Join Mercier Consultancy MD as a Dutch Speaking Customer Service Agent for Booking.com and experience the vibrant lifestyle in sunny Greece! This exciting opportunity allows you to immerse yourself in a dynamic work environment while helping Dutch-speaking customers with their travel needs and inquiries.

Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat with inquiries related to their bookings, travel plans, and accommodation options.
• Provide expert guidance and support to enhance the customer experience and ensure all queries are addressed promptly.
• Handle complaints and troubleshoot issues with a focus on maintaining high customer satisfaction.
• Document interactions and feedback in the CRM system to track inquiries and service quality.
• Collaborate with team members to improve service efficiency and promote a customer-first environment.
• Stay informed about the latest offers, promotions, and travel trends to provide informed assistance to clients.

Requirements

Join the vibrant team at Mercier Consultancy MD as a Dutch Language Hospitality Reservations Agent! This is a fantastic opportunity to move to Greece and embark on a rewarding career in the hospitality industry, complete with relocation assistance. In this role, you will help Dutch-speaking clients make their vacation dreams come true by providing top-notch reservation services.

Key Responsibilities

• Engage with Dutch-speaking clients through phone, email, and chat to facilitate their hospitality bookings.
• Offer expert knowledge on various accommodations, services, and local attractions to assist clients in making informed decisions.
• Handle reservation requests with accuracy, confirming all necessary details to ensure a smooth booking experience.
• Proactively address inquiries and resolve any issues that arise during the booking process with a focus on customer satisfaction.
• Keep detailed records of customer interactions and bookings in our CRM system.
• Stay informed about industry trends in hospitality to provide clients with the best options available.

Requirements

Join Mercier Consultancy MD as a Croatian Speaking Travel Consultant for our Online Travel Agency and transform your passion for travel into a thriving career based in beautiful Greece! This role allows you to engage with clients online, helping them plan unforgettable trips while enjoying the scenic views and rich culture of Greece.

Key Responsibilities

• Assist Croatian-speaking clients through online platforms, providing support for their travel inquiries and reservations.
• Offer expert advice on travel packages, destinations, and accommodations tailored to client preferences.
• Design and curate personalized travel itineraries that highlight clients’ interests and ensure memorable experiences.
• Quickly address and resolve client concerns or issues to maintain a high level of customer satisfaction.
• Document client interactions and preferences in our CRM system to ensure continued exceptional service.
• Keep abreast of the latest travel trends, services, and destination updates to offer informed recommendations.

Requirements

Join the dynamic team at Mercier Consultancy MD as a Croatian Speaking Hotel Reservations Agent! This exciting position allows you to work in beautiful Greece, with paid relocation assistance included. In this role, you will assist Croatian-speaking clients in booking their ideal hotel accommodations while providing exemplary customer service.

Key Responsibilities

• Engage with Croatian-speaking clients through phone, email, and chat to facilitate hotel reservations.
• Provide detailed information on hotel options, rates, amenities, and local attractions to help clients make informed decisions.
• Accurately process reservation requests and confirm all relevant details with clients.
• Address any inquiries or issues related to bookings promptly and professionally to ensure customer satisfaction.
• Maintain accurate records of client interactions and reservation details in our CRM system.
• Stay informed about industry trends and hotel offerings to provide the best recommendations to clients.

Requirements

Mercier Consultancy MD invites you to apply for the position of Bilingual Hotel Booking Specialist (Dutch), where you’ll enjoy the freedom of remote work from the beautiful landscapes of Greece! In this role, you will be responsible for assisting clients with their hotel reservations, ensuring a smooth and enjoyable booking experience.

Key Responsibilities

• Support Dutch-speaking clients with hotel booking inquiries and reservations through various communication channels, including phone, email, and chat.
• Provide detailed information about hotel options, amenities, and pricing to help clients make informed decisions.
• Process bookings accurately, ensuring all client preferences are correctly captured and confirmed.
• Handle customer issues or inquiries with professionalism and efficiency, aiming for a high level of client satisfaction.
• Maintain accurate records of client interactions and bookings in our CRM system.
• Stay updated on hotel trends, properties, and offers to provide clients with the best options available.

