Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Looking for a career move that gives you more than just another job?

Take your career international and join a global tech company in Sofia, Bulgaria.

This is an opportunity to gain experience with a major international brand, work in a multicultural environment and build a career in tech and customer experience — while living in one of Europe's more affordable capitals.

Why Sofia?

Moving abroad doesn't have to mean spending your entire salary just to live there.

In Sofia, your money can go much further. Enjoy affordable restaurants, cafés, gyms, entertainment and rent, while still having everything you'd expect from a modern European capital.

You'll also have Vitosha Mountain right on your doorstep, a growing international community and easy access to travel around Europe and the Balkans.

With Bulgaria's 10% flat income tax, Sofia can be a smart choice if you're looking to improve your lifestyle while building your career.

Your role

As a Danish-speaking Customer Support Agent, you'll support customers using products and services from one of the world's most recognised tech companies.

You'll work in an international team, develop your communication and problem-solving skills, and gain experience working with digital products, customer experience and professional support tools.

​​​​​Sofia combines city buzz with calm living. Grab a coffee downtown in the morning and be on a mountain trail after work. Life here is affordable, the food is fantastic, and the weather gives you both real summers and proper snowy winters.

And with a flat 10% income tax, you get to keep more of what you earn. Simple as that.

Description and requirements

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the Customer Experience industry!

As a Content Moderator with Danish and English you will: 

• Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks

Requirements

Our client is looking for someone with: 

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Field Support Representative

DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.

At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.

Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.

Specific Responsibilities:

Field Support Representative

DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.

At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.

Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.

Specific Responsibilities:

Field Support Representative

DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.

At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.

Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.

Specific Responsibilities: