Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Streaming Services provider, with the chance to work in vibrant Greece. This role is intended for individuals who are passionate about entertainment and dedicated to delivering excellent customer support. As a representative, you will assist customers in Italian, addressing their inquiries related to streaming content, subscriptions, and platform features.

Key Responsibilities

• Manage customer inquiries regarding streaming services, including account issues, content access, and subscription plans via phone, email, and chat in Italian.
• Provide detailed information on available shows, movies, and other content to enhance the customer experience.
• Assist customers with technical issues related to the streaming platform, ensuring effective resolutions.
• Handle customer complaints efficiently and effectively to maintain high levels of satisfaction.
• Document all customer interactions and feedback in the CRM system for accurate record-keeping and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs proactively.
• Stay informed about the streaming industry trends and content updates to provide timely assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a Health Tech Company. This role is ideal for individuals who are passionate about healthcare technology and committed to providing outstanding support to users. As a representative, you will assist customers in Italian, addressing their inquiries and helping them navigate health tech solutions effectively.

Key Responsibilities

• Manage customer inquiries related to health tech products and services via phone, email, and chat in Italian.
• Provide accurate information about product features, benefits, and troubleshooting techniques.
• Assist customers with account management, subscription questions, and technical issues related to health applications.
• Resolve customer complaints effectively, ensuring high levels of satisfaction and trust.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay updated on health tech advancements and company services to provide relevant and informed support.

Requirements

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Italian Speaking Customer Service Representatives at a leading Cybersecurity Company, located in Greece. This role is perfect for individuals who are passionate about technology and cybersecurity, and who possess a commitment to providing outstanding customer support. As a representative, you will assist clients in Italian, helping them navigate their cybersecurity solutions and addressing their inquiries.

Key Responsibilities

• Handle customer inquiries regarding cybersecurity services, software installation, and technical support via phone, email, and chat in Italian.
• Provide clear and comprehensive information on security features, compliance requirements, and best practices.
• Assist customers with troubleshooting technical issues and resolving incidents promptly.
• Document all customer interactions in the CRM system, ensuring accurate tracking and follow-up.
• Collaborate with the cybersecurity team to escalate complex issues and enhance service delivery.
• Stay informed about the latest cybersecurity trends and threats to provide relevant assistance.
• Work closely with internal teams to improve customer experiences by gathering feedback and implementing improvements.

Requirements

Mercier Consultancy MD is thrilled to invite Italian Speaking Customer Care Representatives to join a renowned Automotive Company! This role allows you to combine your passion for cars with exceptional customer service while enjoying the wonderful lifestyle that Greece offers. If you are customer-oriented and eager to assist clients in the automotive industry, this is the perfect opportunity for you!

Key Responsibilities

• Provide outstanding customer support in Italian via phone, email, and chat regarding inquiries related to automotive products and services.
• Assist customers with vehicle information, service bookings, and troubleshooting any issues they may encounter.
• Work closely with internal teams to resolve customer inquiries and enhance the overall experience.
• Document interactions and maintain accurate records of customer queries in our CRM system.
• Gather customer feedback and collaborate on strategies to improve service delivery.
• Stay updated on automotive trends, product knowledge, and company offerings to provide effective support.

Requirements

Mercier Consultancy MD is thrilled to present an exceptional opportunity for Italian Speaking Customer Service Representatives for Mercedes, one of the world's leading automotive brands, based in Greece. This position is perfect for individuals who are passionate about the automotive industry and committed to providing top-tier customer support. As a representative, you will assist customers in Italian, addressing their inquiries and ensuring an outstanding experience with Mercedes.

Key Responsibilities

• Manage customer inquiries related to vehicle specifications, service appointments, and warranty information via phone, email, and chat in Italian.
• Provide detailed information about Mercedes vehicles, features, and available services to enhance customer satisfaction.
• Assist customers with scheduling service appointments and addressing any service-related inquiries.
• Resolve customer complaints and issues promptly and effectively to maintain high satisfaction levels.
• Document all customer interactions accurately in the CRM system for tracking and follow-up.
• Collaborate with dealership staff and other internal teams to improve service delivery standards.
• Stay informed about the latest Mercedes models, features, and promotions to provide relevant assistance.

