communication skills

Estonian Speaking Customer Service for Insurance industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Estonian Speaking Customer Service Representatives in the insurance industry. This is a fantastic role for individuals who are customer-oriented and have an interest in the insurance sector. In this position, you will provide essential support to clients regarding their insurance policies, helping them navigate inquiries and ensuring they receive the guidance they need in Estonian.


Key Responsibilities

  • Manage and respond to customer inquiries about insurance products, claims, and policies via phone, email, and chat in Estonian.
  • Assist clients in understanding their coverage options and making informed decisions.
  • Guide customers through the claims process, providing updates and facilitating communication.
  • Document all customer interactions accurately in the customer relationship management (CRM) system.
  • Work collaboratively with underwriting and claims teams to resolve customer issues efficiently.
  • Stay updated on insurance regulations and company offerings to provide accurate information.

Requirements

Job Skills

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Estonian Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for Estonian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and have a strong commitment to providing excellent customer support. As a representative, you will assist clients with their IT-related inquiries and ensure they receive outstanding service in Estonian.


Key Responsibilities

  • Manage customer inquiries related to IT products and services via phone, email, and chat in Estonian.
  • Provide support for software and hardware inquiries, troubleshooting technical issues, and guiding customers through solutions.
  • Educate customers on IT solutions, available tools, and service offerings.
  • Document all customer interactions accurately in the CRM system for future reference.
  • Work closely with technical teams to escalate and resolve complex issues efficiently.
  • Stay informed about the latest IT trends, products, and solutions to assist customers effectively.

Requirements

Job Skills

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Estonian Speaking Customer Service for Healthcare industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Estonian Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing exceptional service in a critical field. You will engage with patients and healthcare clients, assisting them with their inquiries and ensuring they have a smooth experience.


Key Responsibilities

  • Manage customer inquiries related to healthcare services, appointments, and patient information via phone, email, and chat in Estonian.
  • Provide accurate information on services, treatment options, and insurance coverage.
  • Assist patients with scheduling, rescheduling, and canceling appointments as needed.
  • Resolve any issues or complaints in a professional and empathetic manner.
  • Document all customer interactions accurately in the CRM system for compliance and reference.
  • Collaborate with healthcare teams to ensure customer needs are met and to enhance service delivery.
  • Stay updated on healthcare policies, services, and industry standards to provide relevant information to customers.

Requirements

Job Skills

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Estonian Speaking Customer Service for Finance industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an incredible opportunity for Estonian Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who are passionate about finance and customer service, and who thrive in a dynamic environment. You will assist customers with their financial inquiries, ensuring they receive outstanding service in Estonian.


Key Responsibilities

  • Manage customer inquiries related to financial products and services, including account management and transactions via phone, email, and chat in Estonian.
  • Provide accurate information on banking services, financial regulations, and product features.
  • Assist customers with account issues, including opening new accounts, troubleshooting, and resolving disputes.
  • Document all interactions meticulously in the CRM system, maintaining compliance with financial regulations.
  • Collaborate with internal teams to address customer needs and enhance service delivery.
  • Stay informed about financial trends and company offerings to provide relevant assistance to customers.

Requirements

Job Skills

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Estonian Speaking Customer Service for Education & E-Learning industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Education & E-Learning industry. This position is ideal for individuals who are passionate about education and technology, and who enjoy helping others achieve their learning goals. In this role, you will assist students and educators by providing support in Estonian, ensuring a seamless learning experience.


Key Responsibilities

  • Manage customer inquiries related to educational products, services, and e-learning platforms via phone, email, and chat in Estonian.
  • Provide information on course offerings, enrollment procedures, and learning resources.
  • Assist users with technical issues, account management, and troubleshooting within the e-learning systems.
  • Resolve customer complaints and inquiries efficiently, striving for high customer satisfaction.
  • Document all interactions accurately in the CRM system for future reference.
  • Collaborate with instructional and technical teams to enhance the customer service experience.
  • Stay informed about industry trends and updates to offer informed support to customers.

