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Portuguese Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are enthusiastic about media services and enjoy helping customers navigate their options. As a representative, you will assist clients with their inquiries and ensure they receive the best experience possible in a vibrant and fast-paced environment.


Key Responsibilities

  • Provide exceptional customer service by handling inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in Portuguese.
  • Assist customers with account management, including adjustments to subscriptions and troubleshooting service issues.
  • Offer information about new releases, features, and promotions within the media and entertainment sector.
  • Resolve customer complaints efficiently and strive to ensure satisfaction.
  • Document customer interactions accurately for future reference and follow-up.
  • Collaborate with internal teams to enhance service delivery and address customer needs.
  • Stay up-to-date on industry trends and company offerings to provide current information to customers.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Manufacturing industry

posted by: spj_bot

Mercier Consultancy MD is delighted to announce a vacancy for Portuguese Speaking Customer Service Representatives in the manufacturing industry. This position is perfect for individuals who are proactive, detail-oriented, and passionate about providing exceptional customer service. In this role, you will assist clients and stakeholders in navigating their inquiries related to manufacturing processes and products while communicating effectively in Portuguese.


Key Responsibilities

  • Handle customer inquiries regarding manufacturing products, services, and orders through phone, email, and chat in Portuguese.
  • Provide detailed information about product specifications, availability, and pricing.
  • Assist customers with order management, including tracking and delivery inquiries.
  • Resolve customer complaints and issues efficiently while ensuring a positive experience.
  • Accurately document customer interactions and maintain up-to-date records in the CRM system.
  • Collaborate with production and logistics teams to convey customer feedback and enhance service delivery.
  • Stay informed on manufacturing industry trends and company offerings to provide relevant insights to customers.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Logistics & Supply Chain industry

posted by: spj_bot

Mercier Consultancy MD is excited to present a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for those who have a passion for logistics and are dedicated to providing exceptional support to customers. As part of our dynamic team, you will assist clients in understanding their logistics needs and ensuring they receive the assistance necessary to navigate their shipping and supply chain inquiries in Portuguese.


Key Responsibilities

  • Manage customer inquiries related to logistics services, shipment tracking, and supply chain management through phone, email, and live chat in Portuguese.
  • Provide clear and accurate information regarding shipping rates, timelines, and customs regulations.
  • Assist customers in resolving issues related to logistics and facilitate timely solutions.
  • Document customer interactions accurately and maintain records in the CRM system.
  • Work collaboratively with internal teams to ensure effective communication and problem resolution.
  • Stay updated on industry trends to offer informed advice and support to customers.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Insurance industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the insurance industry. This role offers a fantastic opportunity for individuals who are passionate about customer service and want to make a difference in people's lives by assisting them with their insurance needs. You will communicate with clients in Portuguese, helping them navigate their inquiries and ensuring a smooth and supportive experience.


Key Responsibilities

  • Respond to customer inquiries related to insurance policies, claims, and coverage options via phone, email, and live chat in Portuguese.
  • Provide accurate and clear information regarding products, including details about benefits and exclusions.
  • Assist customers with the claims process, providing guidance and resolution for any issues.
  • Document all customer interactions and maintain up-to-date records in our CRM system.
  • Collaborate with claims processors and underwriting teams to enhance customer service quality.
  • Stay informed about industry trends, policy changes, and insurance regulations.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who have a passion for technology and enjoy helping customers navigate IT solutions. As a customer service representative, you will engage with clients in Portuguese, providing assistance and support related to various IT products and services.


Key Responsibilities

  • Respond to customer inquiries regarding IT products, software solutions, and technical support via phone, email, and chat in Portuguese.
  • Troubleshoot technical issues and provide guidance on product usage and features.
  • Assist customers with product installations, configurations, and updates.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Collaborate with technical teams to resolve complex customer issues efficiently.
  • Stay updated on the latest technology trends and product offerings to provide informed support.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Hospitality & Tourism industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and customer experience. You will be responsible for assisting clients with inquiries related to travel accommodations, bookings, and tourism services, all while providing exceptional service in Portuguese.


Key Responsibilities

  • Handle customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in Portuguese.
  • Provide information on available services, promotions, and travel guidelines.
  • Assist customers with reservation changes, cancellations, and special requests.
  • Resolve issues and complaints in a timely and courteous manner, ensuring customer satisfaction.
  • Document all interactions accurately in the CRM system for future reference.
  • Collaborate with hotel and tourism partners to ensure seamless customer experiences.
  • Stay updated on travel trends, destinations, and company offerings to provide relevant information to customers.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Healthcare industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the healthcare industry. We are looking for dedicated individuals who are passionate about helping others and providing support to patients and healthcare professionals. In this role, you will assist with inquiries related to healthcare services and ensure that clients receive the highest quality of care through effective communication in Portuguese.


Key Responsibilities

  • Respond to customer inquiries concerning healthcare services, insurance, and patient care via phone, email, and chat in Portuguese.
  • Provide support for appointment scheduling, treatment information, and healthcare guidance.
  • Resolve customer concerns with empathy and efficiency, ensuring a positive experience.
  • Accurately document each customer interaction in the CRM system for future reference.
  • Collaborate with healthcare providers and administrative staff to enhance service delivery.
  • Stay updated on healthcare protocols and policy changes to provide accurate information.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Government & Public Sector industry

posted by: spj_bot

Mercier Consultancy MD is delighted to present an opportunity for Portuguese Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are enthusiastic about public service and want to help citizens navigate their government-related inquiries. You will engage directly with the public, providing essential support and information in Portuguese while ensuring a high standard of service.


Key Responsibilities

  • Respond to inquiries from the public regarding government services, policies, and programs via phone, email, and chat in Portuguese.
  • Provide accurate information and guidance to citizens in a professional and approachable manner.
  • Assist in resolving issues related to public services and facilitate necessary follow-ups.
  • Document all customer interactions and maintain accurate records.
  • Collaborate with various government departments to effectively address inquiries.
  • Stay informed about changes in government policies and services to provide up-to-date information.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Food & Beverage industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a vacancy for Portuguese Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for individuals who thrive on providing exceptional service and are passionate about food and beverage products. As a customer service representative, you will engage with customers in Portuguese, assisting them with inquiries, orders, and any concerns they may have while ensuring a positive experience.


Key Responsibilities

  • Handle customer inquiries regarding food and beverage products, services, and orders via phone, email, and chat in Portuguese.
  • Provide accurate information on menu options, promotional offers, and nutritional details.
  • Assist customers with order placement, modifications, and complaints effectively.
  • Document customer interactions to maintain accurate records and track issues.
  • Collaborate with culinary and logistics teams to ensure timely service and resolution of customer issues.
  • Stay informed about industry trends and product knowledge to better serve customers.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Energy (Oil & Gas) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer a unique opportunity for Portuguese Speaking Customer Service Representatives in the Energy sector, focusing on the Oil & Gas industry. This position is perfect for individuals who are enthusiastic about delivering top-notch customer support and are eager to assist clients with their energy needs. In this role, you will communicate with customers in Portuguese, providing them with essential information and assistance related to oil and gas services.


Key Responsibilities

  • Manage customer inquiries regarding oil and gas products and services via phone, email, and chat in Portuguese.
  • Provide accurate and timely information on pricing, availability, and service options.
  • Assist customers with account management and handling service-related issues.
  • Document all customer interactions efficiently and maintain accurate records in the CRM system.
  • Collaborate with technical teams to resolve customer concerns effectively.
  • Stay up-to-date on industry regulations and company offerings to provide informed support.

Requirements

Job Skills

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