Mercier Consultancy MD is pleased to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Tobacco Company in Greece. This role is perfect for individuals who are passionate about customer engagement and are looking to work in a dynamic industry. As a customer service representative, you will assist clients in Portuguese, addressing inquiries and providing support related to tobacco products and services.

Key Responsibilities

• Handle customer inquiries regarding tobacco products, brand information, and services via phone, email, and live chat in Portuguese.
• Provide detailed information about product offerings, promotions, and health regulations.
• Assist customers with order placements, modifications, and inquiries regarding shipments and returns.
• Resolve customer issues and complaints in a timely and professional manner.
• Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
• Collaborate with internal teams to enhance customer experience and ensure compliance with company policies.
• Stay informed about tobacco industry trends, products, and regulations to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for Booking.com, based in the picturesque settings of Greece. This role combines the vibrant hospitality industry with a unique chance to work in a beautiful location. As a customer service representative, you will assist customers in German, helping them with their travel bookings, inquiries, and issues, while delivering exceptional service.

Key Responsibilities

• Respond to customer inquiries related to travel bookings, accommodations, and services via phone, email, and live chat in German.
• Assist customers with booking modifications, cancellations, and provide information about available services.
• Resolve any issues or complaints related to bookings in a timely and professional manner.
• Document customer interactions accurately in our CRM system for tracking and improvement purposes.
• Work closely with other teams to ensure smooth operational processes and excellent service delivery.
• Stay updated on promotions, travel trends, and company policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Czech-speaking professionals in Greece! We are offering a fully paid relocation package to help you start your exciting new journey with us. Ideal candidates will be engaging and customer-focused individuals ready to make a difference in their roles while working in a vibrant and culturally rich environment.

Key Responsibilities

• Provide exceptional customer support for Czech-speaking clients across various communication channels including phone, email, and chat.
• Assist customers with inquiries related to products, services, and account management.
• Document all customer interactions and feedback accurately in our CRM system.
• Resolve customer issues and complaints with a solution-oriented approach to ensure satisfaction.
• Collaborate with team members and other departments to improve the overall service delivery and customer experience.
• Stay updated on product knowledge, service offerings, and business processes to provide informed support.

Requirements

DSI, a trusted and authorized partner of AT&T, is seeking an experienced Contact Center Trainer to lead and deliver high-impact training initiatives for our AT&T customer service and escalation teams. This individual will play a key role in shaping agent performance, driving customer satisfaction, and supporting ongoing operational excellence within our contact center environment.

The ideal candidate brings a strong background in training within a wireless telecom contact center, along with expertise in managing escalated customer interactions, resolving issues through research and collaboration, and coaching others to perform at a high level. This role requires someone who can effectively demonstrate best practices and ensure frontline teams are prepared to handle a wide range of customer needs with professionalism and empathy.

If you’re passionate about training, thrive in fast-paced environments, and have experience in the wireless telecom industry—this is the opportunity for you.

• Full-time, Monday – Friday 9am – 5pm

About DSI

Mercier Consultancy MD is excited to present an opportunity for Finnish Speaking Customer Service Representatives for a leading ride-sharing platform, with work based in beautiful Greece. This role is perfect for individuals who have a passion for customer service and enjoy the dynamic nature of the ride-sharing industry. As a customer service representative, you will engage with riders and drivers, providing support and ensuring a seamless experience communicated effectively in Finnish.

Key Responsibilities

• Handle customer inquiries related to ride-sharing services, account management, and app functionality via phone, email, and chat in Finnish.
• Provide assistance with account setup, payment processing, and ride bookings.
• Resolve issues and complaints from riders and drivers in a timely and professional manner.
• Document all customer interactions accurately in a CRM system for effective follow-up.
• Collaborate with internal teams to improve service quality and customer satisfaction.
• Stay informed about company policies, promotions, and local regulations affecting ride-sharing services in Greece.

Requirements

Mercier Consultancy MD is delighted to announce a unique opportunity for Finnish Speaking Customer Service Representatives for a leading Cloud Services Provider, located in beautiful Greece. This position is perfect for individuals who are enthusiastic about technology and cloud solutions while delivering top-tier customer support. As a Finnish-speaking representative, you will assist clients in navigating their cloud service inquiries, ensuring a seamless and satisfying experience.

