on industry regulations and company offerings to provide accurate information.

Requirements

Job Skills

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Italian Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is pleased to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are enthusiastic about technology and have a knack for helping customers solve their technical challenges. As a key member of our team, you will provide exceptional support and guidance to clients, ensuring they maximize their use of IT services and products.


Key Responsibilities

  • Manage customer inquiries related to IT products, services, and troubleshooting via phone, email, and chat in Italian.
  • Provide clear instructions and technical support to customers experiencing issues with their IT systems.
  • Assist customers in understanding product features and implementations.
  • Document all customer interactions and resolutions accurately in our CRM system.
  • Collaborate with technical teams to escalate and resolve complex issues.
  • Stay up-to-date with the latest IT trends and products to provide informed support.

Requirements

Job Skills

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Italian Speaking Customer Service for Hospitality & Tourism industry

posted by: spj_bot

Mercier Consultancy MD is excited to launch an opportunity for Italian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who have a passion for travel and customer service excellence. In this position, you will be the first point of contact for guests and clients, providing them with the information and assistance they need to enhance their travel experiences.


Key Responsibilities

  • Handle customer inquiries regarding travel services, bookings, and accommodations via phone, email, and chat in Italian.
  • Provide detailed information about destinations, travel arrangements, and local attractions.
  • Assist customers with reservations, changes, and cancellations while ensuring a seamless experience.
  • Resolve complaints and issues in a timely and effective manner to ensure customer satisfaction.
  • Document all customer interactions accurately and maintain an organized database for future reference.
  • Collaborate with team members and various departments to ensure high-quality service delivery.
  • Stay updated on hospitality and tourism trends to provide relevant insights to clients.

Requirements

Job Skills

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Italian Speaking Customer Service for Healthcare industry

posted by: spj_bot

Mercier Consultancy MD is excited to present a unique opportunity for Italian Speaking Customer Service Representatives within the healthcare industry. This role is perfect for individuals who are passionate about providing assistance to patients and healthcare providers, ensuring a smooth experience in navigating healthcare services. As a customer service representative, you will leverage your fluency in Italian to support clients effectively and compassionately.


Key Responsibilities

  • Respond to patient and provider inquiries about healthcare services, insurance options, and treatment processes via phone, email, and chat in Italian.
  • Assist patients with appointment scheduling, billing questions, and general healthcare information.
  • Resolve issues efficiently, providing empathetic support and guidance.
  • Accurately document all interactions and maintain detailed records in the system.
  • Collaborate with healthcare professionals to provide timely and accurate information to clients.
  • Stay updated on healthcare policy changes and service offerings to ensure customers have access to the latest information.

Requirements

Job Skills

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Italian Speaking Customer Service for Government & Public Sector industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a new opportunity for Italian Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are passionate about public service and enjoy assisting citizens with their inquiries. You will be a key point of contact for the public, providing accurate information and support regarding various government services in Italian.


Key Responsibilities

  • Manage inquiries from the public regarding government services, policies, and programs via phone, email, and chat in Italian.
  • Provide accurate and timely information to citizens while ensuring a professional and friendly communication style.
  • Assist in resolving issues and direct inquiries to the appropriate departments as needed.
  • Document all customer interactions in the CRM system to maintain accurate records.
  • Collaborate with public sector teams to enhance service delivery and customer satisfaction.
  • Stay up-to-date on government initiatives and policies to provide relevant information.

Requirements

Job Skills

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Italian Speaking Customer Service for Food & Beverage industry

posted by: spj_bot

Mercier Consultancy MD is delighted to announce a vacancy for Italian Speaking Customer Service Representatives in the Food & Beverage industry. This is a fantastic opportunity for individuals who are passionate about food and drink and have a talent for providing exceptional customer service. In this role, you will engage with customers, helping them with inquiries related to products, services, and orders while communicating effectively in Italian.


Key Responsibilities

  • Handle customer inquiries related to food and beverage products, orders, and services via phone, email, and live chat in Italian.
  • Provide detailed product information, including ingredients, nutritional information, and preparation methods.
  • Assist with order placement, modifications, and issue resolutions, ensuring customer satisfaction.
  • Document all customer interactions accurately and efficiently in our CRM system.
  • Collaborate with internal teams to ensure smooth coordination and fulfillment of customer requests.
  • Stay informed about industry trends and product offerings to provide knowledgeable assistance.

Requirements

Job Skills

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Italian Speaking Customer Service for Finance industry

posted by: spj_bot

Mercier Consultancy MD is delighted to present an opportunity for Italian Speaking Customer Service Representatives in the Finance industry. This role is perfect for individuals who are passionate about finance and dedicated to providing exceptional service to clients. You will be responsible for assisting customers with their financial inquiries, ensuring they have the support they need in a timely and efficient manner.


Key Responsibilities

  • Respond to customer inquiries regarding financial products and services via phone, email, and live chat in Italian.
  • Provide information on account management, transactions, and financial regulations.
  • Assist customers with troubleshooting issues related to their accounts and services.
  • Ensure accurate documentation of customer interactions and follow up to ensure satisfaction.
  • Collaborate with internal teams to resolve complex inquiries and improve service delivery.
  • Stay informed about financial trends and company offerings to provide current information to clients.

Requirements

Job Skills

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