Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Support Agent to join our team at a leading global logistics firm. This position is based in Greece and is perfect for individuals who are keen to make an impact in the logistics sector while providing exemplary customer service. As an Italian Speaking Support Agent, you will be responsible for assisting our Italian-speaking clients, ensuring their inquiries are handled efficiently and effectively.

Key Responsibilities

• Provide outstanding customer support to Italian-speaking clients through various channels including phone, email, and live chat.
• Address customer inquiries related to shipments, logistics services, and tracking details.
• Resolve issues and complaints promptly to ensure high levels of client satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system for tracking and follow-up.
• Coordinate with internal departments to ensure seamless customer experiences, addressing complex issues as needed.
• Stay informed about company policies, logistics industry trends, and service updates to provide accurate guidance to clients.

Requirements

Mercier Consultancy MD is thrilled to present an incredible opportunity for an Italian Speaking Digital Sales Agent with fully paid relocation to the stunning landscapes of Greece. We are on the lookout for enthusiastic sales professionals who are fluent in Italian and possess a knack for digital sales. This role not only allows you to leverage your sales capabilities but also offers the chance to immerse yourself in a rich cultural experience in one of Europe’s most beautiful nations.

Key Responsibilities

• Reach out to potential clients in the Italian-speaking market through various digital platforms, aiming to build and maintain robust B2B relationships.
• Identify and analyze client needs to deliver personalized digital sales presentations that effectively showcase our offerings.
• Oversee the complete sales cycle from prospecting to closing, ensuring an exceptional customer experience throughout.
• Coordinate with the marketing department to create and implement effective campaigns that attract and convert leads.
• Keep abreast of market trends and competitor actions to uncover potential sales opportunities and enhance service delivery.
• Gather client feedback and collaborate with the product team to improve our digital solutions based on user insights.
• Strive to meet and surpass sales targets while contributing positively to the team dynamic.

Requirements

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

We seek someone with a good blend of business consulting skills and a data analytics background to add to our team.

Responsibilities:

• Apply advanced Data Science and MLOps techniques to solve key business problems.
• Collaborate with client stakeholders to translate business needs into high-level analytical solution designs.
• Present insights and solutions to business leaders, demonstrating impact and value.
• Manage analytics projects and coordinate with global client and Tiger teams.
• Lead requirement discussions, and oversee planning, development, and documentation of DS/AI solutions.
• Build and maintain strong client relationships to support account growth.
• Partner with technical teams to select appropriate analytical methods and generate actionable insights.
• Communicate results to senior leadership and support the operationalization of analytics solutions.

Requirements

The Event Marketing Manager plays a pivotal role within the events marketing section, responsible for ensuring the successful execution of various marketing and PR initiatives. This role combines business marketing acumen with keen attention to detail to drive engagement and enhance brand visibility across multiple channels.

Responsibilities

Digital Campaigns:

• Manage and execute digital campaigns including paid search, display and social media ads.
  
• Ensure proper briefing and alignment with the marketing plan.
  
• Approve marketing assets and understand analytics, providing weekly performance updates.
  

Event Owner:

• Oversee the entire event marketing process, from initial planning to post-event activities.
  Ensure ongoing communication and engagement with target audiences throughout the year. 
  

Media Outreach:

• Identify and liaises with suitable media outlets for press releases, social media, email and digital marketing publication considering geographical relevance and budget constraints.
  

Marketing Strategy Development:

Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a leading logistics company based in Greece. This position is perfect for individuals who have a strong background in logistics and are dedicated to providing excellent customer service. In this role, you will engage with clients in Italian, assisting them with inquiries regarding their shipments and logistics needs.

