Our client is offering an opportunity to build an international career in the iGaming industry while living in one of Europe’s most established expat hubs — Malta.

Malta is a fast-growing centre for online gaming, attracting professionals from across the Netherlands, Belgium, Scandinavia, and other European markets. This role provides hands-on experience within sportsbook and online casino operations, offering valuable exposure to payments, compliance, fraud prevention, and customer operations.

You will become a product expert and act as a key contact point for customers, gaining insight into the operational backbone of a global iGaming business.

Key Responsibilities

• Handle customer queries via phone, live chat, and email
• Manage withdrawals and payment-related questions
• Process KYC documentation and conduct enhanced due diligence
• Perform security and transaction checks on customer accounts
• Collaborate closely with payments, fraud, and compliance teams
• Analyse customer trends and contribute to internal process improvements
• Take ownership of cases from start to resolution
• Contribute to KPIs and service level targets

Requirements

Live and work where others go on vacation!

Are you ready to start an international career in one of Europe’s sunniest destinations? Join a vibrant, multicultural team in Malta – a Mediterranean island known for its 300+ days of sunshine, crystal-clear waters, and thriving expat community.

Our client is currently hiring Dutch-speaking Game Presenters to join their state-of-the-art broadcasting studio in Malta. Become part of a dynamic international company with over 1,000 employees worldwide.

About the Role

As a Game Presenter, you will host live online games for Dutch players. You’ll be the face of the game, ensuring an engaging, professional, and entertaining experience while maintaining smooth gameplay throughout each session.

No previous experience? No problem. You will receive paid training to develop your presentation skills and gain all the technical knowledge required for the role.

Requirements

• Fluent in Dutch with good English skills
• Confident communicator comfortable in front of the camera
• Energetic, engaging, and service-minded
• Responsible and detail-oriented
• Team player
• Experience in customer service, hospitality, or similar roles is an advantage

Benefits

Mercier Consultancy MD is thrilled to announce an opening for a Dutch/Flemish Speaking Technical Online Support Specialist who is eager to relocate to Sofia, Bulgaria. This role is ideal for motivated individuals who have a passion for technology and enjoy providing exceptional service to clients. You will be responsible for assisting our Dutch and Flemish-speaking customers with their technical inquiries, ensuring a seamless experience with our products and services.

Key Responsibilities

• Deliver high-quality technical support to Dutch and Flemish-speaking customers via online communication methods.
• Identify, troubleshoot, and resolve a variety of technical issues efficiently while maintaining a customer-centric approach.
• Provide clear and precise instructions to customers, guiding them through troubleshooting steps.
• Maintain comprehensive records of customer interactions and issue resolutions within our support system.
• Collaborate with internal teams to escalate complex problems and contribute to ongoing product improvements.
• Stay informed about product developments, service updates, and best practices in customer support to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Dutch/Flemish Speaking Technical Online Support Specialists willing to relocate to Sofia, Bulgaria. This role invites individuals with a passion for technology and customer service to provide support to our Dutch and Flemish-speaking customers as they navigate our products and services.

Key Responsibilities

• Deliver exceptional technical support to Dutch and Flemish-speaking customers through online communication channels.
• Diagnose and resolve a range of technical issues efficiently, ensuring high levels of customer satisfaction.
• Guide clients through troubleshooting processes and offer clear, step-by-step instructions.
• Maintain detailed records of customer interactions and troubleshoot processes in our support system.
• Collaborate with internal teams to address complex issues and enhance customer experience.
• Stay updated on new product releases, service changes, and technical advancements to support customers effectively.

Requirements

Mercier Consultancy MD is looking for a Dutch/Flemish Speaking Technical Online Support Specialist to join our team in Sofia, Bulgaria. This is an exciting opportunity for individuals who are ready to relocate and immerse themselves in a vibrant culture while offering exceptional support to our clients. You will assist Dutch and Flemish-speaking customers by providing technical solutions and ensuring their satisfaction with our services.

