Join Mercier Consultancy MD as a Norwegian Customer Consultant for our exciting streaming platform! This remote position based in Greece offers a unique opportunity to support our Norwegian-speaking customers in their streaming experience. You will be the voice of our brand, helping users navigate our platform and resolve any issues efficiently and courteously. If you are passionate about entertainment and technology and love assisting customers, this role is for you!

Key Responsibilities

• Provide exceptional customer support to Norwegian-speaking users via phone, email, and live chat.
• Assist customers with inquiries regarding streaming services, subscriptions, and technical issues.
• Resolve customer problems promptly and accurately, ensuring a positive experience.
• Document customer interactions and feedback to contribute to service improvements.
• Collaborate with internal teams to enhance the overall user experience.
• Keep abreast of our services and updates to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for an Italian Customer Care Agent to join our remote team based in Greece. This position is an excellent opportunity for individuals who are fluent in Italian and are passionate about delivering outstanding customer service. As a Customer Care Agent, you will be responsible for assisting our Italian-speaking customers, ensuring they receive the support and guidance they need to enhance their experience with our services.

Key Responsibilities

• Respond to customer inquiries in Italian across various channels including phone, email, and live chat.
• Assist customers with account issues, product information, and general inquiries.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Resolve customer complaints and provide effective solutions to ensure satisfaction.
• Collaborate with team members to improve customer service processes and policies.
• Stay up-to-date with product knowledge and company updates to offer informed assistance.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Hungarian Customer Support Agent in our beautiful Athens office! This position offers a unique opportunity to be part of a dedicated team helping Hungarian-speaking clients navigate their iGaming experience. We are looking for passionate individuals who thrive in customer service roles and are ready to contribute to our team's success.

Key Responsibilities

• Provide top-quality customer assistance to Hungarian-speaking clients via phone, email, and live chat.
• Address inquiries related to account registrations, game functionality, promotions, and any technical support needed.
• Effectively handle and resolve customer service issues, ensuring a smooth and satisfying experience.
• Document interactions with customers and update our internal CRM system accurately.
• Collaborate with other departments to resolve complex queries and enhance service delivery.
• Keep informed about the latest developments in the iGaming industry and internal policies.

Requirements

Join Mercier Consultancy MD as a German Travel Consultant with Hospitality Experience and take your career to new heights while enjoying the flexibility of remote work from beautiful Greece! In this role, you will leverage your hospitality background to provide exceptional service to German-speaking clients, helping them create unforgettable travel experiences.

Key Responsibilities

• Interact with German-speaking clients via various channels to assist with travel inquiries, bookings, and customer support.
• Utilize your hospitality experience to offer personalized advice on travel packages, accommodations, and unique experiences.
• Create tailored travel itineraries that capture clients’ preferences and desired experiences.
• Effectively address customer complaints and resolve issues with professionalism and care.
• Document client interactions and maintain accurate records in our CRM system for effective follow-up.
• Stay current on travel trends and destination information to provide insightful recommendations to clients.

Requirements

Mercier Consultancy MD is currently seeking a German Technical Support Consultant to join our talented team in Athens. This is a fantastic opportunity for individuals who are passionate about technology and customer service. In this role, you will be responsible for providing technical assistance to our German-speaking clients, helping them resolve issues and enhancing their experience with our products and services.

Key Responsibilities

• Deliver high-quality technical support to German-speaking customers via phone, email, and chat.
• Troubleshoot and diagnose technical issues related to our products and solutions.
• Guide customers through problem resolution steps while ensuring clear communication.
• Document all support interactions accurately for future reference and quality assurance.
• Collaborate with technical teams to resolve complex issues and improve service delivery.
• Stay updated on product knowledge and industry trends to provide accurate support.

Requirements

Mercier Consultancy MD is looking for a driven German Speaking Client Representative to join our team based in beautiful Crete! This exciting position allows you to work closely with our German-speaking clients, ensuring they receive top-level support and service.

As a Client Representative, you will be the face of our company, tasked with building strong relationships and providing effective solutions. Your communication skills and commitment to client satisfaction will play a pivotal role in our client engagement strategy.

Your Responsibilities Include:

• Providing exceptional customer service to our German-speaking clients through various channels, including phone, email, and in-person interactions.
• Responding to client inquiries and resolving issues promptly and professionally.
• Maintaining detailed records of client interactions to ensure thorough follow-up and service continuity.
• Coordinating with internal teams to facilitate problem resolution and enhance the overall client experience.
• Staying informed about our offerings to provide accurate, helpful support to clients.

Requirements

Mercier Consultancy MD is thrilled to offer a position as a German Customer Support Representative for a premium jewelry and accessories brand, with the flexibility of remote work in Greece. This exciting opportunity is perfect for individuals who are passionate about luxury products and customer service, and who are looking to make a positive impact in a vibrant, creative industry.

Key Responsibilities

• Provide exceptional support to German-speaking customers through various communication channels, including phone, email, and chat.
• Assist customers with inquiries about premium jewelry and accessories, ensuring a thorough and knowledgeable response.
• Handle customer complaints and resolve issues effectively to maintain high levels of satisfaction.
• Document customer interactions meticulously in our CRM system to track feedback and improve services.
• Collaborate with the sales and product teams to ensure seamless order processing and customer interactions.
• Stay updated on product knowledge and market trends to better assist customers and enhance their shopping experience.

Requirements

Mercier Consultancy MD is pleased to offer a position for a German Customer Support Representative specialized in the Banking Sector, based in the vibrant city of Athens, Greece. This role is ideal for customer service professionals who are looking to leverage their language skills and banking knowledge to provide exceptional support to clients in a fast-paced environment.

Key Responsibilities

• Provide excellent customer support to German-speaking clients regarding banking products and services through various channels including phone, email, and chat.
• Address and resolve inquiries about accounts, transactions, and banking policies accurately and efficiently.
• Handle customer complaints and issues with professionalism, ensuring customer satisfaction and loyalty.
• Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
• Collaborate with banking specialists to ensure comprehensive solutions for complex customer inquiries.
• Stay updated on banking regulations, products, and processes to enhance the quality of customer service provided.

Requirements

Join our team at Mercier Consultancy MD as a German Customer Consultant focusing on the automotive industry! This remote position in Greece presents an exciting opportunity to support our German-speaking customers in their inquiries related to automotive products and services. If you're enthusiastic about cars and technology, and enjoy providing top-notch customer service, we want you on our team!

Key Responsibilities

• Offer exceptional support to German-speaking customers via phone, email, and chat.
• Assist with inquiries about automotive products, services, and technical issues.
• Resolve customer concerns with professionalism and efficiency.
• Document customer interactions and feedback to improve overall service quality.
• Collaborate with internal teams to ensure seamless customer experience.
• Stay informed on automotive trends and product updates to provide informed assistance.

Requirements

Join Mercier Consultancy MD as a German Customer Care Specialist and be part of our dedicated team! This remote position allows you to work from anywhere in Greece, providing an excellent opportunity for individuals fluent in German who are passionate about delivering top-notch customer service. In this role, you will assist German-speaking clients with their inquiries and concerns, ensuring a positive and seamless customer experience.

Key Responsibilities

• Provide outstanding customer support in German via phone, email, and live chat channels.
• Assist customers with inquiries related to products, services, and account management.
• Document customer interactions accurately in our CRM system for efficient follow-up and reporting.
• Effectively resolve customer complaints and provide solutions to enhance satisfaction.
• Collaborate with different teams to address customer concerns and improve support processes.
• Keep abreast of product updates and company policies to provide accurate information to clients.

Requirements