Embark on an exciting career journey with Mercier Consultancy MD as a Croatian Speaking professional in Sofia, Bulgaria! This position comes with fully paid relocation, allowing you to explore a vibrant city while advancing your career. In this role, you will leverage your Croatian language skills to assist clients and provide exceptional service across various sectors.

Key Responsibilities

• Engage with Croatian-speaking clients through various communication channels, providing assistance and support tailored to their needs.
• Address inquiries, resolve issues, and guide clients through services or processes to enhance customer satisfaction.
• Collaborate with team members to ensure a seamless experience for clients, maintaining open lines of communication.
• Accurately record and manage client interactions in our CRM system to track progress and customer feedback.
• Stay informed about industry trends and insights to better support clients and proactively address their needs.
• Participate in training and development programs to continually enhance your skills and knowledge.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Back Office Gaming Support Specialist with French, complete with relocation to the beautiful city of Sofia. This position is ideal for individuals looking to combine their passion for gaming with their customer support skills. You will play an essential role in ensuring our French-speaking customers receive the highest level of service and support.

Key Responsibilities

• Provide back office support for gaming-related inquiries from French-speaking customers across multiple communication platforms.
• Work in collaboration with various internal teams to address and resolve customer issues effectively.
• Accurately document customer interactions, as well as internal processes, to create a reliable record for future reference.
• Identify and suggest improvements in operational processes to elevate customer satisfaction and efficiency.
• Stay updated on industry trends, regulations, and gaming products to provide informed and knowledgeable support.
• Participate in continuous training to enhance your skills and gain deeper insights into the gaming industry.

Requirements

Mercier Consultancy MD is excited to present an opportunity for an Arabic Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This position includes relocation assistance, making it an excellent chance for those looking to work in a dynamic environment while supporting Arabic-speaking clients.

Responsibilities

• Provide customer support to Arabic-speaking clients via phone, email, and chat, addressing inquiries related to products and services.
• Deliver detailed product information and assist customers with order management and troubleshooting issues.
• Resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Accurately document customer interactions in the CRM system to maintain quality service standards.
• Collaborate with various teams to escalate complex issues and enhance the overall customer experience.
• Stay updated on company policies, promotions, and industry trends to provide knowledgeable assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for an Albanian Speaking Customer Service Agent to work in the vibrant city of Sofia, with paid relocation included. In this role, you will provide exceptional customer support to our Albanian-speaking clients, ensuring their inquiries and requests are handled with care and professionalism.

Responsibilities

• Assist Albanian-speaking customers via phone, email, and chat with their inquiries regarding products and services.
• Provide clear and accurate information about our offerings and guide customers through any issues they may encounter.
• Resolve customer complaints in a courteous and effective manner, aiming for high satisfaction levels.
• Accurately document all customer interactions in the CRM system to maintain high-quality service standards.
• Collaborate with team members and other departments to optimize the customer experience.
• Stay updated on product knowledge and company policies to effectively address client questions.

Requirements

We're looking for Italian speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Handle tickets, following support procedures and policies.
• Communicate with customers via chat & e-mail, following support procedures and policies.
• Follow specified workflows for incident identification, escalation, resolution and closure.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Work towards reaching targets as set out by client statement of work as well as internal targets.
• Ensure high quality and safe experiences for both people and businesses.
• Follow company and client procedures and guidelines.

Requirements

We're looking for Finnish speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Handle tickets, following support procedures and policies.
• Communicate with customers via chat & e-mail, following support procedures and policies.
• Follow specified workflows for incident identification, escalation, resolution and closure.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Work towards reaching targets as set out by client statement of work as well as internal targets.
• Ensure high quality and safe experiences for both people and businesses.
• Follow company and client procedures and guidelines.

Requirements

About the Job

At Excelya, we embrace our core values of Audacity, Care, and Energy to shape the future of clinical research. As a Clinical Scientist in Immunology & Inflammation (I&I), you will collaborate closely with a talented multidisciplinary team to drive the success of our clinical trials.

This position provides an opportunity to engage in innovative research and contribute to studies aimed at addressing critical medical needs. You will be integral to ensuring the smooth execution of clinical trials while maintaining the highest scientific and ethical standards.

About the Role

As our SEO Expert, you will take full ownership of SEO strategy and execution for a portfolio of e-commerce clients. This is a client-facing role that combines strategic responsibility with hands-on implementation.

You will be responsible for developing, executing, and continuously improving SEO strategies that drive measurable organic growth. This role requires you to think ahead, identify risks early, and solve problems before they impact performance or client confidence.

You will work autonomously on day-to-day client work while collaborating closely with the Marketing Manager on strategic direction, complex challenges, and innovation within our SEO offering.

Mission Statement

The primary mission of the SEO Expert is to ensure that client SEO strategies are executed effectively, proactively, and with measurable business impact. This means anticipating challenges, adapting to changes in search behavior, and consistently delivering strong organic growth for e-commerce clients.

About the Role

As our SEO Expert, you will take full ownership of SEO strategy and execution for a portfolio of e-commerce clients. This is a client-facing role that combines strategic responsibility with hands-on implementation.

You will be responsible for developing, executing, and continuously improving SEO strategies that drive measurable organic growth. This role requires you to think ahead, identify risks early, and solve problems before they impact performance or client confidence.

You will work autonomously on day-to-day client work while collaborating closely with the Marketing Manager on strategic direction, complex challenges, and innovation within our SEO offering.

Mission Statement

The primary mission of the SEO Expert is to ensure that client SEO strategies are executed effectively, proactively, and with measurable business impact. This means anticipating challenges, adapting to changes in search behavior, and consistently delivering strong organic growth for e-commerce clients.

About the Role

As our SEO Expert, you will take full ownership of SEO strategy and execution for a portfolio of e-commerce clients. This is a client-facing role that combines strategic responsibility with hands-on implementation.

You will be responsible for developing, executing, and continuously improving SEO strategies that drive measurable organic growth. This role requires you to think ahead, identify risks early, and solve problems before they impact performance or client confidence.

You will work autonomously on day-to-day client work while collaborating closely with the Marketing Manager on strategic direction, complex challenges, and innovation within our SEO offering.

Mission Statement

The primary mission of the SEO Expert is to ensure that client SEO strategies are executed effectively, proactively, and with measurable business impact. This means anticipating challenges, adapting to changes in search behavior, and consistently delivering strong organic growth for e-commerce clients.