How about building a career in financial services — while enjoying the perfect balance of vibrant city life and relaxed Dutch charm, with scenic canals, a thriving international community, and everything easily accessible by bike?

Our client is looking to expand their team of digital marketing specialists with a Partner Manager. In this fast-growing environment, external partnerships play a key role, and their importance continues to increase as the company expands into various European markets. That’s why they are looking for someone who enjoys building and maintaining relationships, has a strong instinct for identifying the right stakeholders, and is proactive in developing new connections. If this sounds like you, this company could be the perfect next step in your career.

Your responsibilities

• Manage and develop existing and new partnerships
• Structure, negotiate, and oversee partner agreements
• Develop and execute the partner strategy using high-quality analysis
• Ensure strong connections across all relevant market players—no key stakeholder goes unnoticed
• Act as the main point of contact for all external relationships

Requirements

How about building a career in financial services — on a Mediterranean island where your lunch break can include sunshine, sea views, and colleagues from all over the world?

Our client is looking to expand their team of digital marketing specialists with a Partner Manager. In this fast-growing environment, external partnerships play a key role, and their importance continues to increase as the company expands into various European markets. That’s why they are looking for someone who enjoys building and maintaining relationships, has a strong instinct for identifying the right stakeholders, and is proactive in developing new connections. If this sounds like you, this company could be the perfect next step in your career.

Your responsibilities

• Manage and develop existing and new partnerships
• Structure, negotiate, and oversee partner agreements
• Develop and execute the partner strategy using high-quality analysis
• Ensure strong connections across all relevant market players—no key stakeholder goes unnoticed
• Act as the main point of contact for all external relationships

Requirements

Mercier Consultancy MD is excited to recruit a Danish FinTech Customer Support Analyst for a dynamic role based in Sofia, with fully paid relocation. This position offers a fantastic opportunity to work within the rapidly evolving financial technology sector, providing exceptional support to Danish-speaking customers. If you are passionate about FinTech, customer service, and ready to relocate, we invite you to join our team.

Key Responsibilities

• Deliver high-quality customer support to Danish-speaking clients through phone, email, and chat channels.
• Handle inquiries related to FinTech products and services with professionalism and accuracy.
• Analyze customer issues, troubleshoot effectively, and provide timely resolutions.
• Maintain accurate records of customer interactions within CRM systems for reporting and quality assurance.
• Collaborate closely with technical and product teams to escalate and resolve complex issues.
• Stay informed on industry trends and FinTech developments to provide knowledgeable support.

Requirements

Who we are;

Octopus by RTG is enabling a key partner organization to grow their tech teams while focusing on AI. We are currently looking for the right pioneers to join the team!

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus is specialized in rapidly assembling remote & onsite global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.

Role Overview

We are seeking a highly skilled and strategic Service Designer to join our Experience Design team and lead the creation of human-centered services that seamlessly bridge digital and physical touchpoints. This role requires strong systems thinking, deep user empathy, and the ability to translate complex business challenges into coherent, scalable, and valuable service experiences.

Mercier Consultancy MD is excited to present an excellent opportunity for German Speaking Customer Service Representatives for an Online Bank, with the opportunity to work in Greece. This role is designed for individuals who are enthusiastic about banking services and committed to delivering exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries related to online banking products and services.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account management, and transactions via phone, email, and chat in German.
• Provide clear and accurate information about banking products, fees, and remote banking options.
• Assist customers with troubleshooting technical issues related to the online banking platform.
• Resolve customer complaints and queries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Work closely with banking staff and departments to enhance service delivery and customer experience.
• Stay informed about financial regulations and updates in the banking industry to provide relevant advice.

Requirements

Mercier Consultancy MD is excited to offer a position for a German Speaking Customer Care Specialist focusing on Digital Payments! This role provides a wonderful opportunity to support German-speaking customers in the fast-evolving sector of digital finance, all while enjoying the beautiful backdrop of Greece. If you are passionate about customer service and the digital payment landscape, we invite you to join our dynamic team!

Key Responsibilities

• Deliver high-quality customer support in German through various channels, including phone, email, and live chat for digital payment inquiries.
• Assist customers with transaction issues, account inquiries, and troubleshooting related to digital payment services.
• Collaborate with cross-functional teams to resolve complex issues effectively and ensure an excellent customer experience.
• Document customer interactions and maintain accurate records in our CRM system.
• Analyze customer feedback to identify trends and propose actionable improvements in service delivery.
• Stay informed about industry trends, payment technologies, and company policies to provide the best assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Danish Speaking Customer Service Representatives at a dynamic FinTech Company, with the chance to work in beautiful Greece. This role is ideal for individuals passionate about both finance and technology, dedicated to providing excellent support to customers. As a representative, you will assist clients in Danish, addressing their inquiries and ensuring a smooth customer experience.

Key Responsibilities

• Handle customer inquiries related to financial products, services, and account management via phone, email, and chat in Danish.
• Provide detailed information on FinTech solutions, fees, and features to help customers navigate their options.
• Assist customers with troubleshooting issues related to online banking and financial transactions.
• Resolve customer queries and complaints promptly, maintaining a high level of satisfaction.
• Document all customer interactions and feedback in the CRM system for accurate tracking.
• Collaborate with internal teams to improve customer service delivery and address client needs efficiently.
• Stay informed about FinTech trends and regulations to provide up-to-date information to customers.

Requirements

Mercier Consultancy MD is excited to present an amazing opportunity for Dutch Speaking Customer Service Representatives at a prestigious FinTech Company, based in the beautiful surroundings of Greece. This role is ideal for individuals who are passionate about financial technology and dedicated to providing exceptional customer support. As a representative, you will assist clients in Dutch, addressing their inquiries and ensuring a seamless experience with the company's services.

Key Responsibilities

• Handle customer inquiries related to FinTech services, account management, and financial transactions via phone, email, and chat in Dutch.
• Provide accurate information about financial products, pricing, and features available to customers.
• Assist customers with technical issues related to the FinTech platform and ensure effective resolutions.
• Resolve customer complaints efficiently, ensuring high levels of satisfaction and loyalty.
• Document all customer interactions in the CRM system for accurate record-keeping and follow-up.
• Work collaboratively with the finance and technical teams to improve service delivery.
• Stay informed about industry trends and regulatory changes to ensure compliance and provide relevant advice.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for German Speaking Customer Service Representatives in the Subscription-Based Services sector, with the opportunity to work in picturesque Greece. This role is designed for individuals who are enthusiastic about providing exceptional customer support to clients using subscription models. As a representative, you will assist customers in German, helping them navigate their subscription services and addressing various inquiries.

Key Responsibilities

• Handle customer inquiries regarding subscription plans, billing, and account management via phone, email, and chat in German.
• Provide detailed information about service features, pricing, and benefits associated with different subscription tiers.
• Assist customers with subscription modifications, renewals, and cancellations as needed.
• Resolve customer complaints efficiently, ensuring high levels of satisfaction and retention.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with other departments to improve service delivery and address customer needs.
• Stay informed about market trends and subscription service updates to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for German Speaking Customer Service Representatives for an Online Bank, with the opportunity to work in Greece. This role is designed for individuals who are enthusiastic about banking services and committed to delivering exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries related to online banking products and services.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account management, and transactions via phone, email, and chat in German.
• Provide clear and accurate information about banking products, fees, and remote banking options.
• Assist customers with troubleshooting technical issues related to the online banking platform.
• Resolve customer complaints and queries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Work closely with banking staff and departments to enhance service delivery and customer experience.
• Stay informed about financial regulations and updates in the banking industry to provide relevant advice.

Requirements