Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

V Group is a robust Group of Companies with a remarkable presence and continuous growth in waste management, renewable energy sources, and financial investments. GREEN, a member of Vasileiadis Group of Companies, has evolved into a renewable electricity generator and a pioneer of sustainability in Greece, actively contributing to the country’s energy transition.

About the Role

Due to our continuous growth, GREEN is seeking a passionate and hands-on Site Manager to join our team and support the implementation and development of renewable energy projects.

The successful candidate will be actively involved in wind and solar PV projects, contributing to design, construction supervision, plant monitoring, and technical administration.

This is a full-time, permanent position based in Attica.

Key Responsibilities:

Join Mercier Consultancy MD for an exciting opportunity as an Italian Speaking Professional in Sofia, Bulgaria! With fully paid relocation, this position invites talented individuals to immerse themselves in a vibrant city while utilizing their Italian language skills. You'll be a key player in providing exceptional support and services to our clients in various sectors.

Key Responsibilities

• Communicate effectively with Italian-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries, providing thorough information about products and services.
• Process orders and ensure accurate entries within our management systems, maintaining attention to detail.
• Support the team with administrative tasks tied to customer accounts, ensuring timely resolution of issues.
• Collect and analyze customer feedback to enhance service delivery.
• Collaborate with colleagues to foster a positive workplace culture and excellent service standards.

Requirements

Join Mercier Consultancy MD as an Italian Speaking Agent with a fantastic opportunity to work in Sofia, Bulgaria! We are pleased to offer paid relocation for successful candidates. In this role, you will engage with Italian-speaking clients, providing them with exceptional support and service, while enjoying the vibrant culture and history of Sofia.

Key Responsibilities

• Manage inquiries from Italian-speaking clients through various channels including phone, email, and chat.
• Offer detailed information about our services, assisting clients with their needs and ensuring satisfaction.
• Facilitate smooth transaction processes by assisting clients with bookings, registrations, and other administrative tasks.
• Resolve customer issues and provide tailored solutions in a timely manner.
• Document all customer interactions and maintain accurate records using our CRM system.
• Stay engaged with local developments and offerings to enhance client experiences and recommendations.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for an Italian Speaking Customer Service Agent to work in beautiful Bulgaria, with paid relocation support included. In this role, you will be the first point of contact for our Italian-speaking customers, providing them with exceptional service and support regarding our products and services.

Responsibilities

• Assist Italian-speaking customers through phone, email, and chat by addressing inquiries and providing comprehensive information.
• Deliver top-notch service, ensuring a seamless experience for customers from initial contact to resolution.
• Handle customer complaints and issues with professionalism, striving for high levels of customer satisfaction.
• Document customer interactions accurately in our CRM system to maintain quality service standards.
• Work collaboratively with team members to ensure consistent service delivery and enhance customer experience.
• Stay updated on product offerings and industry trends to provide informed and relevant support to customers.

Requirements

Ready to swap routine for Mediterranean living?

We are hiring Italian-speaking Customer Care & Technical Support Specialists to join an exciting international project supporting Dyson, one of the world’s most innovative and premium technology brands.

This is your opportunity to build an international career while living in Greece — a country known for its quality of life, sunny climate, vibrant culture, and relaxed lifestyle. Relocation support is included.

About the Project

Dyson is a globally recognized premium technology company designing and manufacturing innovative household appliances, including vacuum cleaners, air purifiers, hair care technology, and more. With over 14,000 employees worldwide, Dyson is known for cutting-edge engineering and high-quality customer experience.

As a Customer Expert, you will support retail customers in the UK and Irish market via inbound calls. The role combines customer service, sales support, and light technical troubleshooting.

You will assist customers with:

• Product inquiries
• Sales-related questions
• Aftersales support
• Delivery-related issues
• Basic technical troubleshooting

You will work with multiple browser-based tools and a virtual desktop environment. Full training is provided, and complex cases will be escalated to the client when necessary.

Mercier Consultancy MD is thrilled to announce an opening for an Italian Speaking Solutions Consultant to join our vibrant team in Sofia, Bulgaria! We offer fully paid relocation for the right candidate, making this a fantastic opportunity for anyone looking to advance their career in an exciting location. In this role, you will connect with clients, understand their unique needs, and provide tailored solutions to enhance their business operations.

Key Responsibilities

• Engage with clients to thoroughly assess their specific needs and business objectives through effective consultations.
• Design and deliver customized solutions that address client challenges and drive business success.
• Act as a trusted advisor, providing actionable insights and recommendations based on best practices.
• Collaborate with internal teams to ensure seamless implementation and ongoing support of solutions.
• Conduct training sessions to empower clients to fully utilize our products and services.
• Stay informed about industry trends and emerging technologies to provide clients with relevant guidance.

Requirements

We're looking for Italian speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Handle tickets, following support procedures and policies.
• Communicate with customers via chat & e-mail, following support procedures and policies.
• Follow specified workflows for incident identification, escalation, resolution and closure.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Work towards reaching targets as set out by client statement of work as well as internal targets.
• Ensure high quality and safe experiences for both people and businesses.
• Follow company and client procedures and guidelines.

Requirements

Embark on an exciting journey with Mercier Consultancy MD as an Italian Speaking Job Agent in vibrant Sofia, Bulgaria! This exceptional role offers fully paid relocation, inviting you to explore a new culture while leveraging your Italian language skills in a professional environment. You will play a key role in assisting Italian-speaking clients with various inquiries, providing top-notch support, and contributing to their overall experience.

Key Responsibilities

• Manage incoming communications from Italian-speaking clients through various channels, including phone, email, and chat.
• Provide comprehensive information on services and products, assisting clients in making informed decisions.
• Process client inquiries and bookings, ensuring all transactions are handled efficiently and accurately.
• Work collaboratively with the support and sales teams to enhance customer satisfaction and resolve issues.
• Maintain precise records of customer interactions and transaction details within our CRM system.
• Stay updated on local cultural trends and offerings to provide clients with valuable insights and recommendations.

Requirements