Requirements

Job Skills

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Estonian Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Estonian Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who are eager to support customers in navigating their financial needs and providing comprehensive banking solutions. As a representative, you will play a pivotal role in ensuring customer satisfaction while communicating in Estonian.


Key Responsibilities

  • Handle customer inquiries regarding banking products and services via phone, email, and chat in Estonian.
  • Assist customers with account management, transactions, and general banking operations.
  • Provide information on loans, credit cards, and investment options.
  • Resolve customer complaints in a professional and timely manner.
  • Document interactions accurately in the customer relationship management (CRM) system.
  • Collaborate with other departments to enhance customer service and address complex issues.
  • Stay up-to-date on banking regulations and product offerings to provide accurate information.

Requirements

Job Skills

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Estonian Speaking Customer Service for Automotive industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a new opportunity for Estonian Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who are passionate about automobiles and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients with their automotive inquiries and ensure they receive the highest level of service in Estonian.


Key Responsibilities

  • Manage customer inquiries related to automotive products, services, and repairs via phone, email, and live chat in Estonian.
  • Provide information on vehicle features, specifications, and pricing, as well as assist customers with their purchasing decisions.
  • Assist customers with scheduling service appointments and addressing any service-related inquiries.
  • Resolve customer complaints and issues in a timely and effective manner, ensuring satisfaction.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Collaborate with service departments to provide customers with accurate and up-to-date information.
  • Stay informed about industry trends, automotive products, and company offerings to better serve customers.

Requirements

Job Skills

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Serbian Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a new opening for Serbian Speaking Customer Service Representatives in the telecommunications industry. This is a fantastic opportunity for individuals who are passionate about customer service and possess a strong understanding of telecommunications products and services. In this role, you will provide vital support to customers, answering inquiries and resolving issues while communicating effectively in Serbian.


Key Responsibilities

  • Manage customer inquiries related to telecommunications services, plans, and technical support through phone, email, and chat in Serbian.
  • Provide clear information regarding service activations, billing inquiries, and troubleshooting steps.
  • Assist with account management tasks, including the setup of new services and changes to existing plans.
  • Resolve customer issues efficiently, ensuring high levels of satisfaction.
  • Document customer interactions accurately in our customer relationship management (CRM) system.
  • Collaborate with technical support teams to facilitate service resolutions and improvements.
  • Continuously update yourself on product knowledge and industry trends to enhance customer assistance.

Requirements

Job Skills

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Serbian Speaking Customer Service for Social Media industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their features. As a customer service representative, you will assist clients in Serbian, ensuring they receive the support they need to fully engage with their social media experiences.


Key Responsibilities

  • Provide exceptional customer support by addressing inquiries related to account management, features, and troubleshooting of social media services via phone, email, and chat in Serbian.
  • Assist users with onboarding processes, privacy settings, and content moderation issues.
  • Resolve customer complaints and concerns in a timely and efficient manner.
  • Document customer interactions accurately in the CRM system for future reference.
  • Collaborate with technical teams to address user issues and enhance the customer experience.
  • Stay informed about the latest trends in social media and company offerings to provide informed assistance.

Requirements

Job Skills

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Serbian Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a vacancy for Serbian Speaking Customer Service Representatives in the retail industry. This position is ideal for individuals who are passionate about customer service and have a strong interest in the retail sector. As a representative, you will assist customers in navigating their inquiries, providing support on products and services, and ensuring a seamless shopping experience in Serbian.


Key Responsibilities

  • Handle customer inquiries related to retail products, services, and returns through phone, email, and live chat in Serbian.
  • Provide assistance with order placement, tracking, and resolving issues to enhance customer satisfaction.
  • Educate customers about promotions, product features, and store policies.
  • Document all customer interactions accurately in the CRM system for effective follow-up.
  • Collaborate with sales teams to address customer feedback and improve service delivery.
  • Stay updated on retail trends and product offerings to provide informed recommendations to customers.

Requirements

Job Skills

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