Mercier Consultancy MD is on the lookout for a dedicated German Customer Care Specialist to join our vibrant team in Athens. If you're passionate about providing exceptional service and fluent in German, this position offers an exciting opportunity to engage with our customers in the sportswear industry. You will play a vital role in ensuring that every customer interaction is positive, informative, and supportive.

Key Responsibilities

• Deliver exceptional customer service in German through various channels, including phone, email, and chat.
• Assist customers with inquiries related to product information, order management, and account issues.
• Document and track customer interactions accurately in our CRM system.
• Troubleshoot and resolve customer issues promptly while maintaining a high level of satisfaction.
• Work collaboratively with internal teams to identify root causes of customer complaints and improve service delivery.
• Stay knowledgeable about product offerings and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for a German Client Consultant in the thriving tourism sector, with the flexibility to work remotely from the beautiful landscape of Greece. In this role, you will connect with German-speaking clients, helping them navigate their travel needs and preferences while delivering exceptional customer service.

As a key member of our team, you will utilize your expertise to provide personalized solutions, ensuring that each client has the best travel experience possible. If you have a passion for travel and client engagement, we want you!

Key Responsibilities:

• Engage with German-speaking clients to discuss their travel requirements and preferences.
• Provide detailed information about travel packages, destinations, and itineraries.
• Assist clients in planning and booking their travel arrangements, ensuring their satisfaction at every stage.
• Resolve any inquiries or issues promptly and effectively, maintaining a high level of customer satisfaction.
• Maintain accurate records of client interactions and preferences within our CRM system.
• Stay updated on travel trends and offerings to provide informed recommendations to clients.

Requirements

Mercier Consultancy MD is excited to announce a position for French Support for the Leading Search Engine Machine, offering remote work opportunities from Greece. This role is perfect for individuals who are passionate about technology and customer service, allowing them to assist French-speaking users in navigating and optimizing their experience with our client's search engine products.

Key Responsibilities

• Provide exemplary support to French-speaking users via chat, email, and phone, addressing inquiries and resolving issues related to the search engine.
• Guide customers in understanding the functionalities and features of the search engine machine to enhance their usage.
• Document all interactions and ensure detailed records are maintained for reference and quality assurance.
• Collaborate with technical teams to escalate complex issues and ensure swift resolutions.
• Stay updated on product features, updates, and industry trends to provide informed assistance to users.
• Conduct user training sessions and provide recommendations for optimal use of the search engine machine.

Requirements

Mercier Consultancy MD is seeking a motivated French Sales Development Representative to join our vibrant team in Athens. This role is perfect for individuals who are passionate about sales and are looking to make a significant impact in a fast-paced environment. As a French Sales Development Representative, you will be responsible for generating new business opportunities by engaging with potential clients in the French-speaking market.

Key Responsibilities

• Initiate contact with potential French-speaking clients via phone, email, and social media to create sales opportunities.
• Identify client needs and determine the best solutions to meet those needs.
• Maintain thorough records of interactions and lead progress within our CRM system.
• Coordinate with the sales and marketing teams to optimize outreach and lead generation strategies.
• Stay updated on industry trends and competitive landscape to enhance sales conversations.
• Meet and exceed monthly lead generation and qualification targets to drive the sales pipeline.

Requirements

Mercier Consultancy MD is seeking a dedicated French Financial Services Advisor to join our team in vibrant Athens. This is an exciting opportunity for individuals passionate about finance and customer service. In this role, you will provide high-quality assistance to our French-speaking clients, helping them navigate their financial needs with confidence and expertise.

Key Responsibilities

• Assist French-speaking clients with inquiries related to financial products and services.
• Provide advice and support during the application and consultation process, ensuring a seamless experience.
• Build and nurture strong relationships with clients through active communication and personalized service.
• Document client interactions accurately in our CRM system to maintain clear records and support efficient communication.
• Work collaboratively with various departments to address client needs and improve service delivery.
• Stay informed about market trends and product offerings to provide accurate and relevant information to clients.