Key Responsibilities

• Provide high-quality technical support to Dutch and Flemish-speaking customers via online channels.
• Diagnose and troubleshoot a variety of technical issues promptly and efficiently.
• Communicate effectively with clients to guide them through technical problems and offer solutions.
• Keep detailed records of customer interactions and maintain accurate support documentation.
• Work closely with product and development teams to escalate unresolved issues.
• Continuously update your knowledge of our products, services, and industry standards to enhance customer satisfaction.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Dutch/Flemish Speaking Sales Representative ready for relocation to the dynamic city of Sofia, Bulgaria. We are seeking enthusiastic individuals who are fluent in Dutch or Flemish and passionate about sales. This position will allow you to promote our client's innovative products and services while experiencing the vibrant culture of Sofia.

Key Responsibilities

• Establish and nurture relationships with potential clients through various outreach methods, including calls and emails.
• Effectively communicate the unique features and benefits of our client’s offerings to help clients make informed purchasing decisions.
• Meet and exceed sales targets while actively contributing to the overall goals of the sales team.
• Conduct market research to stay informed about industry trends, competitor activities, and customer preferences.
• Collaborate with marketing and support teams to enhance customer experience and service quality.
• Engage in continuous training to develop your product knowledge and sales skills further.

Requirements

Mercier Consultancy MD is excited to announce a wonderful opportunity for a Dutch/Flemish Speaking Sales Representative with relocation to the beautiful city of Sofia, Bulgaria. We are seeking enthusiastic individuals who are fluent in Dutch or Flemish and are eager to build a successful career in sales. In this role, you will be responsible for promoting and selling our client’s exceptional products and services, while engaging with a diverse range of customers.

Key Responsibilities

• Identify, engage, and build relationships with potential clients through various outreach methods.
• Clearly communicate the features and benefits of our client’s offerings to assist customers in making informed decisions.
• Meet and exceed individual sales goals while contributing to the overall objectives of the sales team.
• Conduct market research to understand trends, demands, and competitive landscape.
• Collaborate with other teams, including marketing and customer support, to ensure a positive customer experience.
• Participate in training sessions to continuously enhance product knowledge and sales strategies.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Sales Representative, offering relocation to the beautiful city of Sofia, Bulgaria. We are seeking enthusiastic individuals who are fluent in Dutch and have a passion for sales. In this key role, you will be responsible for driving sales and promoting our client’s exceptional products and services, while enjoying the rich culture and experiences that Sofia has to offer.

Key Responsibilities

• Identify and engage potential customers through various outreach methods, including phone, email, and networking.
• Present and communicate the features and benefits of our client’s products to assist clients in their purchasing decisions.
• Meet and exceed individual sales targets while contributing to the collective success of the sales team.
• Conduct market research to stay current on industry trends and competitor analysis.
• Collaborate with other teams such as marketing and support to ensure a seamless customer experience.
• Participate in ongoing training sessions to enhance product knowledge and refine sales skills.

Requirements

Join Our Team!

Are you fluent in Dutch or Flemish and looking for an exciting opportunity to relocate to Sofia? At Mercier Consultancy MD, we are searching for a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative to join our vibrant team.

This position offers a fantastic chance to immerse yourself in a new culture and environment while providing exceptional customer service.

Your Role:

• Deliver outstanding support to Dutch/Flemish-speaking clients, ensuring that their inquiries are handled with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient in our systems to provide high-quality service efficiently.
• Collaborate with team members to ensure a timely resolution of customer issues.

Requirements

• Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Willingness to learn new tools and technologies for customer support.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Open to relocating to Sofia for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Dutch or Flemish and looking for an exciting new opportunity? At Mercier Consultancy MD, we are seeking a passionate Dutch/Flemish Speaking Customer Representative ready to relocate to vibrant Sofia, Bulgaria!

This role offers you the chance to immerse yourself in a dynamic city culture while providing top-notch customer service to our clients.

Your Role:

• Deliver exceptional customer support to Dutch/Flemish-speaking clients, ensuring their inquiries are handled with care and professionalism.
• Use various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient with our client systems to deliver efficient and high-quality service.
• Work collaboratively with your team to ensure timely resolutions of customer issues.

Requirements

• Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Willingness to learn new tools and technologies for customer support.
• Self-motivated, proactive, and able to thrive in a growing environment.
• Willingness to relocate to Sofia, Bulgaria, for this promising opportunity!

Benefits