Role Overview

We are seeking an experienced Senior Account Manager to manage and grow relationships with key clients while ensuring successful delivery of projects and services. The role requires a strategic thinker who can build strong client partnerships, identify growth opportunities, and coordinate internally with delivery, product, and technical teams to ensure high-quality outcomes.

The ideal candidate has strong experience managing enterprise or high-value clients, is comfortable leading client discussions, and has a proactive approach to solving problems and driving client satisfaction.

Mercier Consultancy MD is excited to offer an exceptional opportunity for a German Speaking Travel Agent to join our innovative team and work remotely from Greece. This position comes with fully paid relocation to ensure a smooth transition for the right candidate. You will play a pivotal role in assisting German-speaking clients with their travel arrangements, providing them with personalized service and expert advice.

Key Responsibilities

• Engage with German-speaking clients via phone, email, and chat, providing outstanding customer support.
• Craft tailored travel itineraries that reflect clients’ travel preferences, interests, and budgets.
• Handle bookings for flights, accommodations, and activities while ensuring a seamless travel experience.
• Provide information and guidance on travel destinations, services, and industry trends.
• Manage and resolve client inquiries and complaints to ensure high levels of customer satisfaction.
• Maintain accurate records of client interactions in our CRM system to facilitate effective follow-ups.
• Stay knowledgeable about travel regulations, industry updates, and various destinations to better assist clients.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Customer Support Representative specializing in premium tobacco and innovative vaping products. This role is perfect for individuals who have a passion for customer service and a keen interest in the evolving landscape of vaping and tobacco products.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels including phone, email, and live chat.
• Respond promptly to inquiries about premium tobacco and vaping products, ensuring accurate and professional communication.
• Effectively address and resolve customer complaints and issues to maintain high levels of customer satisfaction.
• Document customer interactions, ensuring accurate records are maintained in our CRM system.
• Collaborate with product teams to stay updated on new offerings and industry trends, enhancing the support experience.
• Educate customers on product features, benefits, and usage to promote informed purchasing decisions.

Requirements

Mercier Consultancy MD is seeking a knowledgeable and motivated German Speaking Customer Support Representative specializing in Online Banking and Digital Finance. In this role, you will be the first point of contact for our German-speaking clients, providing them with support and guidance in navigating our online banking services and digital financial products.

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients regarding online banking procedures and digital finance inquiries via phone, email, and chat.
• Assist clients with account-related questions, transactions, and product functionalities, ensuring accurate and timely responses.
• Proactively troubleshoot and resolve client issues to maintain high levels of customer satisfaction.
• Keep thorough records of client interactions within our CRM system to ensure effective follow-up and service improvement.
• Collaborate with technical and operational teams to address complex issues and enhance service offerings.
• Stay informed about the latest trends in online banking and digital finance to provide knowledgeable support.

Requirements

Mercier Consultancy MD is pleased to present a fantastic opportunity for Croatian Speaking Customer Service Representatives for a prestigious Airline Company, with the chance to work in the picturesque setting of Greece. This role is perfect for individuals who are passionate about the travel industry and committed to providing exceptional customer support. As a representative, you will assist customers in Croatian, addressing their inquiries and ensuring a seamless travel experience.

Key Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, baggage, and travel information via phone, email, and chat in Croatian.
• Provide clear and accurate information regarding flight schedules, ticket prices, and airline policies.
• Assist customers with troubleshooting issues related to bookings and account management.
• Resolve customer complaints and concerns efficiently to ensure high levels of customer satisfaction.
• Document all customer interactions in the CRM system for accurate record-keeping and follow-up.
• Collaborate with other departments to improve service delivery and address customer needs effectively.
• Stay informed about travel regulations and airline industry trends to provide relevant assistance.

Requirements

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

The main purpose of the Sales Development Representative (SDR) is to generate and qualify outbound sales opportunities by initiating high-level, personalized outreach to prospective clients.

As an SDR at Hustler Marketing, you will be responsible for building the top of the sales funnel from scratch through outbound prospecting efforts. This includes conducting in-depth research, crafting highly personalized outreach messages, and booking discovery meetings with qualified prospects.

Unlike a Business Development Representative (BDR) role, this position focuses exclusively on outbound activity. You will not rely on Marketing Qualified Leads (MQLs), but instead will proactively identify, research, and initiate conversations with potential clients.

The SDR will report directly to the Sales Department Lead and collaborate closely with the Sales and Service Departments to ensure a smooth transition from prospecting to discovery and closing.

About the Role:

Mission statement:

The primary mission of our Sales Development Representative is to consistently generate high-quality discovery meetings through strategic outbound prospecting, high-level personalization, and effective communication.

The main purpose of the Sales Development Representative (SDR) is to generate and qualify outbound sales opportunities by initiating high-level, personalized outreach to prospective clients.

As an SDR at Hustler Marketing, you will be responsible for building the top of the sales funnel from scratch through outbound prospecting efforts. This includes conducting in-depth research, crafting highly personalized outreach messages, and booking discovery meetings with qualified prospects.

Unlike a Business Development Representative (BDR) role, this position focuses exclusively on outbound activity. You will not rely on Marketing Qualified Leads (MQLs), but instead will proactively identify, research, and initiate conversations with potential clients.

The SDR will report directly to the Sales Department Lead and collaborate closely with the Sales and Service Departments to ensure a smooth transition from prospecting to discovery and closing.

About the Role:

Mission statement:

The primary mission of our Sales Development Representative is to consistently generate high-quality discovery meetings through strategic outbound prospecting, high-level personalization, and effective communication.

The main purpose of the Sales Development Representative (SDR) is to generate and qualify outbound sales opportunities by initiating high-level, personalized outreach to prospective clients.

As an SDR at Hustler Marketing, you will be responsible for building the top of the sales funnel from scratch through outbound prospecting efforts. This includes conducting in-depth research, crafting highly personalized outreach messages, and booking discovery meetings with qualified prospects.

Unlike a Business Development Representative (BDR) role, this position focuses exclusively on outbound activity. You will not rely on Marketing Qualified Leads (MQLs), but instead will proactively identify, research, and initiate conversations with potential clients.

The SDR will report directly to the Sales Department Lead and collaborate closely with the Sales and Service Departments to ensure a smooth transition from prospecting to discovery and closing.

About the Role:

Mission statement:

The primary mission of our Sales Development Representative is to consistently generate high-quality discovery meetings through strategic outbound prospecting, high-level personalization, and effective communication.