Requirements

Mercier Consultancy MD is excited to offer a position for a French Customer Support Representative focusing on hospitality services in the beautiful city of Athens. In this role, you will be the key point of contact for our French-speaking clients, assisting them with their hospitality-related inquiries and ensuring a memorable experience during their stay.

Key Responsibilities

• Provide high-quality customer support to French-speaking clients via phone, email, and chat regarding hospitality services.
• Respond to inquiries related to accommodations, reservations, and special requests, providing accurate and prompt assistance.
• Resolve customer issues and complaints effectively, ensuring high levels of client satisfaction.
• Document all interactions and maintain comprehensive records in our CRM system for ongoing service improvements.
• Collaborate with hotel and hospitality teams to enhance service delivery and customer experience.
• Stay updated on hospitality trends and service offerings to provide informed support and recommendations to clients.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for a French Client Service Consultant based in the vibrant city of Athens. This position is ideal for individuals who are passionate about customer service and eager to work within the dynamic environment of an international consultancy.

As a French Client Service Consultant, you will play a crucial role in delivering top-notch service to our French-speaking clients. Your expertise and commitment will help create memorable travel experiences for our customers.

Key Responsibilities:

• Provide timely and efficient support to French-speaking clients over phone, email, and online chat.
• Assist clients with bookings, inquiries, and any issues related to travel arrangements.
• Offer accurate information on flight details, service offerings, and travel policies.
• Work to resolve customer problems swiftly while ensuring high satisfaction levels.
• Maintain detailed records of client interactions in our CRM system.
• Coordinate with multiple departments to meet client needs and enhance service delivery.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Finnish Customer Support Representative based in the stunning location of Crete, Greece. This opportunity is perfect for individuals who are passionate about customer service and eager to immerse themselves in a beautiful Mediterranean environment. In this role, you will provide exceptional support to our Finnish-speaking clients, ensuring their experience is seamless and enjoyable.

Key Responsibilities

• Deliver outstanding customer support to Finnish-speaking customers through various channels, including phone, email, and live chat.
• Respond to inquiries regarding products, services, and company policies with accuracy and professionalism.
• Effectively resolve customer complaints and issues to enhance overall satisfaction.
• Document customer interactions in our CRM system to facilitate ongoing improvements in service delivery.
• Collaborate with cross-functional teams to ensure comprehensive solutions are provided to clients.
• Stay informed about company products, industry trends, and best practices in customer support.

Requirements

About the Role:

Join our dynamic team at Mercier Consultancy MD as an Estonian Customer Service Representative based in beautiful Athens! If you’re passionate about customer service and fluent in Estonian, this is the perfect opportunity for you to grow your career while working in an international environment.

In this role, you will engage with our valued clients, providing exceptional support and assistance. With a vibrant team around you, you’ll enjoy a collaborative and supportive atmosphere while tackling customer inquiries with enthusiasm.

Your Responsibilities:

• Deliver top-quality customer service to Estonian-speaking clients via various communication channels, including phone, email, and chat.
• Address client inquiries promptly and effectively, ensuring a positive customer experience.
• Collaborate with team members to share insights and improve service delivery.
• Utilize client systems and tools efficiently to assist customers.
• Participate in training and development sessions to enhance your skills and knowledge.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Customer Support Representative specializing in the Automotive Industry, with a remote work option in Greece. Join our dynamic team and help us deliver exceptional service to our Dutch-speaking clients in the automotive sector while enjoying the beauty and culture of Greece.

Key Responsibilities

• Provide expert customer support to Dutch-speaking clients in the automotive industry through various channels, including phone, email, and chat.
• Address inquiries related to automotive products, services, and policies accurately and professionally.
• Effectively resolve customer complaints and issues, ensuring a high level of satisfaction.
• Maintain detailed records of customer interactions within our CRM system.
• Collaborate with internal teams to deliver comprehensive solutions and improve overall customer experience.
• Stay updated on automotive industry trends and product knowledge to provide informed assistance.

Requirements