Mercier Consultancy MD is excited to create a position for Portuguese Speaking Customer Service Representatives in the biotechnology industry. This role presents an excellent opportunity for individuals who are passionate about biotechnology and committed to providing exceptional customer service. You will be essential in connecting clients with our innovative products and services, ensuring their inquiries and concerns are addressed effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products, services, and applications via phone, email, and chat in Portuguese.
• Provide clear and accurate information about product usage, benefits, and compliance with regulations.
• Assist clients in navigating issues and coordinating with technical teams for resolution.
• Document customer interactions and maintain accurate records in our system.
• Collaborate with sales and product development teams to enhance customer experience.
• Participate in training sessions to stay informed about the latest developments in biotechnology.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Polish Speaking Customer Service Representatives in the finance industry. This role is an excellent opportunity for individuals who have a passion for finance and a commitment to providing outstanding customer service. In this position, you will assist clients in navigating financial products and services while effectively communicating in Polish, ensuring a seamless and positive customer experience.

Key Responsibilities

• Manage customer inquiries regarding financial services, products, and account management via phone, email, and chat in Polish.
• Provide clear and accurate information on banking products, investment options, and loan services.
• Assist customers with account issues, transactions, and general financial advice.
• Resolve customer complaints and concerns promptly to maintain high satisfaction levels.
• Document all customer interactions accurately within our CRM platform.
• Collaborate with other departments to ensure comprehensive support for customers.
• Stay updated on financial regulations and products to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to announce an opening for Nordic Speaking Customer Service Representatives in the finance industry. This is an incredible opportunity for individuals who are passionate about providing outstanding service and support in a fast-paced financial environment. You will assist clients across multiple Nordic languages, ensuring they receive the guidance and information needed regarding their financial inquiries.

Key Responsibilities

• Respond to customer inquiries about financial products, services, and account management via phone, email, and chat in the relevant Nordic languages.
• Provide accurate information regarding account status, transactions, and financial regulations.
• Assist clients with troubleshooting issues related to their accounts or services.
• Document all customer interactions meticulously within our CRM system.
• Collaborate with finance and compliance teams to ensure customer requirements are met efficiently.
• Stay updated on financial industry trends and changes in policies to provide timely assistance.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Nordic Speaking Customer Service Representatives within the retail industry. This role is ideal for individuals who possess a passion for customer engagement and are enthusiastic about providing excellent service to clients across the Nordic region. As a representative, you will be the face of our retail brand, assisting customers with their inquiries and enhancing their shopping experience in their native language.

Key Responsibilities

• Handle customer inquiries related to retail products, online orders, and store policies through phone, email, and live chat in Nordic languages.
• Provide product information, assistance with sales, and support for returns and exchanges.
• Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction.
• Document all customer interactions and maintain records accurately in the customer relationship management (CRM) system.
• Collaborate with the sales and inventory teams to address customer needs and feedback.
• Stay informed about product promotions, new arrivals, and retail trends to provide customers with relevant information.

Requirements

ADAPTIT S.A. is a specialized ICT Group delivering high-quality services, innovative solutions, and premium support to organizations across telecom, finance, utilities, transport, retail, and enterprise sectors. Guided by our vision to be the trusted partner for seamless connectivity and cybersecurity, we stay at the forefront of technological advancements in Greece and beyond. Our mission is to create lasting impact through strong partnerships, deep expertise, and resilient, future-ready solutions. Since 2012, we have proudly showcased our work at MWC and remain active members of international business chambers.  

Our culture is grounded in trust, ownership, and collaboration, where open communication, shared purpose, and continuous growth define how we work. As a team, we stay agile and customer-focused, committed to delivering innovative solutions that create value for our people and clients alike. 

Commercial & Sales Support
Act as a key partner to the Commercial teams, supporting also sales operations, cybersecurity services, presales initiatives, and marketing activities. Contribute to customer engagement content, commercial follow-ups, reporting and data analysis, to support revenue growth and client satisfaction.

Mercier Consultancy MD is excited to offer a fantastic opportunity for German Speaking Customer Service Representatives in the automotive industry. Join our team and become a vital part of a passionate group dedicated to providing excellent customer support. In this role, you will assist customers with inquiries related to automotive products and services, utilizing your fluency in German to ensure they receive the best possible experience.

