customer experience

Polish Speaking Customer Service for Energy (Oil & Gas) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Polish Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is perfect for individuals who are passionate about the energy industry and committed to delivering excellent customer service. In this position, you will assist customers by addressing their inquiries and providing support in Polish.


Key Responsibilities

  • Handle customer inquiries related to oil and gas services, including pricing, account management, and service updates via phone, email, and chat in Polish.
  • Provide customers with information on service options, billing inquiries, and energy solutions.
  • Assist with account setup, service issues, and product-related inquiries to ensure a seamless customer experience.
  • Resolve customer complaints promptly and effectively, ensuring satisfaction and loyalty.
  • Document all customer interactions accurately in the CRM system for tracking and reporting purposes.
  • Collaborate with internal teams to provide timely updates and enhance customer service delivery.
  • Stay informed about industry trends, energy policies, and company offerings to assist customers more effectively.

Requirements

Job Skills

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Polish Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who have a keen interest in construction services and are passionate about delivering excellent customer support. As a customer service representative, you will assist clients with their inquiries in Polish, helping them navigate our services and ensure a smooth and positive experience.


Key Responsibilities

  • Manage customer inquiries related to construction projects, services, and materials via phone, email, and live chat in Polish.
  • Provide information on project timelines, service offerings, and pricing.
  • Assist customers with order placements, changes, and tracking their requests effectively.
  • Resolve customer complaints and issues promptly while ensuring a positive customer experience.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with project managers and teams to provide customers with real-time information and updates.
  • Stay informed about industry trends and company services to assist customers effectively.

Requirements

Job Skills

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Polish Speaking Customer Service for Biotechnology industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a new opportunity for Polish Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and are committed to providing top-notch customer support. As a representative, you will assist clients with their inquiries and provide information about biotechnology products and services in Polish.


Key Responsibilities

  • Respond to customer inquiries related to biotechnology products and services via phone, email, and chat in Polish.
  • Provide detailed information on product specifications, usage, and benefits to assist customers in making informed decisions.
  • Assist customers with order placement, processing, and tracking.
  • Resolve issues and complaints in a timely and efficient manner, ensuring high customer satisfaction.
  • Document customer interactions accurately and maintain comprehensive records in the CRM system.
  • Collaborate with internal teams to enhance the customer experience and address client needs.
  • Stay current on industry trends and company offerings to provide relevant information to customers.

Requirements

Job Skills

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Polish Speaking Customer Service for Automotive industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals with a passion for vehicles and customer service excellence. As a customer service representative, you will assist clients with their inquiries and provide information regarding automotive products and services, all while communicating effectively in Polish.


Key Responsibilities

  • Manage customer inquiries related to automotive products, services, and repairs via phone, email, and live chat in Polish.
  • Provide detailed information on vehicle features, pricing, and available options.
  • Assist customers with scheduling appointments, service inquiries, and warranty information.
  • Resolve any customer complaints or issues professionally and effectively.
  • Document all interactions accurately in the CRM system for tracking and follow-up purposes.
  • Collaborate with service departments to ensure a seamless customer experience.
  • Stay informed about automotive trends and new product offerings to assist customers effectively.

Requirements

Job Skills

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Nordic Speaking Customer Service for Insurance industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Nordic Speaking Customer Service Representatives in the Insurance industry. This role is ideal for individuals who are passionate about customer service and possess a keen understanding of insurance products. As a representative, you will provide vital support to clients, assisting them with their inquiries and helping them navigate their insurance needs in their native language.


Key Responsibilities

  • Manage customer inquiries regarding insurance policies, claims, and products via phone, email, and live chat in a Nordic language.
  • Provide clear and concise information about insurance coverage, terms, and benefits to customers.
  • Assist clients with the claims process and answer questions related to claim status.
  • Resolve customer complaints and issues effectively to ensure a positive customer experience.
  • Document all customer interactions accurately in the CRM system for reference and follow-up.
  • Collaborate with internal teams to expedite customer requests and enhance service quality.
  • Stay informed of industry developments and company offerings to provide accurate information to clients.

