Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus by RTG is hiring a Salesforce Business Consultant for one of our clients

We are seeking an experienced Salesforce Data Cloud Consultant to design, implement, and optimize Salesforce Data Cloud solutions. The ideal candidate will play a key role in helping organizations unify their data, build customer 360 profiles, and enable data-driven decision-making across marketing, sales, and service functions.

Join Mercier Consultancy MD as a Polish Speaking Travel Support Advisor in Sofia, Bulgaria, and enjoy a paid relocation! We are looking for dedicated individuals with a passion for travel and customer service. In this role, you will be the primary point of contact for our Polish-speaking clients, helping them navigate their travel needs and ensuring an exceptional customer experience.

Key Responsibilities

• Assist Polish-speaking clients with travel inquiries through various communication channels, including phone, email, and chat.
• Manage bookings, modifications, and cancellations efficiently while maintaining high accuracy.
• Provide tailored travel recommendations that align with client preferences and desires.
• Address and resolve customer complaints effectively to ensure satisfaction.
• Document and keep records of client interactions and support requests within our CRM system.
• Keep up-to-date with travel industry trends and company services to provide informed advice to clients.

Requirements

Mercier Consultancy MD is excited to offer a position for a Polish Speaking Digital Trust and Safety Specialist to work in Sofia, Bulgaria. In this key role, you will play a vital part in ensuring a secure online experience for our users by monitoring content, addressing safety concerns, and upholding community guidelines. Your expertise will help foster a culture of trust and safety within our digital platforms.

Key Responsibilities

• Continuously monitor user-generated content and online interactions to promptly identify and act upon potential violations of safety standards.
• Conduct thorough investigations into reported safety incidents, evaluating evidence and recommending appropriate resolutions based on findings.
• Collaborate with various departments to enhance and develop policies that promote user safety and trust.
• Prepare comprehensive reports on safety incidents and trends, leading to informed decisions by senior management.
• Stay current with developments in digital safety to proactively adjust protocols and improve community safety measures.
• Engage with users to educate them on safe practices and increase awareness about potential online risks.

Requirements

Mercier Consultancy MD is excited to offer a position for a Polish Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role is designed for individuals who are passionate about the gaming industry and excel in providing high-quality customer support. Your contributions will ensure that our Polish-speaking customers receive exceptional service and assistance in their gaming experience.

Key Responsibilities

• Provide back office support for Polish-speaking customers, addressing gaming-related inquiries through various communication channels.
• Collaborate with internal teams to effectively investigate and resolve customer issues.
• Document customer interactions with high accuracy and maintain comprehensive records of processes.
• Identify areas for improvement in operational procedures to enhance customer satisfaction and efficiency.
• Stay up-to-date with gaming products, industry developments, and relevant regulations to deliver knowledgeable support.
• Engage in continuous training and professional development to enhance skills and knowledge in the gaming sector.

Requirements

Join Mercier Consultancy MD as a Polish Speaking B2B Solutions Consultant in vibrant Sofia, Bulgaria! We are excited to provide an opportunity with paid relocation to talented individuals who are eager to make a difference in the B2B landscape. In this dynamic role, you will engage directly with clients to identify their needs, craft innovative solutions, and facilitate their journey toward success in the business marketplace.

Key Responsibilities

• Conduct in-depth consultations with clients to analyze their requirements and challenges.
• Design and propose custom B2B solutions aimed at optimizing client operations and driving business growth.
• Build and maintain strong relationships with clients, acting as a trusted advisor for their strategic decisions.
• Work alongside our technical team to ensure successful delivery and integration of solutions.
• Provide ongoing support and training to clients, ensuring they maximize the effectiveness of our solutions.
• Keep updated on industry trends and competitor offerings to provide valuable insights to clients.

Requirements

Join Our Team!

Are you fluent in German and looking for an incredible opportunity to work (remotely) from Greece? Mercier Consultancy MD is excited to announce a vacancy for a German Speaking Customer Representative. This role also comes with the benefit of paid relocation to Greece!

Embrace this chance to enjoy a vibrant lifestyle while providing top-notch customer service to our clients.

Your Role:

• Deliver exceptional customer support to German-speaking clients, addressing their inquiries with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Learn our client systems to provide accurate solutions and high-quality service.
• Work collaboratively with team members to ensure timely and efficient resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-oriented attitude.
• Eager to learn new tools and technologies suited for a remote work environment.
• Self-motivated, proactive, and able to thrive in a dynamic setting.
• Willingness to relocate to Greece for this fantastic opportunity!

Benefits

Join Our Team!

Are you fluent in German and looking for an exciting new opportunity that includes paid relocation to Greece? At Mercier Consultancy MD, we are thrilled to announce that we are seeking a dedicated and enthusiastic German Speaking Customer Representative.

This position offers the unique chance to work remotely while embracing the beautiful lifestyle that Greece has to offer, with paid relocation support to make your transition smooth and enjoyable.

Your Role:

• Provide exceptional customer support to German-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient in our client systems to deliver high-quality services quickly and efficiently.
• Collaborate with team members to ensure the timely resolution of customer issues.

Requirements

Join Our Team!

Are you fluent in German and looking for an amazing opportunity to work remotely in Greece? Mercier Consultancy MD is excited to offer a position for a German Speaking Customer Representative that includes paid relocation to Greece!

This role not only allows you to provide exceptional customer service but also to experience the vibrant culture and scenic beauty of Greece while working from home.

Your Role:

• Deliver outstanding customer support to German-speaking clients, handling their inquiries with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist clients effectively.
• Become proficient in our client systems to ensure prompt and high-quality service delivery.
• Work collaboratively with team members to resolve customer issues swiftly and efficiently.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a commitment to customer satisfaction.
• Eager to learn new tools and technologies conducive to remote work.
• Self-motivated, proactive, and able to thrive in a dynamic work environment.
• Willingness to relocate to Greece for this fantastic opportunity!

Benefits

Join Our Team!

Are you a fluent Dutch speaker looking for an exciting opportunity to work remotely in Greece? At Mercier Consultancy MD, we are thrilled to announce that we are seeking a dedicated and enthusiastic Dutch Speaking Customer Representative to join our team.

This position not only offers the chance to provide exceptional customer service but also includes paid relocation to Greece, giving you the opportunity to embrace a vibrant new lifestyle!

Your Role:

• Deliver outstanding customer support to Dutch-speaking clients by addressing their inquiries with professionalism and care.
• Utilize various communication channels including phone, email, and chat to assist clients effectively.
• Become proficient in our client systems to ensure high-quality service delivery.
• Work collaboratively with colleagues to guarantee prompt resolutions for customer issues.

Requirements

Join Our Team!

Are you fluent in Dutch and seeking an amazing (remote) opportunity with the added benefit of paid relocation to Greece? At Mercier Consultancy MD, we are excited to welcome a passionate and dedicated Dutch Speaking Customer Representative to our team.

This position not only allows you to work remotely but also provides you with the chance to experience Greece's vibrant culture and lifestyle, fully funded by us!

Your Role:

• Provide exceptional customer support to Dutch-speaking clients, ensuring their inquiries are handled with professionalism and warmth.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become acquainted with our client systems to deliver accurate and timely solutions.
• Collaborate with your team to ensure swift resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a keen focus on customer satisfaction.
• Eagerness to learn new tools and technologies suitable for remote work.
• Self-motivated, proactive, and capable of thriving in a dynamic work environment.
• Willingness to relocate to Greece for this fantastic opportunity!

Benefits