Join Mercier Consultancy MD as an Italian Speaking Agent with a fantastic opportunity to work in Sofia, Bulgaria! We are pleased to offer paid relocation for successful candidates. In this role, you will engage with Italian-speaking clients, providing them with exceptional support and service, while enjoying the vibrant culture and history of Sofia.

Key Responsibilities

• Manage inquiries from Italian-speaking clients through various channels including phone, email, and chat.
• Offer detailed information about our services, assisting clients with their needs and ensuring satisfaction.
• Facilitate smooth transaction processes by assisting clients with bookings, registrations, and other administrative tasks.
• Resolve customer issues and provide tailored solutions in a timely manner.
• Document all customer interactions and maintain accurate records using our CRM system.
• Stay engaged with local developments and offerings to enhance client experiences and recommendations.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for an Italian Speaking Customer Service Agent to work in beautiful Bulgaria, with paid relocation support included. In this role, you will be the first point of contact for our Italian-speaking customers, providing them with exceptional service and support regarding our products and services.

Responsibilities

• Assist Italian-speaking customers through phone, email, and chat by addressing inquiries and providing comprehensive information.
• Deliver top-notch service, ensuring a seamless experience for customers from initial contact to resolution.
• Handle customer complaints and issues with professionalism, striving for high levels of customer satisfaction.
• Document customer interactions accurately in our CRM system to maintain quality service standards.
• Work collaboratively with team members to ensure consistent service delivery and enhance customer experience.
• Stay updated on product offerings and industry trends to provide informed and relevant support to customers.

Requirements

Ready to swap routine for Mediterranean living?

We are hiring Italian-speaking Customer Care & Technical Support Specialists to join an exciting international project supporting Dyson, one of the world’s most innovative and premium technology brands.

This is your opportunity to build an international career while living in Greece — a country known for its quality of life, sunny climate, vibrant culture, and relaxed lifestyle. Relocation support is included.

About the Project

Dyson is a globally recognized premium technology company designing and manufacturing innovative household appliances, including vacuum cleaners, air purifiers, hair care technology, and more. With over 14,000 employees worldwide, Dyson is known for cutting-edge engineering and high-quality customer experience.

As a Customer Expert, you will support retail customers in the UK and Irish market via inbound calls. The role combines customer service, sales support, and light technical troubleshooting.

You will assist customers with:

• Product inquiries
• Sales-related questions
• Aftersales support
• Delivery-related issues
• Basic technical troubleshooting

You will work with multiple browser-based tools and a virtual desktop environment. Full training is provided, and complex cases will be escalated to the client when necessary.

Mercier Consultancy MD is thrilled to announce an opening for an Italian Speaking Solutions Consultant to join our vibrant team in Sofia, Bulgaria! We offer fully paid relocation for the right candidate, making this a fantastic opportunity for anyone looking to advance their career in an exciting location. In this role, you will connect with clients, understand their unique needs, and provide tailored solutions to enhance their business operations.

Key Responsibilities

• Engage with clients to thoroughly assess their specific needs and business objectives through effective consultations.
• Design and deliver customized solutions that address client challenges and drive business success.
• Act as a trusted advisor, providing actionable insights and recommendations based on best practices.
• Collaborate with internal teams to ensure seamless implementation and ongoing support of solutions.
• Conduct training sessions to empower clients to fully utilize our products and services.
• Stay informed about industry trends and emerging technologies to provide clients with relevant guidance.

Requirements

We're looking for Italian speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Handle tickets, following support procedures and policies.
• Communicate with customers via chat & e-mail, following support procedures and policies.
• Follow specified workflows for incident identification, escalation, resolution and closure.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Work towards reaching targets as set out by client statement of work as well as internal targets.
• Ensure high quality and safe experiences for both people and businesses.
• Follow company and client procedures and guidelines.

Requirements

Embark on an exciting journey with Mercier Consultancy MD as an Italian Speaking Job Agent in vibrant Sofia, Bulgaria! This exceptional role offers fully paid relocation, inviting you to explore a new culture while leveraging your Italian language skills in a professional environment. You will play a key role in assisting Italian-speaking clients with various inquiries, providing top-notch support, and contributing to their overall experience.

Key Responsibilities

• Manage incoming communications from Italian-speaking clients through various channels, including phone, email, and chat.
• Provide comprehensive information on services and products, assisting clients in making informed decisions.
• Process client inquiries and bookings, ensuring all transactions are handled efficiently and accurately.
• Work collaboratively with the support and sales teams to enhance customer satisfaction and resolve issues.
• Maintain precise records of customer interactions and transaction details within our CRM system.
• Stay updated on local cultural trends and offerings to provide clients with valuable insights and recommendations.

Requirements

Join Our Team!

Are you fluent in Italian and looking for an exciting opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are thrilled to announce that we are hiring a Italian Speaking Customer Representative, and we offer paid relocation to Greece!

This position allows you to embrace the vibrant culture and beautiful landscapes of Greece while delivering exceptional service to our clients.

Your Role:

• Provide outstanding customer support to Italian-speaking clients, ensuring their inquiries are addressed effectively and professionally.
• Utilize various communication channels, including phone, email, and chat, to assist customers promptly.
• Become proficient with our client systems to deliver high-quality service.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in Italian (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a commitment to customer satisfaction.
• Willingness to learn new tools and technologies for remote work.
• Self-motivated, proactive, and able to thrive in a dynamic environment.
• Willingness to relocate to Greece for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Italian and looking for an exciting opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are thrilled to announce that we are seeking a dedicated and enthusiastic Italian Speaking Customer Representative.

This position comes with the excellent benefit of paid relocation to Greece, allowing you to embrace a beautiful new lifestyle while delivering exceptional service to our clients.

Your Role:

• Provide top-notch customer support to Italian-speaking clients, ensuring that their inquiries are handled with care and professionalism.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Get acquainted with our systems to provide accurate and efficient solutions.
• Work collaboratively with team members to ensure timely resolution of any customer issues.

Requirements

Join Our Team!

Are you fluent in Italian and looking for an exciting opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are thrilled to offer a position for a Italian Speaking Customer Representative with the added benefit of paid relocation to Greece!

This role provides the chance to embrace a new lifestyle while delivering outstanding customer service to our clients.

Your Role:

• Provide exceptional customer support to Italian-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient with our client systems to deliver accurate and timely service.
• Work closely with team members to ensure swift resolution of customer issues.

Requirements

• Fluency in Italian (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills with a commitment to customer satisfaction.
• Eager to learn and adapt to new tools and technologies for remote work.
• Self-motivated, proactive, and able to thrive in a dynamic environment.
• Willingness to relocate to Greece for this amazing opportunity!

Benefits

Join Mercier Consultancy MD as an Italian Speaking Customer Service Payment Solutions Provider and take your career to new heights in the beautiful setting of Greece! In this role, you will be the first point of contact for our Italian-speaking clients, providing them with outstanding customer service and support related to their payment solutions.

Key Responsibilities

• Offer exceptional customer support to Italian-speaking clients through phone, email, and chat communications.
• Resolve client inquiries regarding payment solutions with efficiency and professionalism.
• Educate clients about our various payment processing services and assist them in navigating our platform.
• Accurately document all customer interactions and follow-up actions within our customer relationship management system.
• Collaborate with team members and internal departments to enhance customer experiences and address common issues.
• Stay current with the latest trends in payment solutions to provide informed assistance to clients.

Requirements