SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Mercier Consultancy MD is looking for an enthusiastic Norwegian Customer Support Consultant to join our team in a remote position based in Greece. This role offers the opportunity to provide top-quality service to Norwegian-speaking customers, helping them with inquiries and solutions that enhance their experience. If you are passionate about customer service and wish to work in a flexible environment, we would love to hear from you!

Key Responsibilities

• Provide exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
• Assist customers with a variety of inquiries ranging from product information to issue resolution.
• Handle customer complaints with professionalism and a focus on satisfactory resolution.
• Document customer interactions to support team performance and identify trends.
• Collaborate with internal teams to resolve complex issues and improve our service offerings.
• Keep up-to-date with product knowledge and policies to effectively support customers.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a dedicated Czech Customer Support Consultant to join our team in Athens. In this role, you will provide exceptional support to our Czech-speaking clients, assisting them with their inquiries and ensuring they have a positive experience with our services.

Key Responsibilities

• Offer excellent customer support to Czech-speaking clients via phone, email, and chat.
• Address a wide range of inquiries, including questions about products, services, and account management.
• Resolve customer issues proficiently while maintaining a high level of customer satisfaction.
• Document interactions for quality assurance and future reference.
• Collaborate with other departments to ensure efficient problem resolution.
• Keep current on product knowledge and service updates to effectively support customers.

Requirements

Mercier Consultancy MD is seeking a dedicated Swedish Customer Support Representative specializing in E-commerce to join our dynamic team in Athens. This role offers an exciting opportunity for individuals passionate about delivering exceptional customer service in the e-commerce sector. As a key member of our customer support team, you will engage with Swedish-speaking customers, ensuring their inquiries and issues are addressed promptly and effectively.

Key Responsibilities

• Provide top-notch customer support to Swedish-speaking clients across multiple platforms, including phone, email, and chat.
• Support customers with e-commerce operations, including order inquiries, product details, and account management.
• Quickly resolve customer concerns while ensuring a positive experience.
• Record customer interactions and feedback, contributing to our ongoing improvement initiatives.
• Collaborate with other departments to manage and resolve intricate issues when needed.
• Keep informed about product updates, promotions, and changes in company policy.

Requirements

Finnish-Speaking Customer Support — Live & Work in Athens (with WFH set-up)

Ever dreamed of living somewhere where ancient history, turquoise coastlines, rooftop bars and everyday sunshine are simply… your new normal? Athens isn’t just a city — it’s a lifestyle. And now you can build your career while enjoying it.

Whether you picture yourself working from a cosy apartment in Koukaki, taking your laptop to a café in Pangrati, or joining your team on-site in one of Europe’s most modern office hubs, this role gives you the flexibility to shape your life in Greece the way you want.

This is your chance to combine Finnish language skills with a relaxed Mediterranean routine, a vibrant social scene, world-class food and weekend island trips — all while building global experience with a multinational brand.

What you’ll do (when you’re not exploring Athens):

• Support customers via email, chat and phone
• Communicate with empathy, clarity and professionalism
• Work closely with your team, contributing to a positive and supportive environment
• Focus on quality, problem-solving, and customer loyalty

Requirements

• Fluency in Finnish
• Good English communication skills
• Basic tech confidence (Windows, shortcuts, troubleshooting)
• Soft skills, patience, and a proactive mindset

Benefits

Mercier Consultancy MD is excited to announce a unique opportunity for Icelandic Speaking candidates looking for jobs in beautiful Bulgaria, with a fully paid relocation package! This is an excellent chance for individuals fluent in Icelandic to explore career options while experiencing the rich culture and scenic landscapes of Bulgaria. Our company is dedicated to providing a supportive and dynamic work environment where you can thrive.

Key Responsibilities

• Utilize your Icelandic language skills to support customers and clients in various roles across our organization.
• Engage with clients via multiple communication channels, addressing inquiries and providing exceptional service.
• Collaborate with local teams to enhance client experiences and optimize service delivery.
• Assure accurate documentation of client interactions and uphold company standards.
• Participate in training programs to develop your skills and stay updated on product knowledge.
• Contribute to team projects and initiatives that enrich the workplace and build community.

Requirements

Mercier Consultancy MD is thrilled to offer exciting Czech Speaking job opportunities in Sofia, Bulgaria, complete with a fully paid relocation package! We are seeking passionate and motivated individuals looking to grow their careers while enjoying the vibrant culture of Bulgaria’s capital. In this role, you'll have the chance to leverage your language skills and contribute to a dynamic team within our organization.

Key Responsibilities

• Engage with Czech-speaking clients through various communication channels, addressing inquiries and providing effective solutions.
• Support customers with product information, troubleshooting, and general assistance to ensure a positive experience.
• Record and manage customer interactions accurately using our CRM system.
• Collaborate with cross-functional teams to enhance customer satisfaction and resolve any escalations.
• Analyze customer feedback and data to inform improvements in our services and processes.
• Stay informed about industry trends and updates to effectively assist clients.

Requirements

About Us

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 225 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.

About The Job:

As a Developer Support Engineer, you'll be the go-to expert for helping customers integrate with our Web Scraping API (Zyte API) and Cloud Spider Deployment Platform (Scrapy Cloud). You’ll troubleshoot API issues, resolve scraping blocks, help deploy and debug crawlers in the cloud, and assist with usage and billing questions — whatever it takes to keep our customers get-going with their business!

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Inbound Advisory Call & Administration Tasks Agent for our MCP team in vibrant Lisbon! This exciting position calls for motivated individuals who possess excellent Dutch language skills and have a passion for providing exceptional customer service while managing administrative responsibilities. Join us in creating a positive and informative experience for our clients!

Key Responsibilities

• Manage inbound advisory calls from Dutch-speaking customers, delivering insightful information regarding our products and services.
• Support customers with their inquiries and ensure that all communications are accurately recorded in the CRM system.
• Perform various administrative tasks related to customer accounts and documentation, ensuring compliance and accuracy.
• Work closely with sales and customer support teams, fostering a unified approach to customer engagement.
• Generate reports on customer interactions, feedback, and trends to help refine service strategies.
• Stay up to date on product offerings and developments in the industry to provide relevant guidance and advice.

Requirements

Mercier Consultancy MD is seeking a motivated Dutch Customer Advisor for Smart Home & Appliances to be part of our team in Greece! This is an exciting opportunity for individuals who are passionate about technology and customer service. In this role, you will support customers in understanding and utilizing smart home products, ensuring they have the best experience possible.

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking clients regarding smart home appliances via phone, email, and chat.
• Assist customers with product inquiries, troubleshooting, and technical support.
• Guide customers through the installation and usage of smart home devices to enhance user satisfaction.
• Document interactions with customers in the CRM system, ensuring accurate records of inquiries and solutions provided.
• Collaborate with product teams to relay customer feedback and contribute to service improvements.
• Stay up-to-date with the latest smart home technology trends and products.

Requirements