Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

About DSI

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout fora passionate and driven District Manager to join our growing team! Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The District Manager (DM) will oversee a team of Retail Support Specialist (RSS) who support AT&T customers within national retail locations. In this leadership role, you are responsible for driving operational excellence, elevating customer experience, and ensuring your team delivers expert guidance on account inquiries, device troubleshooting, billing issues, order support, and escalated service concerns.

You will lead, develop, and coach RSS to provide accurate information, resolve customer issues efficiently, and build strong working relationships with retail staff and third-party labor partners. The District Manager ensures consistent execution of AT&T standards across all stores, maintains alignment with store leadership, and upholds a culture of professionalism, partnership, and best in class customer experience.

Responsibilities

Team Leadership & Development

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via calls, chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to present outstanding opportunities for Swedish Speaking Customer Service roles located in the breathtaking country of Greece, all accompanied by a fully paid relocation package! This is your chance to build a fulfilling career while enjoying the beauty and culture of Greece.

Why Join Us?

At Mercier Consultancy MD, we value each team member and strive to foster a collaborative and engaging work environment. As part of our team, you will significantly contribute to customer satisfaction and service excellence.

Key Responsibilities

• Provide exceptional customer service to Swedish-speaking clients through phone, email, and chat, ensuring professionalism and warmth in every interaction.
• Guide customers through our products and services, offering clear and helpful information.
• Quickly address and resolve customer inquiries and complaints, promoting high satisfaction.
• Maintain accurate records of customer exchanges and follow up to ensure their needs are met.
• Collaborate with various departments to continuously enhance service quality.
• Stay updated on our offerings and industry trends to provide relevant support to customers.

Requirements

Mercier Consultancy MD is excited to offer remarkable Spanish Speaking Customer Service positions in the beautiful country of Greece, complete with a fully paid relocation package! This opportunity provides you the chance to advance your career while experiencing the rich culture and stunning landscapes Greece has to offer.

Why Join Us?

At Mercier Consultancy MD, we pride ourselves on fostering a positive and collaborative work environment. As part of our dedicated team, you will play a vital role in ensuring outstanding service for our customers while enhancing your own professional growth.

Key Responsibilities

• Deliver high-quality support to Spanish-speaking customers through phone, email, and chat, ensuring a friendly and professional interaction.
• Assist customers in understanding and navigating our products and services, providing accurate and helpful information.
• Quickly address and resolve customer inquiries and complaints to maintain satisfaction and loyalty.
• Document customer interactions accurately and conduct follow-ups to ensure their complete satisfaction.
• