online communication

Join Our Dutch Customer Support Team in Bulgaria - Paid Relocation Included

posted by: spj_bot

Mercier Consultancy MD invites you to join our Dutch Customer Support Team in Bulgaria, with paid relocation included! This opportunity is perfect for those eager to immerse themselves in a new culture while providing outstanding service to our Dutch-speaking clients. As a vital member of our team, you will ensure that every customer interaction is positive and efficient.


Key Responsibilities

  • Provide exceptional customer service to Dutch-speaking clients through various channels such as phone, email, and live chat.
  • Address customer inquiries regarding products, services, and account issues promptly and professionally.
  • Manage and resolve customer complaints while maintaining a high level of customer satisfaction.
  • Document all customer interactions accurately in our CRM system and suggest improvements where needed.
  • Work collaboratively with cross-functional teams to solve complex issues and enhance the overall customer experience.
  • Stay updated on product knowledge, policies, and industry trends to provide informed support.

Requirements

Job Skills

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Swedish Speaking Customer Service For Booking.com - Work Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Swedish Speaking Customer Service Representatives at Booking.com, with the flexibility to work remotely from Greece. This role is perfect for individuals who are passionate about travel and are dedicated to providing outstanding customer service. As a customer service representative, you will assist clients with their bookings, inquiries, and issues, all while communicating in Swedish.


Key Responsibilities

  • Manage customer inquiries related to travel bookings, accommodations, and other services via phone, email, and live chat in Swedish.
  • Provide detailed information about bookings, payment options, and cancellation policies.
  • Assist customers with modifying or canceling their reservations as needed.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Document all customer interactions accurately in the CRM system for record-keeping.
  • Work closely with internal teams to ensure seamless resolution of customer issues.
  • Stay updated on promotions, system updates, and travel trends to enhance customer interactions.

Requirements

Job Skills

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Spanish Speaking Customer Service for Social Media Company in Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce a vacancy for Spanish Speaking Customer Service Representatives for a dynamic Social Media Company based in Greece. This position is perfect for individuals who have a passion for online communication and social media, and enjoy helping users navigate their digital experiences. In this role, you will engage with clients in Spanish, providing assistance and support concerning their inquiries.


Key Responsibilities

  • Provide outstanding customer support to users via phone, email, and live chat in Spanish.
  • Assist customers with account issues, platform functionality, content guidelines, and troubleshooting.
  • Resolve customer complaints effectively and ensure a positive user experience.
  • Document customer inquiries and responses accurately in the CRM system for record-keeping.
  • Collaborate with internal teams to address user concerns and improve service delivery.
  • Stay informed about platform updates and changes within the social media landscape to provide accurate assistance.

Requirements

Job Skills

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Polish Customer Care Advisor For MCG - Remote In Greece

posted by: spj_bot

Join the team at Mercier Consultancy MD as a Polish Customer Care Advisor! This remote position allows you to work from anywhere in Greece, and is perfect for individuals who are passionate about providing high-quality customer care. Your role will involve assisting Polish-speaking clients with their inquiries, ensuring a seamless and positive experience.


Key Responsibilities

  • Provide exceptional customer support in Polish through various communication channels, including phone, email, and chat.
  • Assist customers with inquiries related to products, services, and order statuses.
  • Document interactions accurately in our CRM system to ensure consistent follow-up.
  • Resolve issues and complaints effectively to maintain customer satisfaction.
  • Collaborate with other teams to escalate complex inquiries as needed.
  • Stay informed about product updates, policies, and services to provide accurate information to customers.

Requirements

Job Skills

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Latvian Speaking Customer Service for Social Media industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a unique opportunity for Latvian Speaking Customer Service Representatives in the rapidly evolving Social Media industry. This role is perfect for individuals who are passionate about online communication and helping users maximize their social media experience. As a representative, you will provide support and guidance to users, ensuring they have a positive and engaging experience on our platforms.


