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Senior Director Systems Operations

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DSI Systems Inc., an authorized AT&T partner and leading provider of sales enablement solutions, is seeking a Senior Director, Systems Operations to lead the strategy, governance, and optimization of the enterprise platforms that power our sales, customer support, and field organizations. This executive-level role is responsible for the performance, scalability, security, and innovation of mission-critical systems, including contact center technologies, CRM and support platforms, and AI-driven enablement tools.

Reporting to the Senior Vice President of National Sales, the Senior Director will define and execute a long-term systems strategy aligned with business growth objectives. This leader will drive cross-functional collaboration, oversee enterprise integrations, strengthen vendor partnerships, and build a high-performing Systems Operations team to ensure technology capabilities continuously advance operational excellence and customer experience.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Job Skills

system architecture leadership customer experience reliability customer support single sign on information system sales service level agreement cross functional integration ul plan negotiate director systems sale management uptime data integrity continuous improvement cross functional collaboration logistics operational enhance performance enterprise systems operational excellence service level sale enablement enterprise platforms long term systems operations technology management life insurance support operations analytics operations manage vendors innovation communication skills interoperability critical systems training functions adoption system implementation mobility broadband strategy negotiate scalability performance optimization support systems operational efficiency enterprise integration sale operation communication training scale advanced certifications CRM proprietary software manage execute
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General Manager East Africa

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Join ALUMIL, a leading manufacturer of advanced aluminum extrusion and architectural systems in Europe, as we search for a dynamic General Manager to spearhead our operations in Kenya. This role offers an exciting opportunity to drive sustainable growth and enhance our market leadership in the region.

Alumil Kenya is at the forefront of regional development, providing exceptional aluminum architectural solutions that elevate the landscape of East Africa.

The Role

As the General Manager, you will be responsible for the overall performance and operation of our company, ensuring that we continue to lead in the aluminum industry. The role requires a strategic leader capable of scaling business operations, expanding market share, and ensuring operational excellence while aligning with Group standards. Your focus will be on achieving financial targets, enhancing customer satisfaction, and steering the company towards its long-term objectives.

Your Impact

Leading a diverse team, you will implement innovative strategies that align with our corporate vision and promote continuous improvement. The ideal candidate will bring a results-oriented mindset and a proven track record of managing complex operations and driving profitability.

Key Responsibilities:

Job Skills

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Manager, Process Optimization

posted by: spj_bot

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. 

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. 

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

Reporting to the Director of Process Management & Optimization, the Manager, Process Optimization is the "guardian" of our most critical workflows. You love solving problems, hunting for inefficiencies, and ensuring that our customer promises are kept every single time.

In this role, you will have direct ownership of the lending journey. You will be responsible for ensuring our processes are not only efficient and scalable but also rigorously controlled. You’ll be part of a team responsible for ensuring Financeit’s continued ability to scale without adding unnecessary friction or risk.

What you’ll do:

Job Skills

map performance management numbers leadership customer experience presented risk management point of sale lean six sigma phone interview process improvement sales regulatory requirement agile business process people management scalable process management mitigation funnel development programs management visual sql dashboards continuous improvement adoptable financing investigator tableau operational excellence management tools process optimization root causes performance based virtual event best practices dips business continuity collaboration standard operating procedure workflows operations massage empathy read financial institution design test purchase adding resilient BPM dashboard collaborative product engineering risk assessments scale business process management internal standards customer journey root cause analysis manager process plans b manage track
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Platform Manager - Zendesk

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DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a Platform Manager – Zendesk to lead the ownership, optimization, and strategic evolution of our Zendesk environment. This role is responsible for ensuring operational excellence across Sales, Customer Support, and Operations by delivering scalable workflows, reliable system performance, and actionable reporting insights.

Reporting to the Senior Director of Systems Operations, the Platform Manager serves as the subject matter expert for Zendesk—overseeing configuration, governance, integrations, and continuous improvement initiatives. This individual partners cross-functionally to translate business needs into efficient, data-driven solutions that enhance agent productivity, strengthen customer experience standards, and support continued growth at DSI.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Job Skills

telephony system configuration customer experience customer support sales ul scalable manage plan managing integrations business requirement management sale management user role dashboards governance performance reporting continuous improvement logistics translate operational experience design analytical skill manager subject matter enterprise systems operational excellence data ingestion enterprise environment life insurance systems operations collaborate reliable workflows operations knowledge base system system performance knowledge base business intelligence operations sales middleware mobility broadband reporting integrity operational reporting API verbal communication skill systems management zendesk logic automations operational efficiency sale operation coordinate CRM proprietary software integrations
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Platform Manager - Cresta

posted by: spj_bot

DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a Platform Manager – Cresta to lead the administration, optimization, and strategic evolution of our Cresta AI platform. This role is responsible for maximizing the platform’s impact across Sales and Support by enhancing agent performance, improving operational efficiency, and strengthening the overall customer experience.

