DSI Systems Inc., an authorized AT&T Distributor partner, has an immediate career opportunity for a skilled Vendor Performance Manager (Contact Center Operations) for our Dallas-based retail sales channel support center. You will work directly with the International Call Center Director to build and oversee the daily operations of our growing, effective, impactful retail support center. To succeed in this role, you must have excellent customer service and communication skills.

As the Vendor Performance Manager, you will supervise daily operations and personnel, aiming for superb, confident, cordial, friendly, yet professional customer service, with maximum efficiency and cost-effectiveness. Additionally, you will ensure that technology is utilized to maximize the productivity of staff and ensure that they are well-effective and productive. You are an organized, reliable, and results-driven professional with a practical mind to solve problems on the spot, and the ability to see the “big picture” and make improvements.

• This is an in-office position that will report to our Richardson, Texas
• International travel, 1-2 weeks per quarter
• Full-time, Monday – Friday 9am – 5pm
• On call one weekend per month

About DSI

DSI Systems Inc., an authorized AT&T Distributor partner, has an immediate career opportunity for a skilled Contact Center Manager for our Dallas-based retail sales channel support center. You will work directly with the International Call Center Director to build and oversee the daily operations of our growing, effective, impactful retail support center. To succeed in this role, you must have excellent customer service and communication skills.

As the Contact Center Manager, you will supervise daily operations and personnel, aiming for superb, confident, cordial, friendly, yet professional customer service, with maximum efficiency and cost-effectiveness. Additionally, you will ensure that technology is utilized to maximize the productivity of staff and ensure that they are well-effective and productive. You are an organized, reliable, and results-driven professional with a practical mind to solve problems on the spot, and the ability to see the “big picture” and make improvements.

• This is an in-office position that will report to our Richardson, Texas
• International travel, 1-2 weeks per quarter
• Full-time, Monday – Friday 9am – 5pm
• On call one weekend per month

About DSI

Mercier Consultancy MD is excited to present an opening for Slovak Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who have a strong interest in finance and banking services and are committed to delivering excellent customer service. As a customer service representative, you will engage with clients in Slovak, assisting them with their banking needs and inquiries.

Key Responsibilities

• Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Slovak.
• Provide detailed information about account options, loan products, and investment services.
• Assist customers with transactions, fund transfers, and resolving account issues efficiently.
• Document all customer interactions accurately in the CRM system to ensure compliance and reference.
• Work collaboratively with other departments to enhance service delivery and address customer needs.
• Stay informed about banking regulations, products, and promotions to provide accurate advice.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for an experienced German Speaking B2B Sales Agent in Athens, offering a competitive salary of 2000 Euro per month. We are looking for dynamic individuals who possess a strong sales background and fluency in the German language. In this role, you will leverage your experience to effectively drive sales and foster relationships with our valued business clients.

Key Responsibilities

• Develop and implement effective sales strategies to attract and retain B2B clients in the German-speaking market.
• Engage potential clients through cold calls, emails, and networking efforts to generate new business leads.
• Deliver compelling product presentations to clients, showcasing the benefits and solutions our services offer.
• Utilize your expertise to navigate the sales process, from initial contact to contract negotiation and closure.
• Maintain and strengthen relationships with existing clients to ensure customer satisfaction and repeat business.
• Work closely with internal teams, providing insights and feedback to enhance our offerings based on client needs.
• Achieve and surpass sales targets while actively contributing to team goals.

Requirements

Mercier Consultancy MD is seeking a Danish Speaking Content Moderator to become a vital part of our team in Athens, Greece! This exciting position includes a fully paid relocation package, offering you the chance to experience life in one of Europe’s most historic cities while contributing to a positive online environment. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content in Danish, ensuring it adheres to our community standards.

Key Responsibilities

• Moderate and evaluate user-generated content in Danish to ensure compliance with established community guidelines.
• Accurately classify content based on specified moderation policies.
• Identify and report inappropriate content or violations to the relevant teams.
• Provide insights into content trends and user interactions to help improve moderation strategies.
• Collaborate with other team members to enhance moderation processes and practices.
• Stay informed about company policies related to content moderation and community engagement.