Key Responsibilities

• Manage customer inquiries regarding cloud services, products, and solutions via phone, email, and chat in Finnish.
• Provide detailed information on service features, pricing, and technical specifications.
• Assist customers with account-related inquiries, subscription management, and technical support.
• Resolve customer complaints and technical issues efficiently, maintaining high satisfaction levels.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical teams to ensure timely resolution of complex issues and improve customer experience.
• Stay informed about the latest trends in cloud technology to provide informed support to clients.

Requirements

We are seeking two Quality Assurance Specialists to join our team—one supporting the Sales team and one supporting the Operations team. In these roles, you will be instrumental in conducting quality assessments, resolving issues, and maintaining our high standards across customer-facing interactions. These positions offer a unique opportunity to make a significant impact during a critical phase of our team’s growth.

What you’ll be doing:

LawnStarter is seeking Internal Quality Assurance Specialists to support our Sales and Operations teams. In these roles, you will be responsible for monitoring and evaluating the quality of customer interactions, ensuring compliance with company policies and procedures, and driving continuous improvement in service quality.

Responsibilities:

• Conduct internal evaluations of customer and client interactions (Sales or Operations, depending on role) and provide actionable feedback to team members
• Identify trends and areas for improvement, and partner with team leads to develop and implement solutions
• Develop, document, and maintain quality assurance standards, processes, and procedures
• Collaborate with cross-functional teams to ensure consistency and alignment in service quality
• Stay up to date on industry standards and best practices in quality assurance

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for French Speaking Customer Service Representatives for an automotive company in Greece. This role is perfect for individuals who are passionate about automobiles and committed to providing high-quality customer support in French. As a member of our customer service team, you will assist clients in understanding automotive products and services while ensuring clear communication.

Key Responsibilities

• Handle customer inquiries regarding automotive products, services, and specifications via phone, email, and chat in French.
• Provide detailed information about vehicle options, pricing, and financing solutions.
• Assist customers with scheduling maintenance appointments and resolving service concerns.
• Address customer complaints and inquiries promptly, ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for efficient follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs effectively.
• Stay informed about the latest automotive trends and updates to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is excited to offer remarkable Spanish Speaking Customer Service positions in the beautiful country of Greece, complete with a fully paid relocation package! This opportunity provides you the chance to advance your career while experiencing the rich culture and stunning landscapes Greece has to offer.

Why Join Us?

At Mercier Consultancy MD, we pride ourselves on fostering a positive and collaborative work environment. As part of our dedicated team, you will play a vital role in ensuring outstanding service for our customers while enhancing your own professional growth.

Key Responsibilities

• Deliver high-quality support to Spanish-speaking customers through phone, email, and chat, ensuring a friendly and professional interaction.
• Assist customers in understanding and navigating our products and services, providing accurate and helpful information.
• Quickly address and resolve customer inquiries and complaints to maintain satisfaction and loyalty.
• Document customer interactions accurately and conduct follow-ups to ensure their complete satisfaction.
• Collaborate with team members and other departments to improve overall service quality and efficiency.
• Stay updated on product knowledge and industry trends to offer informed support to customers.

Requirements

Mercier Consultancy MD is excited to present fantastic Polish Speaking Customer Service positions available in beautiful Greece, complete with a fully paid relocation package! This opportunity allows you to take your career to the next level while enjoying Greece's breathtaking scenery and rich cultural experiences.

Why Join Our Team?

At Mercier Consultancy MD, we are committed to creating a positive and collaborative work environment. Join us and play a key role in delivering exceptional service to our customers while growing both personally and professionally.

Key Responsibilities

• Deliver outstanding customer support to Polish-speaking clients through phone, email, and chat, ensuring a friendly and professional demeanor in all interactions.
• Guide customers in understanding our products and services, providing clear and precise information.
• Swiftly resolve customer inquiries and complaints to ensure high levels of satisfaction.
• Document customer interactions accurately and follow up to ensure their needs are met.
• Collaborate with team members and other departments to continually improve service quality.
• Stay informed about company offerings and industry trends to provide effective assistance.

Requirements