Requirements

Join our vibrant team at Mercier Consultancy MD as a Solutions Consultant with Italian and immerse yourself in the beautiful environment of Greece! We are thrilled to offer a fully paid relocation pack to ensure that your transition is seamless and enjoyable. In this role, you will engage with clients to address their unique challenges through tailored solutions, leveraging your language skills and industry knowledge to drive success.

Key Responsibilities

• Conduct comprehensive consultations with clients to identify their specific needs and objectives.
• Create and propose customized solutions that effectively tackle client challenges, helping them achieve their business goals.
• Act as a trusted advisor, providing insightful recommendations and continuously enhancing client satisfaction.
• Collaborate with internal teams to ensure the successful implementation and integration of solutions.
• Deliver training sessions to clients, empowering them to maximize the benefits of our products and services.
• Stay updated on industry trends and emerging technologies to offer informed guidance during client interactions.

Requirements

Join Our Team!

Are you fluent in Italian and looking for an incredible opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are excited to offer a position for a dedicated and enthusiastic Italian Speaking Customer Representative with the added benefit of paid relocation to Greece!

This role allows you to work with clients while experiencing the rich culture and beauty of Greece.

Your Role:

• Provide exceptional customer support to Italian-speaking clients, ensuring that all inquiries are handled with professionalism and efficiency.
• Utilize various communication channels including phone, email, and chat to assist customers effectively.
• Become familiar with our client systems to deliver high-quality service.
• Collaborate with your team to ensure swift and effective resolution of customer issues.

Requirements

• Fluency in Italian (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills with a focus on ensuring customer satisfaction.
• Willingness to learn and adapt to new tools and technologies for remote work.
• Self-motivated, proactive, and effective in a fast-paced environment.
• Available for relocation to Greece for an exciting cross-cultural experience!

Benefits

Join Our Team!

Are you fluent in Italian and looking for an exciting opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are thrilled to offer the position of Italian Speaking Customer Representative, which includes paid relocation to Greece!

This role provides an incredible chance to embrace a new lifestyle while delivering exceptional service to our clients.

Your Role:

• Offer outstanding customer support to Italian-speaking clients, ensuring their inquiries are managed with professionalism and attention to detail.
• Communicate effectively through multiple channels, including phone, email, and chat.
• Become proficient in our client systems to efficiently deliver high-quality service.
• Work collaboratively with team members to ensure timely and effective resolution of customer issues.

Requirements

• Fluency in Italian (both written and spoken) is vital for effective client communication.
• Strong communication skills and a dedication to customer satisfaction.
• Eager to learn new tools and technologies for a remote working environment.
• Self-motivated, proactive, and capable of thriving in a dynamic atmosphere.
• Willingness to relocate to Greece for this unique and exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Italian and looking for an amazing opportunity to work (remotely) with a paid relocation to Greece? At Mercier Consultancy MD, we are excited to offer a position for a passionate Italian Speaking Customer Representative.

This role not only provides you with the chance to support our clients but also includes paid relocation to beautiful Greece, where you can enjoy a vibrant lifestyle while contributing to our customer service excellence.

Your Role:

• Deliver exceptional support to Italian-speaking clients, ensuring inquiries are handled promptly and professionally.
• Utilize various communication platforms including phone, email, and chat to assist customers effectively.
• Become proficient in our systems to provide accurate and efficient service.
• Work closely with team members to ensure swift resolution of customer issues.

Requirements

Mercier Consultancy MD is excited to present a wonderful opportunity for Italian Speaking Customer Service Representatives for a thriving E-Commerce Platform, with the opportunity to work in beautiful Greece. This role is tailored for individuals who are passionate about e-commerce and dedicated to providing exceptional customer service support. As a representative, you will assist customers in Italian, guiding them through their online shopping experience and addressing their inquiries.

Key Responsibilities

• Manage customer inquiries regarding products, orders, shipping details, and returns via phone, email, and chat in Italian.
• Provide detailed information about product features, pricing, and promotions to enhance the customer shopping experience.
• Assist customers with order modifications, cancellations, and tracking information.
• Resolve customer complaints promptly and effectively, ensuring a positive shopping experience.
• Document all customer interactions and feedback in the CRM system for future reference and follow-up.
• Collaborate with logistics and fulfillment teams to address any order-related issues and improve service delivery.
• Stay updated on product offerings and e-commerce trends to provide relevant and timely assistance.

Requirements