Alumil, a leading manufacturer of architectural aluminium systems, is seeking a Front Desk & Administrative Officer to join our dynamic team.

Role Overview:

The Front Desk & Administrative Officer is the first point of contact for our clients and visitors, responsible for creating a welcoming atmosphere while also managing various administrative tasks that help streamline the office operations. This role combines customer service and administrative functions, ensuring smooth communication both internally and externally.

Additionally, as a vital part of the Human Resources team, this position will oversee the processing of employee expense claims and coordinate office and building maintenance at Efkarpia.

Main Responsibilities:

Join the dynamic team at Mercier Consultancy MD as a Hungarian Speaking Travel Support Advisor in the heart of Sofia, Bulgaria! We are looking for motivated individuals who are passionate about travel and enjoy providing outstanding customer service. In this role, you will assist Hungarian-speaking clients with their travel arrangements, ensuring they receive the best possible support throughout their journeys.

Key Responsibilities

• Assist Hungarian-speaking clients with their travel inquiries via phone, email, and chat, providing timely and accurate information.
• Manage the booking process, including modifications and cancellations, while ensuring a smooth experience for clients.
• Offer travel recommendations tailored to client preferences and assist in creating memorable travel experiences.
• Handle customer complaints and inquiries effectively, aiming for resolution and client satisfaction.
• Document and maintain client interactions and support requests in our internal system.
• Stay updated on the latest travel trends and company offerings to deliver expert advice.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a German Speaking Customer Support Agent for Booking.com, with the exciting chance to work in Greece! In this role, you will provide exceptional support to our German-speaking customers, helping them navigate their travel bookings and ensuring a smooth experience.

Key Responsibilities

• Deliver outstanding customer service to German-speaking clients via phone, email, and live chat regarding their bookings and inquiries.
• Assist customers with reservations, cancellations, modifications, and general inquiries related to their travel plans.
• Resolve customer complaints and issues promptly while maintaining high customer satisfaction levels.
• Document interactions and updates in the CRM system accurately for future reference.
• Collaborate with various departments to address complex issues and improve customer experiences.
• Stay informed about Booking.com services, promotions, and travel trends to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives in the Travel & Hospitality sector, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are passionate about travel and hospitality, and who enjoy helping customers create memorable experiences. As a member of our team, you will assist clients by addressing their inquiries and providing exceptional service in German.

Key Responsibilities

• Manage customer inquiries related to travel bookings, accommodations, and services via phone, email, and chat in German.
• Provide information on travel destinations, itineraries, and hospitality offerings.
• Assist customers with booking processes, changes, and cancellations professionally.
• Resolve any issues or complaints with a focus on delivering high-quality customer satisfaction.
• Document all interactions and maintain accurate records in the CRM system for follow-up purposes.
• Collaborate with teams across the organization to ensure seamless service delivery.
• Stay current with travel trends and destination highlights to provide accurate recommendations and advice.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives within the Travel & Hospitality sector. This position is perfect for individuals who have a passion for travel and are committed to providing exceptional customer service. As a representative, you will assist clients with their inquiries and help them make the most of their travel experiences, all while communicating effectively in German.

Key Responsibilities

• Handle customer inquiries regarding travel bookings, accommodations, and hospitality services via phone, email, and chat in German.
• Provide detailed information on travel packages, special offers, and itineraries.
• Assist customers with booking modifications, cancellations, and concerns regarding their travel plans.
• Resolve customer complaints and issues promptly to ensure a positive travel experience.
• Document all customer interactions accurately in the CRM system for efficient follow-up and service improvement.
• Collaborate with travel suppliers and internal teams to enhance service delivery and customer satisfaction.
• Stay informed about travel industry trends and company offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is proud to announce an opening for an Italian Customer Support Representative for a leading booking site specializing in car rentals, based in the beautiful city of Athens, Greece. In this role, you will be instrumental in assisting Italian-speaking clients, providing them with exceptional support and information to enhance their car rental experience.

Key Responsibilities

• Offer dedicated customer support to Italian-speaking clients through phone, email, and chat regarding car rental inquiries and bookings.
• Provide accurate information about rental policies, vehicle options, and pricing to facilitate informed decision-making.
• Resolve customer complaints and issues swiftly, ensuring high levels of customer satisfaction.
• Document all customer interactions thoroughly in our CRM system for quality assurance.
• Work closely with the bookings and reservations team to manage and confirm customer orders efficiently.
• Stay updated on company services and the latest trends in the car rental market to provide relevant information to customers.

Requirements

Mercier Consultancy MD is looking for a dynamic Spanish Customer Consultant to join our team for an exciting accommodation platform based in Athens. In this role, you will play a crucial part in maintaining our high standards of customer service for Spanish-speaking users. Your primary responsibility will be to assist customers with their accommodation inquiries and provide support throughout their journey. If you are passionate about hospitality and enjoy helping others, we encourage you to apply!

Key Responsibilities

• Provide exceptional customer support to Spanish-speaking customers through phone, email, and live chat.
• Assist users with inquiries related to bookings, cancellations, and accommodations.
• Resolve customer issues efficiently while ensuring a positive experience.
• Document customer feedback and interactions to improve service offerings.
• Collaborate with internal teams to facilitate smooth customer experiences.
• Stay informed about industry trends and platform features to offer informed assistance.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Exmouth Dive & Whalesharks Ningaloo is proud to deliver unforgettable marine experiences on the pristine Ningaloo Reef in Exmouth, Western Australia. Our tours help guests reconnect with nature through guided wildlife cruises, snorkelling adventures and scuba diving. With two wildlife interaction licences, we offer the rare opportunity to swim with Whale Sharks and Humpback Whales.

Our passionate, fully qualified team ensures safe, respectful encounters while showcasing the natural beauty of Western Australia’s North West Cape.

Operating from February/March to October/November, we experience - and share - all seasons of the Ningaloo Reef.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Join Mercier Consultancy MD as a Dutch Speaking Customer Support Representative for Booking.com, where we offer fully paid relocation to beautiful Greece! This exciting opportunity allows you to assist Dutch-speaking customers with their travel bookings and inquiries, ensuring a seamless and enjoyable experience as they explore the world. If you are passionate about travel and customer service, we want you on our team!

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking clients through various channels including phone, email, and chat.
• Assist customers with bookings, inquiries, and travel-related questions, delivering accurate and helpful information.
• Resolve issues and complaints efficiently to ensure high levels of customer satisfaction.
• Maintain detailed records of customer interactions and document feedback in our CRM system.
• Collaborate closely with various teams to enhance customer service and streamline processes.
• Stay updated on booking processes, policies, and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Croatian Speaking Customer Service Representatives for Booking.com, with the flexibility of working remotely from Greece. This position is ideal for individuals who are passionate about travel and hospitality and are committed to delivering top-notch customer service. As part of our team, you will assist customers in Croatian, helping them navigate their booking inquiries and ensuring a seamless travel experience.

Key Responsibilities

• Provide exceptional customer service by assisting customers with their booking inquiries, modifications, and cancellations via phone, email, and chat in Croatian.
• Guide customers in selecting suitable accommodations and travel options based on their preferences.
• Resolve any issues or complaints efficiently, ensuring a positive customer experience.
• Document all customer interactions accurately within the CRM system.
• Collaborate with other departments to enhance service quality and operational efficiency.
• Stay informed about company offerings, promotions, and industry trends to provide accurate information to customers.

Requirements