customer experience

Portuguese Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to present a unique opportunity for Portuguese Speaking Customer Service Representatives in the construction industry. If you have a knack for helping people and a passion for construction projects, this role is crafted for you. As a key member of our customer service team, you will engage with clients and stakeholders, providing support and information about construction services in Portuguese.


Key Responsibilities

  • Handle customer inquiries related to construction services, project specifications, and timelines via phone, email, and chat in Portuguese.
  • Provide clients with accurate information regarding service offerings, pricing, and project management.
  • Assist customers with documentation processes, including quotes and contracts.
  • Resolve customer issues and concerns promptly, ensuring a high level of satisfaction.
  • Document all interactions and follow up to ensure continued support.
  • Collaborate with internal teams to improve service delivery and customer experience.
  • Stay informed about industry trends and product offerings to provide authoritative assistance.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Biotechnology industry

posted by: spj_bot

Mercier Consultancy MD is excited to create a position for Portuguese Speaking Customer Service Representatives in the biotechnology industry. This role presents an excellent opportunity for individuals who are passionate about biotechnology and committed to providing exceptional customer service. You will be essential in connecting clients with our innovative products and services, ensuring their inquiries and concerns are addressed effectively in Portuguese.


Key Responsibilities

  • Manage customer inquiries regarding biotechnology products, services, and applications via phone, email, and chat in Portuguese.
  • Provide clear and accurate information about product usage, benefits, and compliance with regulations.
  • Assist clients in navigating issues and coordinating with technical teams for resolution.
  • Document customer interactions and maintain accurate records in our system.
  • Collaborate with sales and product development teams to enhance customer experience.
  • Participate in training sessions to stay informed about the latest developments in biotechnology.

Requirements

Job Skills

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Polish Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are enthusiastic about technology and have a passion for assisting customers with their telecommunications needs. As a representative, you will provide essential support in Polish, ensuring that customers receive timely and effective solutions to their inquiries.


Key Responsibilities

  • Manage customer inquiries regarding telecommunications services, rates, and troubleshooting via phone, email, and chat in Polish.
  • Provide guidance on service activation, account management, and device usage.
  • Resolve customer complaints and technical issues while ensuring a high level of satisfaction.
  • Accurately document customer interactions in the CRM system for reference and follow-up.
  • Stay informed about current telecommunications products, services, and promotions.
  • Work collaboratively with internal teams to enhance service delivery and customer experience.

Requirements

Job Skills

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Polish Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the retail industry. This position is perfect for individuals who are enthusiastic about providing exceptional customer experiences and are fluent in Polish. As a customer service representative, you will be the first point of contact for customers seeking assistance and will play a vital role in ensuring their satisfaction with our products and services.


Key Responsibilities

  • Handle customer inquiries related to retail products, order statuses, and store policies via phone, email, and live chat in Polish.
  • Provide guidance on product features, recommendations, and usage.
  • Assist customers with order processing, returns, and exchanges efficiently.
  • Resolve customer complaints and issues with empathy and professionalism.
  • Document all customer interactions accurately in the CRM system for follow-up purposes.
  • Collaborate with team members to share customer feedback and improve service delivery.
  • Stay updated on retail promotions, new products, and inventory levels to assist customers effectively.

Requirements

Job Skills

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Polish Speaking Customer Service for Logistics & Supply Chain industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a position for Polish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is an excellent opportunity for individuals who have a passion for logistics and a desire to provide outstanding support to customers navigating their supply chain needs. You will be instrumental in assisting Polish-speaking clients with their inquiries while ensuring a seamless customer experience.


Key Responsibilities

  • Handle customer inquiries related to logistics services, shipping details, and supply chain processes via phone, email, and chat in Polish.
  • Provide accurate information about shipping rates, delivery timelines, and customs regulations.
  • Assist customers with troubleshooting logistical issues and coordinate effective solutions.
  • Maintain detailed records of customer interactions in our CRM system.
  • Work alongside internal teams to ensure timely and effective communication and service delivery.
  • Stay updated on industry developments and best practices to best assist our clients.