Key Responsibilities

• Manage customer inquiries related to logistics services, including shipment tracking, scheduling, and service options via phone, email, and chat in Italian.
• Provide detailed information on shipping procedures, costs, and delivery timelines.
• Assist customers with order placement, modifications, and cancellations effectively.
• Resolve customer complaints and issues promptly while ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with operational teams to coordinate logistics solutions and improve service delivery.
• Stay updated on industry trends and company offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Danish Speaking Customer Service Representatives for an automotive company in Greece. This role is ideal for individuals who are passionate about the automotive industry and enjoy delivering outstanding service. If you are fluent in Danish and are looking for a dynamic work environment in Greece, we want to hear from you!

Key Responsibilities

• Handle customer inquiries related to automotive products, services, and repairs via phone, email, and live chat in Danish.
• Assist customers with understanding vehicle specifications, features, and maintenance schedules.
• Coordinate service appointments and resolve issues related to vehicle servicing.
• Provide timely and accurate information to customers to enhance their experience.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with technical support and service departments to ensure customer satisfaction.
• Stay updated on automotive trends and the company’s offerings to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients.

Key Responsibilities

• Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat.
• Respond to inquiries regarding products, services, and company policies with accuracy and professionalism.
• Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction.
• Document all customer interactions thoroughly in our CRM system to aid continuous improvement.
• Coordinate with different departments to enhance customer experience and address specific needs.
• Stay updated on product knowledge and industry trends to provide informed assistance.

Requirements

1. Onboarding & Off boarding Support

. Coordinate with the HR team in Cairo to prepare onboarding schedules, required documents, and system access for new hires.

. Welcome new joiners at the KSA office, conduct the on-site onboarding orientation, and ensure a smooth first-day experience.

. Prepare and manage laptop handover, collect signatures on custody forms, and record all assets in the system.

. Ensure new employees have access to policies, tools, and office resources from day one.

. Facilitate exit procedures including collecting company assets, closing access, and supporting off boarding documentation.

2. Office Operations & Experience

. Act as the primary HR and office operations contact in the KSA office.

. Maintain a positive and organized office environment, ensuring it is presentable, functional, and aligned with company standards.

. Support in managing office supplies and general office upkeep.

. Coordinate with vendors (cleaning, maintenance, deliveries, etc.) when required.

. Support travel logistics for employees when needed, in coordination with HR and Procurement.

3. Employee Relations & People Experience

. Communicate HR policies, guidelines, and updates clearly to KSA employees.

. Serve as a trusted on-ground HR representative, escalating issues as necessary.

Overview

As Union Maritime’s (UML) business continues to grow, within an increasingly complex regulatory landscape and with evolving performance expectations, we aim to strengthen our ability to effectively coordinate across multiple teams and stakeholders.

The Technical Coordination Lead will be instrumental in taking our cross-functional and departmental efficiencies to the next level, as our innovative fleet continues to grow.

Technical Coordination Lead

The Technical Coordination Lead will work closely with SeaLabs (our in-house innovation and development hub), Fleet Performance, Technical Managers and Commercial Operations. The successful candidate will play a critical role in helping SeaLabs navigate the complex and evolving landscape of international maritime regulations. This position requires a proactive individual with deep industry knowledge, exceptional communication skills, and a strategic mindset to assess the impact of regulations on our fleet and future operations.

Mercier Consultancy MD is excited to offer a unique opportunity for a Czech Speaking Solutions Consultant with the chance for relocation to Sofia, Bulgaria! We are looking for a dedicated professional who can leverage their language skills and expertise to help our clients optimize their operations through strategic solutions. In this role, you will engage directly with clients to understand their needs and provide tailored recommendations that drive their success.

Key Responsibilities

• Communicate with clients to assess their specific needs and business objectives.
• Design and propose customized solutions, effectively addressing client challenges and enhancing operations.
• Provide expert consultancy, offering insights and strategies based on industry best practices.
• Coordinate with internal teams to ensure the successful implementation and support of solutions.
• Facilitate training sessions for clients, ensuring effective utilization of our products and services.
• Stay abreast of industry trends and technologies to continually provide value-added recommendations to clients.

Requirements