Requirements

Job Skills

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Nordic Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals passionate about technology and customer service. You will engage with clients across the Nordic region, assisting them with their IT-related inquiries and ensuring a seamless experience.


Key Responsibilities

  • Manage customer inquiries regarding IT products, services, and troubleshooting via phone, email, and live chat in Nordic languages.
  • Provide support for software and hardware issues, guiding customers through solutions step-by-step.
  • Assist clients with account management, service inquiries, and order processing.
  • Resolve technical issues efficiently and ensure customer satisfaction throughout the process.
  • Document all customer interactions accurately in the CRM system for future reference.
  • Work closely with technical teams to address ongoing service issues and enhance customer experience.
  • Stay informed about technology trends and updates to provide applicable advice to customers.

Requirements

Job Skills

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Nordic Speaking Customer Service for Hospitality & Tourism industry

posted by: spj_bot

Mercier Consultancy MD is delighted to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals passionate about travel and dedicated to providing outstanding customer service. As a representative, you will assist clients with inquiries regarding travel accommodations, bookings, and tourism services, all while communicating effectively in Nordic languages.


Key Responsibilities

  • Manage customer inquiries about hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in Nordic languages.
  • Provide detailed information on available services, promotions, and local attractions.
  • Assist customers with reservation management, changes, cancellations, and special requests.
  • Resolve customer complaints and issues with a courteous and effective approach.
  • Document all interactions accurately in the CRM system for future reference.
  • Coordinate with hotels and tourism partners to ensure seamless customer experiences.
  • Stay informed about travel trends, destination updates, and company offerings to provide relevant information to customers.

Requirements

Job Skills

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Nordic Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an outstanding opportunity for Nordic Speaking Customer Service Representatives in the banking industry. This role is ideal for individuals who are passionate about finance and customer service. As a representative, you will support clients by addressing their banking needs, providing information about products and services, and ensuring a seamless experience in Nordic languages.


Key Responsibilities

  • Respond to customer inquiries regarding banking products, services, and account management via phone, email, and chat in Nordic languages.
  • Assist customers with new account setups, transaction queries, and troubleshooting issues.
  • Provide accurate and detailed information on banking policies, rates, and promotions.
  • Handle complaints and resolve customer concerns effectively to ensure satisfaction.
  • Maintain accurate documentation of customer interactions in the CRM system.
  • Collaborate with internal teams to improve service delivery and customer experiences.
  • Stay informed about financial services regulations and company offerings to provide relevant assistance.

Requirements

Job Skills

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Nordic Speaking Customer Service for Automotive industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the automotive industry. This position is ideal for individuals who are passionate about cars and customer service. In this role, you will assist customers with various inquiries while providing outstanding service in Nordic languages.


Key Responsibilities

  • Manage customer inquiries related to automotive products and services via phone, email, and live chat in Nordic languages.
  • Provide guidance on vehicle specifications, pricing, and availability.
  • Assist customers with the booking process for services, test drives, and vehicle purchases.
  • Resolve customer complaints and technical issues courteously and effectively.
  • Maintain accurate records of customer interactions in the CRM system for future reference.
  • Collaborate with sales and service teams to provide seamless customer experiences.
  • Stay informed about industry trends and automotive developments to deliver knowledgeable support.

Requirements

Job Skills

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French Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the telecommunications industry. This position is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a customer service representative, you will assist clients in navigating their telecommunications needs while communicating effectively in French.


Key Responsibilities

  • Manage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in French.
  • Assist customers with account setup, billing inquiries, and service modifications.
  • Provide accurate and timely information regarding product features, promotions, and service availability.
  • Resolve customer complaints and technical issues efficiently to ensure satisfaction.
  • Document all customer interactions and maintain detailed records in the CRM system.
  • Collaborate with internal teams to enhance service delivery and customer experience.
  • Stay updated on new products, services, and industry trends to assist customers effectively.

Requirements

Job Skills

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