booking systems

Italian customer support in Greece - Flight and hotel Paid

posted by: spj_bot

Join the dynamic team at Mercier Consultancy MD as an Italian Customer Support Representative in Greece. This is a unique opportunity that not only offers the chance to assist customers in their travel experiences but also covers your flight and hotel expenses. You will be the first point of contact for our Italian-speaking clients, providing them with tailored support for their travel-related inquiries and ensuring they receive the best service possible.


Key Responsibilities

  • Assist Italian-speaking customers with inquiries and bookings related to travel, including flights and accommodations.
  • Provide clear, accurate information about travel packages, policies, and procedures.
  • Handle customer complaints and resolve issues promptly, ensuring customer satisfaction.
  • Maintain detailed records of customer interactions and transactions.
  • Keep up-to-date with travel industry trends and company offerings to provide informed advice.
  • Collaborate effectively with the sales and reservation teams to deliver seamless service.

Requirements

Job Skills

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German Speaking Customer Service for Hospitality & Tourism industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for German Speaking Customer Service Representatives in the Hospitality & Tourism industry. Join our dedicated team and play a vital role in enhancing the experience of travelers and guests. In this position, you will utilize your German language skills to assist customers with their inquiries, bookings, and provide exceptional support throughout their journey.


Key Responsibilities

  • Handle customer inquiries related to hospitality services, travel bookings, and tourism information via phone, email, and chat in German.
  • Provide knowledgeable assistance regarding hotel accommodations, itineraries, and local attractions.
  • Resolve customer complaints and issues with professionalism and a positive attitude.
  • Document customer interactions and keep records up to date in the CRM system.
  • Work closely with hotel partners and service providers to ensure customer satisfaction.
  • Stay informed about the latest trends within the hospitality and tourism industry.

Requirements

Job Skills

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Shipboard Crew Travel Agent

posted by: spj_bot

Job Summary

The Shipboard Crew Travel Agent is tasked with coordinating and managing comprehensive travel arrangements for cruise ship crew members. This role involves booking flights, accommodations, and ground transportation, ensuring alignment with crew schedules and company policies. The agent will liaise closely with the crew, Shipboard HR, and onboard hotel operations to deliver seamless travel logistics while maintaining high service standards and cost efficiency.

Responsibilities and Accountabilities

Travel Coordination

  • In coordination with Scheduling Managers and Shipboard Crew Accountants, arrange and book all travel needs for crew members, including flights, accommodations, and transportation, adhering to company policies and international visa requirements.
  • Align travel schedules with embarkation and disembarkation timelines, ensuring smooth transitions.
  • Manage last-minute travel changes or emergencies, including cancellations, delays, and rebookings.

Communication & Support

Job Skills

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