Mercier Consultancy MD is excited to present an Italian Speaking Customer Service position for a leading Tobacco Company in beautiful Greece! This unique opportunity allows you to be part of a reputable organization while enjoying the picturesque landscapes and rich cultural offerings of Greece.

Why Work With Us?

At Mercier Consultancy MD, we prioritize our team's growth and satisfaction. Join a dynamic environment where you will play a key role in engaging with customers and enhancing their experience with our valued client.

Key Responsibilities

• Provide exceptional customer support to Italian-speaking clients via phone, email, and chat, ensuring a positive and professional experience.
• Assist customers in navigating the company’s products and services, delivering helpful and concise information.
• Quickly resolve customer inquiries and complaints to maintain high satisfaction levels.
• Document customer interactions accurately and perform follow-ups to ensure their needs are met effectively.
• Collaborate with team members and other departments to enhance service delivery and customer experience.
• Stay updated on industry trends and product offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for an Italian Speaking Customer Service position, available for remote work from Greece! This role is perfect for those looking to combine their passion for customer service with the flexibility of working from home while enjoying the vibrant lifestyle that Greece has to offer.

Why Work With Us?

At Mercier Consultancy MD, we believe in fostering a supportive and collaborative work environment. Join our team and help deliver exceptional service to our clients’ Italian-speaking customers from the comfort of your home.

Key Responsibilities

• Provide outstanding customer support to Italian-speaking clients through various channels including phone, email, and chat.
• Guide customers through product inquiries and services, ensuring clarity and satisfaction.
• Efficiently resolve customer issues and concerns, striving for a seamless and prompt resolution.
• Maintain accurate records of customer interactions and follow up as necessary.
• Work collaboratively with other team members to create a cohesive customer service experience.
• Stay informed on product updates and industry developments to offer knowledgeable support.

Requirements

Mercier Consultancy MD is pleased to announce a vacancy for French Speaking Customer Service Representatives for an esteemed automotive company in Greece. This exciting opportunity is perfect for individuals who are passionate about the automotive industry and committed to delivering outstanding customer support. In this role, you will engage with clients in French, assisting them with inquiries related to automotive products and services.

Key Responsibilities

• Respond to customer inquiries concerning automotive products, services, and warranty details via phone, email, and chat in French.
• Provide information about vehicle specifications, availability, and promotions to assist customers in their purchasing decisions.
• Help customers with order tracking, service appointments, and technical support.
• Effectively resolve any customer complaints or issues while ensuring a high level of service satisfaction.
• Accurately document all customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal departments, including sales and technical teams, to enhance customer experience.
• Stay informed about the latest automotive trends, product updates, and industry developments.

Requirements

Join Mercier Consultancy MD as a Fitbit Products Support Specialist with Danish in Sofia, Bulgaria! This exciting opportunity is perfect for individuals eager to engage with customers and help them maximize their experience with Fitbit products. As a specialist, you will provide essential support to our Danish-speaking users, assisting them in navigating their health and fitness journeys with our technology.

Key Responsibilities

• Offer exceptional customer support to Danish-speaking clients through phone, email, and chat regarding Fitbit products.
• Assist customers in setting up devices, troubleshooting issues, and understanding product features.
• Provide valuable insights on health tracking, including advice on utilizing the app and product functionalities effectively.
• Document all customer interactions and resolutions accurately in our CRM system.
• Collaborate with technical teams to escalate complex issues when necessary.
• Keep informed about the latest Fitbit products and updates to provide informed assistance to customers.

Requirements

🌟 Join our vibrant team at Mercier Consultancy MD as a Dutch Customer Service Representative! If you are passionate about helping customers and eager for a new adventure, this opportunity is perfect for you. We’re offering a fully paid relocation to beautiful Bulgaria!

Your role will involve providing outstanding customer support to our Dutch-speaking clientele. You'll be part of a friendly and supportive team, dedicated to delivering top-notch service while enjoying a fulfilling work-life balance.