Requirements

Job Skills

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Polish Speaking Customer Service for Insurance industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a vacancy for Polish Speaking Customer Service Representatives in the insurance industry. This role offers a fantastic opportunity for individuals who are enthusiastic about providing assistance and support to clients seeking insurance solutions. As a customer service representative, you will utilize your fluency in Polish to effectively communicate with clients, addressing their inquiries and helping them navigate their insurance needs.


Key Responsibilities

  • Manage customer inquiries related to insurance products, policies, and claims through phone, email, and chat in Polish.
  • Provide clear and accurate information about coverage options and insurance procedures.
  • Assist clients with policy modifications, renewals, and claims submissions.
  • Resolve customer issues and complaints with professionalism and empathy.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Collaborate with underwriting and claims teams to facilitate a smooth customer experience.
  • Stay updated on insurance regulations and company products to provide the best service.

Requirements

Job Skills

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Polish Speaking Customer Service for Hospitality & Tourism industry

posted by: spj_bot

Mercier Consultancy MD is excited to open a position for Polish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who possess a passion for providing exceptional service in an ever-evolving and vibrant sector. As a representative, you will engage with travelers and hospitality partners, delivering support and information in Polish to enhance the customer experience.


Key Responsibilities

  • Manage customer inquiries related to travel bookings, accommodations, and hospitality services via phone, email, and live chat in Polish.
  • Provide detailed information on destinations, travel packages, and special offers.
  • Assist with reservation modifications, cancellations, and customer requests.
  • Resolve customer issues and concerns effectively, ensuring a positive experience.
  • Keep comprehensive records of customer interactions and transactions in the CRM system.
  • Partner with clients and service providers to ensure seamless coordination of services.
  • Stay updated on industry trends, travel regulations, and company offerings.

Requirements

Job Skills

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Polish Speaking Customer Service for Finance industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for Polish Speaking Customer Service Representatives in the finance industry. This role is an excellent opportunity for individuals who have a passion for finance and a commitment to providing outstanding customer service. In this position, you will assist clients in navigating financial products and services while effectively communicating in Polish, ensuring a seamless and positive customer experience.


Key Responsibilities

  • Manage customer inquiries regarding financial services, products, and account management via phone, email, and chat in Polish.
  • Provide clear and accurate information on banking products, investment options, and loan services.
  • Assist customers with account issues, transactions, and general financial advice.
  • Resolve customer complaints and concerns promptly to maintain high satisfaction levels.
  • Document all customer interactions accurately within our CRM platform.
  • Collaborate with other departments to ensure comprehensive support for customers.
  • Stay updated on financial regulations and products to provide informed assistance.

Requirements

Job Skills

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Polish Speaking Customer Service for Biotechnology industry

posted by: spj_bot

Mercier Consultancy MD is excited to open applications for the role of Polish Speaking Customer Service Representatives in the biotechnology industry. This position offers a fantastic opportunity to join a progressive team committed to delivering high-quality customer support in the biotechnology sector. You will be responsible for assisting clients and partners in navigating our biotechnology products and services, ensuring they receive the necessary support in Polish.


Key Responsibilities

  • Respond to customer inquiries related to biotechnology products, services, and application processes via phone, email, and chat in Polish.
  • Provide accurate information and guidance to clients on product usage, compliance, and troubleshooting.
  • Assist in resolving issues and collaborating with technical teams for effective solutions.
  • Document customer interactions meticulously to ensure proper follow-up and service continuity.
  • Work closely with sales and product development teams to enhance customer experience.
  • Stay updated on the latest biotechnology advancements and regulatory changes to provide informed assistance.

Requirements

Job Skills

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Polish Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the banking industry. In this key role, you will provide essential support to customers seeking assistance with their banking needs. Your fluency in Polish will help you connect with clients, ensuring they receive clear communication and exceptional service throughout their banking experience.


Key Responsibilities

  • Manage customer inquiries related to banking services, transactions, accounts, and financial products via phone, email, and live chat in Polish.
  • Provide information regarding account status, balances, and transaction histories.
  • Assist customers with account setup, maintenance, and troubleshooting issues.
  • Resolve customer complaints and inquiries effectively, aiming to enhance customer satisfaction.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with banking professionals to ensure a seamless customer experience.
  • Stay updated on banking regulations, products, and services to provide knowledgeable support.

Requirements

Job Skills

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