Key Responsibilities

  • Assist users with inquiries related to social media accounts, features, and functionalities via phone, email, and live chat in Latvian.
  • Guidance on best practices for content creation, engagement, and utilizing platform tools effectively.
  • Resolve account issues, including login problems, account suspensions, and content violations.
  • Document customer interactions accurately in the customer relationship management (CRM) system.
  • Collaborate with marketing and technical teams to provide customers with updated information and support.
  • Stay informed about the latest social media trends and platform updates to better assist users.

Requirements

Job Skills

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Dutch Speaking Customer Service For Leading Online Travel Platform

posted by: spj_bot

Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading online travel platform. This role is perfect for enthusiastic individuals who are passionate about travel and customer service. As a representative, you will assist customers with their travel inquiries, bookings, and issues, ensuring a seamless and enjoyable experience as they plan their journeys.


Key Responsibilities

  • Handle customer inquiries related to travel bookings, itineraries, and service questions via phone, email, and live chat in Dutch.
  • Provide guidance on travel destinations, accommodation options, and special deals.
  • Assist customers with booking modifications, cancellations, and troubleshooting issues.
  • Document customer interactions accurately and efficiently in the CRM system.
  • Collaborate with internal teams to resolve customer issues and enhance service quality.
  • Stay updated on travel industry trends and promotions to provide relevant information to customers.

Requirements

Job Skills

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Dutch Speaking Customer Service For Family DNA Testing Company

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives at a leading Family DNA Testing Company. If you are passionate about helping others and have an interest in genetics and family ancestry, this role is an excellent fit for you. As a customer service representative, you will assist clients with their inquiries and concerns regarding DNA testing services, providing valuable support in Dutch.


Key Responsibilities

  • Manage inbound customer inquiries about DNA testing services, procedures, and results via phone, email, and chat in Dutch.
  • Provide clear and accurate information about DNA testing processes, including sample collection, testing timelines, and interpretation of results.
  • Assist customers with order placements, account management, and any questions related to their DNA tests.
  • Resolve customer complaints and issues promptly, ensuring customer satisfaction at every interaction.
  • Document customer interactions comprehensively in our CRM system to maintain accurate records.
  • Collaborate effectively with lab and technical teams to provide customers with accurate updates and information.
  • Stay informed about product offerings, industry developments, and company policies to assist customers effectively.

Requirements

Job Skills

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Italian Speaking Customer Service for Social Media industry

posted by: spj_bot

Mercier Consultancy MD is pleased to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are enthusiastic about online communication and dedicated to supporting users in navigating social media platforms. As a representative, you will interact with customers in Italian, providing assistance and solutions to enhance their social media experience.


Key Responsibilities

  • Manage customer inquiries regarding account issues, platform features, and content guidelines via phone, email, and chat in Italian.
  • Assist users in troubleshooting technical problems and accessing platform resources.
  • Provide information on best practices for using social media tools effectively and safely.
  • Resolve customer complaints and concerns in a timely and empathetic manner.
  • Document interactions accurately and maintain customer records in the CRM system.
  • Collaborate with product and technical teams to enhance user experience and service delivery.
  • Stay updated on social media trends and platform changes to provide informed assistance.

Requirements

Job Skills

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Spanish Speaking Customer Service for Fashion industry - Greece

posted by: spj_bot

Mercier Consultancy MD is delighted to present an exciting opportunity for Spanish Speaking Customer Service Representatives in the Fashion industry, tailored for our operations in Greece. This role is ideal for individuals passionate about fashion and committed to providing exceptional customer service. As a representative, you will engage with customers in Spanish, assisting them with their inquiries regarding our fashion products and ensuring a stylish shopping experience.


Key Responsibilities

  • Handle customer inquiries related to fashion products, orders, and returns via phone, email, and live chat in Spanish.
  • Provide guidance on sizing, style recommendations, and product availability.
  • Assist customers with order processing, payment issues, and shipping information.
  • Resolve customer complaints and issues promptly and effectively, ensuring a positive experience.
  • Document all customer interactions accurately to maintain comprehensive records.
  • Collaborate with the merchandising and logistics teams to enhance the customer experience.
  • Stay updated on current fashion trends and product knowledge to provide informed assistance.

Requirements

Job Skills

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