Your Role:

• Engage with Dutch-speaking customers via phone, email, and chat, addressing their inquiries with professionalism and enthusiasm.
• Utilize your problem-solving skills to provide effective solutions and ensure customer satisfaction.
• Collaborate with team members and utilize our proprietary systems to enhance customer interactions.
• Receive ongoing training and development to help you excel in your role and advance your career.

Requirements

Software Engineer (Backend/Fullstack)

Full-time | On-site

Location: San Francisco, CA

We are building a generative AI and Low-code customer support automation platform dedicated to bringing effortless customer and agent experiences to every company. We are seeking a Mid-level Software Engineer to take the lead in designing and scaling the core distributed systems that power our next-generation AI agents.

This is a hands-on, high-impact role for a fast-moving engineer who will drive architectural decisions and technical direction, working directly with the company founders. You will own the full feature lifecycle, from initial concept to high-scale production deployment.

What You'll Do:

Join the team at Mercier Consultancy MD as a Swedish Speaking Customer Support Agent specializing in the iGaming sector, with a fantastic opportunity for relocation included to Greece! This role is perfect for individuals passionate about customer service and the gaming industry. You will assist Swedish-speaking clients, providing them with top-tier support while enhancing their gaming experience with our platform.

Key Responsibilities

• Deliver exceptional customer support to Swedish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding account management, game rules, promotions, and technical issues.
• Resolve customer complaints and concerns efficiently while ensuring a high level of satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to address and escalate any complex issues that arise.
• Stay updated on industry trends, gaming regulations, and company policies to provide informed support.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a French Speaking Customer Service Agent, offering fully paid relocation to Greece. In this role, you will be pivotal in delivering outstanding service to our French-speaking customers, helping them navigate our products and services while enjoying the beautiful surroundings of Greece.

Responsibilities

• Provide top-notch customer support to French-speaking clients via phone, email, and chat, addressing inquiries and providing guidance.
• Foster positive customer relationships by understanding their needs and delivering personalized service.
• Resolve customer issues efficiently and professionally, ensuring high levels of satisfaction.
• Document all customer interactions and feedback in the CRM system to maintain accuracy and continuity.
• Collaborate with teams to enhance customer experience and streamline service processes.
• Stay updated on product knowledge, company policies, and promotions to effectively assist customers.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Customer Care Agent specializing in the iGaming sector! This exciting opportunity is perfect for individuals seeking to relocate to Greece while bringing their customer service skills to a vibrant industry. In this role, you will be the first point of contact for our Dutch-speaking clients, providing them with top-tier support and assistance in the fast-paced world of online gaming.

Key Responsibilities

• Deliver exceptional customer service in Dutch, addressing inquiries and resolving issues via phone, email, and live chat.
• Guide customers through our iGaming platform, offering insights and answering questions about games and promotions.
• Document customer interactions accurately for tracking and feedback purposes in our CRM system.
• Identify and escalate complex issues to appropriate departments for faster resolution.
• Assist in the continuous improvement of customer support processes and policies.
• Stay informed about industry trends and changes to effectively assist clients.

Requirements

Mercier Consultancy MD is thrilled to announce a position for French Speaking Customer Service Representatives for Booking.com, within a remote work setting based in Greece. This role is perfect for individuals who are enthusiastic about travel and hospitality and are committed to providing exceptional customer support. As a customer service representative, you will assist clients in French, helping them with their booking inquiries, modifications, and any issues they may encounter.

Key Responsibilities

• Handle customer inquiries related to bookings, cancellations, and modifications via phone, email, and live chat in French.
• Provide customers with information about accommodation options, pricing, and availability.
• Assist customers in navigating the Booking.com platform and resolving any technical issues.
• Resolve customer complaints and inquiries effectively, ensuring a positive experience.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to enhance service quality and address customer needs.
• Keep up-to-date with company policies, promotions, and travel industry trends to deliver accurate information.

Requirements