Mercier Consultancy MD is delighted to present a fantastic opportunity for French Speaking Customer Service Representatives in the Retail industry. This role is perfect for individuals who are enthusiastic about providing excellent customer service and have a passion for retail. As a key member of our team, you will assist customers in navigating their shopping experience, answering inquiries, and resolving issues all while communicating in French.

Key Responsibilities

• Handle customer inquiries regarding products, services, and store policies via phone, email, and chat in French.
• Assist customers with order placement, returns, exchanges, and account management.
• Provide product recommendations and information to enhance the customer shopping experience.
• Resolve customer complaints and issues promptly and professionally.
• Document interactions accurately in the customer relationship management (CRM) system.
• Collaborate with store teams to ensure customer satisfaction and efficient service delivery.
• Stay updated on promotions, new products, and retail trends to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives in the Renewable Energy industry. This role is ideal for individuals who are passionate about sustainability and dedicated to providing top-notch customer support. As a representative, you will engage with customers in French, assisting them with inquiries related to renewable energy solutions and ensuring a positive customer experience.

Key Responsibilities

• Manage customer inquiries regarding renewable energy products, services, and initiatives via phone, email, and chat in French.
• Educate customers on energy efficiency programs, the benefits of renewable energy, and available options.
• Assist customers with account management, service requests, and troubleshooting.
• Document all customer interactions accurately in the CRM system, ensuring compliance with industry regulations.
• Collaborate with technical teams to resolve issues and enhance the overall customer experience.
• Stay updated on industry trends and developments to provide accurate information to customers.

Requirements

Mercier Consultancy MD is delighted to offer an opportunity for French Speaking Customer Service Representatives in the finance industry. This role is ideal for individuals who are passionate about customer service and have an understanding of financial products and services. As a part of our customer service team, you will provide vital assistance to clients while ensuring they receive top-notch service in French.

Key Responsibilities

• Respond to customer inquiries regarding banking services, financial products, and account management via phone, email, and live chat in French.
• Assist customers with account openings, transactions, and troubleshooting any issues they encounter.
• Provide detailed information on loan options, credit accounts, and investment products.
• Work efficiently to resolve customer complaints and enhance their overall experience.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with financial advisors and other departments to ensure seamless service delivery.
• Stay informed on industry trends, compliance regulations, and company offerings to best assist customers.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for French Speaking Customer Service Representatives in the Education & E-Learning industry. This is a fantastic opportunity for individuals passionate about supporting learners and educators while delivering top-notch customer service. In this role, you will assist students, parents, and educational institutions in navigating their e-learning platforms and services, all while communicating fluently in French.

Key Responsibilities

• Manage customer inquiries related to e-learning services, course registration, and technical support via phone, email, and live chat in French.
• Provide guidance on navigating the e-learning platform, including troubleshooting and account management.
• Assist customers with course-related questions, materials, and assessments.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with educational teams to enhance user experience and address academic inquiries.
• Stay informed about updates in the education sector and e-learning trends to offer valuable insights to customers.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for French Speaking Customer Service Representatives in the banking industry. This role is tailored for individuals who have a passion for finance and exceptional customer service skills. As a representative, you will support clients with their banking inquiries, providing them with comprehensive assistance in French to ensure a smooth and efficient banking experience.

Key Responsibilities

• Manage incoming customer inquiries regarding banking products, services, and account management via phone, email, and chat in French.
• Assist customers with transaction inquiries, account statements, and digital banking services.
• Provide detailed information on banking options, fees, and promotional offers.
• Resolve customer complaints and issues in a prompt and professional manner.
• Document customer interactions accurately in the CRM system, ensuring compliance with banking regulations.
• Collaborate with various departments to enhance customer service delivery and address client concerns.
• Stay informed about industry changes and banking products to enhance customer interactions.

Requirements

At Motia, we’re not just about Fuel Cards we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job.

With over 250 employees across five offices, we support over 50,000 customers nationwide. Whether you’re passionate about sales, technology, customer service, or management, you’ll find opportunities here that will challenge, inspire, and reward you.

As a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers. Maximising customer loyalty and profitability. You will work with our customers to match their needs with our wide range of fleet products and services, primarily our exciting new Electric Vehicle (EV) products and solutions.

Please note this position is based at our Lawnswood office in North Leeds (LS16 6QY).

Duties and Responsibilities

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are enthusiastic about social media and enjoy engaging with users to provide support and assistance. As a customer service representative, you will help users navigate their inquiries, enhance their experiences, and resolve any issues related to our social media platforms.

Key Responsibilities

• Respond to user inquiries related to social media features, account management, and general platform usage via phone, email, and chat in Spanish.
• Provide guidance on best practices for content creation and community engagement.
• Assist users in troubleshooting issues with their accounts and reporting concerns.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with the social media and technical teams to ensure timely resolutions.
• Stay informed about updates and changes to social media policies and features to inform users effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Spanish Speaking Customer Service Representatives in the Renewable Energy industry. If you are passionate about sustainability and have a strong commitment to customer support, this role is perfect for you. You will be responsible for assisting customers with their inquiries related to renewable energy solutions, ensuring they receive the information and support they need in Spanish.

Key Responsibilities

• Respond to customer inquiries regarding renewable energy products and services via phone, email, and chat in Spanish.
• Provide information on installation processes, energy efficiency, and product specifications.
• Assist customers with account management, billing inquiries, and service changes.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Maintain accurate records of customer interactions in the customer relationship management (CRM) system.
• Collaborate with sales and technical teams to enhance customer experience and service delivery.
• Stay updated on industry regulations and advancements in renewable energy to provide accurate information.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Spanish Speaking Customer Service Representatives in the Media & Entertainment industry. If you have a passion for media, entertainment, and delivering exceptional service, we want to hear from you! In this role, you will assist customers in navigating their inquiries, providing support related to content, subscriptions, and services, all while communicating effectively in Spanish.

Key Responsibilities

• Handle customer inquiries regarding media content, subscription services, and technical support via phone, email, and live chat in Spanish.
• Provide assistance with account management, billing questions, and service activation.
• Resolve customer issues and complaints promptly, ensuring a positive experience.
• Document all customer interactions accurately in our CRM system for follow-up and reporting.
• Collaborate with different departments to ensure seamless service delivery to customers.
• Stay up-to-date with the latest trends in media and entertainment to provide informed support.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Spanish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This position is ideal for individuals who have a strong background in customer service and a keen interest in logistics. In this role, you will provide support to our clients by addressing their inquiries and ensuring smooth operations within the supply chain.

Key Responsibilities

• Manage customer inquiries regarding logistics services, shipping processes, and supply chain solutions via phone, email, and chat in Spanish.
• Provide accurate information about shipping rates, timelines, and delivery options.
• Assist customers with account management, including service updates and troubleshooting inquiries.
• Document customer interactions accurately, ensuring thorough record-keeping.
• Collaborate with internal teams to resolve logistical issues and improve service delivery.
• Stay informed about industry trends and company offerings to provide up-to-date information to customers.

Requirements