Latvian Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a unique opportunity for Latvian Speaking Customer Service Representatives in the rapidly evolving Social Media industry. This role is perfect for individuals who are passionate about online communication and helping users maximize their social media experience. As a representative, you will provide support and guidance to users, ensuring they have a positive and engaging experience on our platforms.
Key Responsibilities
- Assist users with inquiries related to social media accounts, features, and functionalities via phone, email, and live chat in Latvian.
- Guidance on best practices for content creation, engagement, and utilizing platform tools effectively.
- Resolve account issues, including login problems, account suspensions, and content violations.
- Document customer interactions accurately in the customer relationship management (CRM) system.
- Collaborate with marketing and technical teams to provide customers with updated information and support.
- Stay informed about the latest social media trends and platform updates to better assist users.
Requirements