Requirements

Start your new adventure with free relocation to a holiday paradise! ✨

Looking for a fresh career start and the chance to live in one of Europe’s most beautiful destination? This is your opportunity. We are hiring German-speaking team members to deliver customer support. No previous experience required, full paid training is provided.

What you will be doing:

• Communicate with customers via phone, chat, and e-mail
• Track and follow up on cases to ensure timely and efficient resolution
• Maintain high customer satisfaction while representing a major brand
• Work toward targets based on client requirements and internal goals

Requirements

• Fluency in German
• Good communication skills in English
• Strong soft skills and problem-solving abilities
• Basic computer literacy and tech curiosity
• Ability to multitask and stay organized
• Team spirit and comfort in a dynamic environment

Benefits

A complete relocation package to Greece at absolutely NO cost to you.
Our client covers your flight tickets, hotel accommodation, and support with the house-search process, ensuring an easy and stress-free start to your new life in Greece.

You will also receive:

Take on an exciting opportunity with Mercier Consultancy MD for German Speaking Jobs in Poland! We are looking for enthusiastic candidates interested in relocating to Poland with a fully paid relocation package. In this role, you will be an integral part of our team, providing exceptional service and support to our clients in the German-speaking community.

Key Responsibilities

• Provide outstanding customer service in German, responding to inquiries via phone, email, and live chat.
• Assist clients with their questions and concerns, ensuring a positive experience throughout their engagement.
• Collaborate with various departments to address client needs and manage account-related tasks efficiently.
• Document all client interactions in the CRM system to ensure accurate records and follow-ups.
• Participate in team meetings and training sessions to enhance service standards and knowledge of industry trends.
• Help promote our services and resolve escalated issues in a timely manner.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Spanish Speaking Customer Service Representatives for a prominent Finance Company. This remote position is perfect for individuals based in Greece who are passionate about financial services and dedicated to providing exceptional customer support. In this role, you will assist clients in Spanish, addressing their inquiries and ensuring a smooth customer experience.

Key Responsibilities

• Manage customer inquiries related to financial products and services via phone, email, and chat in Spanish.
• Provide information on account management, loan processes, investment options, and financial advice.
• Assist customers with account setups, troubleshooting issues, and service-related queries.
• Document all customer interactions accurately in the CRM system for record-keeping purposes.
• Collaborate with financial advisors and other departments to effectively resolve customer issues.
• Stay updated on financial industry trends and company offerings to provide accurate information.

Requirements

Mercier Consultancy MD is proud to present an exciting position for a German Speaking Customer Service Agent with an esteemed international airline based in Athens. This role is perfect for individuals who are enthusiastic about the travel industry and are committed to delivering high-quality service to German-speaking customers.

Responsibilities

• Provide support to German-speaking customers via phone, email, and in-person, addressing inquiries about flight bookings, changes, and policies.
• Assist customers with baggage queries, flight information, and travel itineraries to ensure a smooth journey.
• Handle and resolve customer complaints with professionalism and a focus on achieving customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system for ongoing service improvement.
• Collaborate with colleagues in different departments to provide comprehensive support and solutions to customer needs.
• Stay updated on airline services, promotions, and procedures to provide accurate and timely information.

Requirements

Join Our Team!

Are you fluent in German and looking for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are on the hunt for a dedicated and enthusiastic German Speaking Customer Representative.

This role allows you to work from the comfort of your home while participating in a supportive team environment that prioritizes customer service excellence.

Your Role:

• Deliver exceptional customer support to German-speaking clients, ensuring their inquiries are managed with care and professionalism.
• Communicate through various channels including phone, email, and chat.
• Become knowledgeable about our client systems to provide high-quality assistance.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Excellent interpersonal and communication skills with a focus on customer satisfaction.
• Ability to learn new technologies and adapt to remote working tools.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Willingness to work in a remote role from Greece.

Benefits