Key Responsibilities

• Handle customer inquiries regarding automotive products, services, and maintenance via phone, email, and chat in German.
• Provide information on vehicle specifications, service options, and warranty details.
• Assist customers with troubleshooting and issue resolution while ensuring a high level of satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to address any customer concerns effectively.
• Stay updated on automotive industry trends and product knowledge to enhance customer service.

Requirements

Mercier Consultancy MD is excited to offer a position for Dutch Speaking Customer Service Representatives in the transportation industry, specifically focusing on rail and shipping. This role is perfect for individuals who are passionate about travel and logistics and have a strong commitment to providing exceptional customer service. As a key member of our team, you will facilitate communication in Dutch, assisting customers with their transportation needs and inquiries.

Key Responsibilities

• Respond to customer inquiries about transportation services, including rail and shipping options, via phone, email, and chat in Dutch.
• Provide detailed information regarding schedules, ticketing, and shipping logistics.
• Assist customers with booking changes, cancellations, and any related issues.
• Resolve customer complaints in a professional manner, ensuring a positive experience.
• Document all customer interactions accurately and maintain records in the system.
• Collaborate with logistics and customer service teams to ensure efficient service delivery.
• Stay informed about transportation industry trends and changes to enhance customer engagement.

Requirements

Mercier Consultancy MD is excited to announce an opening for Dutch Speaking Customer Service Representatives in the renewable energy industry. This is a fantastic opportunity for individuals who are passionate about sustainability and customer engagement. In this role, you will be responsible for assisting customers with inquiries related to renewable energy products and services, all while providing exceptional support in Dutch. Your contributions will help promote a greener future and enhance customer satisfaction.

Key Responsibilities

• Manage customer inquiries regarding renewable energy solutions, installation processes, and service options via phone, email, and chat in Dutch.
• Provide clear and accurate information about renewable energy products, incentives, and policies.
• Assist customers in the application and installation processes, addressing any concerns they may have.
• Resolve customer complaints and issues with empathy and professionalism.
• Document all customer interactions and maintain detailed records in the database.
• Collaborate with technical and sales teams to ensure seamless service delivery.
• Stay up to date with industry developments to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Dutch Speaking Customer Service Representatives in the vibrant media and entertainment industry. This role is perfect for individuals who are passionate about media, technology, and customer engagement. As a representative, you will assist customers with inquiries related to media content, subscriptions, and service issues, all while providing exceptional support in Dutch.

Key Responsibilities

• Respond to customer inquiries regarding media and entertainment services, including streaming, subscriptions, and technical support via phone, email, and chat in Dutch.
• Provide accurate information about products, services, and current promotions.
• Assist customers with account management, including subscription changes and billing inquiries.
• Resolve customer complaints and technical issues in a timely manner.
• Document all customer interactions and ensure thorough follow-up for outstanding issues.
• Collaborate with marketing and technical teams to ensure an enhanced customer experience.
• Stay updated on new media content and industry trends to provide informed support.

Requirements

Our client isn’t just a marketing agency - they’re creative partners to their clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, they offer a comprehensive suite of expert services. By combining creativity with data-driven insights, they don’t just deliver campaigns - they deliver results.

Our client is a fast-growing company in the iGaming industry, dedicated to delivering top-tier player experiences through innovative marketing and customer engagement strategies. They are now looking for a Danish-speaking CRM Manager to join their team in Copenhagen and take their customer relationship management to the next level!

As a CRM Manager, you will be responsible for developing and executing CRM campaigns, ensuring top-tier customer engagement, retention, and reactivation strategies. You will work closely with cross-functional teams to create personalized, data-driven campaigns that enhance the customer journey.

🔹 Plan, implement, and optimize CRM strategies to boost player retention and engagement.

🔹 Create personalized campaigns using email, SMS, push notifications, and in-platform messaging.

🔹 Analyze customer data & behavior, using insights to drive segmentation and targeted marketing initiatives.

🔹 Collaborate with marketing, product, and data teams to ensure seamless execution of CRM initiatives.