Reporting to the Senior Director of Systems Operations, the Platform Manager serves as the subject matter expert for Cresta—overseeing configuration, integrations, analytics, and platform governance. This individual partners cross-functionally with Sales, Operations, Quality, and Training teams to translate business needs into scalable AI-driven solutions, ensuring consistent adoption, measurable performance improvement, and long-term platform value.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Job Skills

telephony performance improvement leadership customer experience refine ul customer service sales scalable manage plan managing integrations business requirement performance improving sale management dashboards governance troubleshooting reporting tools continuous improvement cross functional collaboration logistics translate operational manager measurable performance subject matter best practice center operations operational excellence sale enablement long term life insurance systems operations support operations analytics workflows stakeholder management coaching effectiveness adoption operations sales mobility broadband verbal communication skill real time quality assurance manage escalations operational efficiency sale operation data mapping coordinate CRM proprietary software integrations
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Vice President of Signage

posted by: spj_bot

Vice President of Signage

Location: Owings Mills, Maryland

Experience level: Mid-senior | Full-time

Our firm has been retained to identify a strategic and results-oriented Vice President of Signage for our client, a premier leader in the marketing and advertising fabrication industry. This executive leadership role is responsible for the strategic and operational success of the entire Signage Division, overseeing everything from design and fabrication to production, installation, and complex project management.

The Vice President will drive profitability and operational excellence by leading a multidisciplinary team of directors and managers. Our client is looking for a leader who can foster a culture of accountability and innovation, ensuring that the division remains at the forefront of signage technology and customer satisfaction.

Key Responsibilities:

Job Skills

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Procurement Manager

posted by: spj_bot

Antipollution, a member of Vasileiadis Group of Companies (V Group), is a leading provider of environmental and waste management solutions across the Eastern Mediterranean, Egypt, and the Balkans. Operating in six main business pillars, including Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology, we are committed to sustainability, innovation, and operational excellence.  

As part of our growing operations, we are looking for a highly motivated Procurement Manager to join our team in Athens. This role is responsible for overseeing procurement operations, supplier management, and strategic sourcing initiatives to ensure cost-effective, sustainable, and regulatory-compliant procurement of goods and services. 

Role Overview:  

The Procurement Manager is responsible for overseeing procurement operations, supplier management, sourcing initiatives to ensure cost-effective, sustainable, and regulatory-compliant procurement of goods and services. This role requires an in-depth understanding of waste management and maritime industries. Proven knowledge of procurement best practices and supplier negotiation expertise is also required, together with the ability to drive supply chain efficiencies while adhering to environmental and industry standards. 

 

Job Skills

streamline business administration risk assessments regulatory requirement service level agreement environmental law relationship management supplier relationship management sustainability emerge technology negotiation key performance indicator service level finance sourcing supplier management best practices industry standards operations supply chain professional development friendly problem solving procurement software ERP supplier performance renewable energy environmental science negotiate decision making manage strategic procurement reduction decision make mitigation sustainable procurement operational procurement manager supply chain risk management manage procurement strategic sourcing cross functional teams negotiation contract budgets contract management regulatory compliance contract negotiation leadership reliability automation risk management sustainable waste management decontamination logistics operational excellence team management medical insurance environmental compliance advised performance based workflows operations management innovation supply chain management alternative fuel innovative contingency plan emergency response english emergency services supervising operating mechanical engineering cost control arabic compliance requirement budgeting market trend cross functional collaboration analytical remuneration supplier relationship procurement analytics system integration plans audits
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Retail Support Specialist

posted by: spj_bot

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

 

Key Responsibilities:

 Customer Support

Job Skills

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Clinical Operations Lead (USA)

posted by: spj_bot

About the Job

At Excelya, we are committed to fostering an environment defined by Audacity, Care, and Energy. As a Clinical Operations Lead (USA), you will play a vital role in enhancing our clinical research strategies and ensuring operational excellence across our studies in the vibrant U.S. market.

This position offers a unique opportunity to lead a dedicated team while collaborating with various stakeholders to uphold the highest standards of quality in clinical operations. You will be instrumental in driving innovation and contributing to cutting-edge research initiatives that shape the future of healthcare.

Main Responsibilities

Job Skills

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Principle Agilist

posted by: spj_bot

VHA supports and provides medical care for VA’s eligible beneficiaries through the VA health program, which includes VA Medical Centers (VAMCs) and contracted health care networks. The Office of Clinical Informatics within the Office of Health Informatics (OHI), Digital Health Office (DHO) advances the enterprise standard of care and patient experience using improved data, tools, and informatics processes organized around continuously delivering value to its customers. This is achieved through Lean-Agile delivery of clinical practice solutions that support best practice standards for clinical care. OHI is further responsible for ensuring the success of the modernized VA EHR, Oracle Health Millennium/Cerner through continuous exploration, integration, deployment and release on demand of Integrated Health Technology (IHT) solutions. These efforts aim to increase Veterans' access to care and support their active participation in their healthcare. Gritter Francona is looking for a Principle Agilist to help support a potential project to assist this objective.

Key Responsibilities

Enterprise SAFe® Leadership

Job Skills

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