Requirements

Company Overview
At AHOY, we are at the forefront of technology, innovating solutions through a unique blend of creativity and cutting-edge technology. Our mission is to empower businesses with state-of-the-art solutions, and we pride ourselves on maintaining a collaborative and innovative work environment. We are currently seeking a Full Stack Developer specializing in AWS Serverless Functions and Autonomous Operations (or AI-D) to join our dynamic team.

Job Overview
As a Full Stack Developer at AHOY, you will be instrumental in developing and implementing serverless applications that leverage AWS technologies. Your expertise in both front-end and back-end development will enable you to design robust solutions that enhance our product offerings. You will work closely with our engineering, data science, and product teams to build scalable and efficient systems that support automated operations and AI-driven functionalities.

Requirements

Key Responsibilities:

Join Excelya, where Audacity, Care, and Energy define who we are and how we work.

We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to join our dynamic and ambitious Pharmacovigilance and Safety team. Rooted in a long-standing tradition of excellence in pharmacovigilance, our department continues to evolve rapidly, offering a vivid, forward-thinking work environment that embraces innovation and growth

Mains Responsibilities :

The position involves performing as Local Contact Person responsible for Pharmacovigilance for Belgium and the Netherlands and participating in local/global projects within the Pharmacovigilance (PV) and Safety department.

Work in several aspects of pharmacovigilance shall be expected, such as

·       Performs local literature search/review or quality control on results, maintain local journal/conference lists

·       handles case reports, complaints, queries (from collection to reporting to Client/Authorities)

·       Prepares/reviews aggregate reports (e.g. PSURs/PBRERs)

·       Prepares Risk Management Plans

·       Assists in handling/monitoring additional risk minimisation activities

·       Maintenance of the PV System

·       Participate in/conduct trainings

·       Participate in audits/inspections

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and enjoy providing excellent customer support. You will engage with clients in Polish, assisting them with their inquiries and ensuring a satisfying experience in a dynamic environment.

Key Responsibilities

• Provide top-notch customer service by handling inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in Polish.
• Assist customers with account management, including subscription adjustments and technical troubleshooting.
• Inform clients about new releases, features, and promotional offers within the media and entertainment sector.
• Effectively resolve customer complaints and issues, striving for high levels of satisfaction.
• Document all customer interactions accurately for future reference and follow-up.
• Work collaboratively with internal teams to improve service delivery and address customer needs.
• Stay informed on industry trends and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Nordic Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing top-notch customer support. As a representative, you will engage with clients in Nordic languages, assisting them with their telecommunications inquiries and ensuring they receive a seamless experience.

Key Responsibilities

• Manage customer inquiries regarding telecommunications services, including account management, billing, and troubleshooting via phone, email, and chat in Nordic languages.
• Assist customers with service plans, device activations, and technical support.
• Provide clear and accurate information about products, promotions, and available services.
• Effectively resolve customer complaints and technical issues, ensuring high levels of satisfaction.
• Document all customer interactions in the CRM system accurately for future reference.
• Work collaboratively with internal teams to improve customer service delivery and support.
• Stay informed about new technologies, products, and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Nordic Speaking Customer Service Representatives in the Healthcare industry. This role is tailored for individuals who are passionate about helping others and take pride in providing excellent customer service. As a representative in this role, you will assist clients with their healthcare inquiries, ensuring they receive the support and information they need in their native Nordic language.

Key Responsibilities

• Respond to customer inquiries regarding healthcare services, benefits, and coverage options via phone, email, and live chat in Nordic languages.
• Provide accurate information about healthcare policies, procedures, and eligibility requirements.
• Assist customers with claims processing, service scheduling, and account inquiries.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Keep accurate records of customer interactions and document details in the CRM system.
• Work collaboratively with healthcare professionals and internal teams to resolve customer issues.
• Stay informed about healthcare regulations, services, and available resources to assist customers effectively.

Requirements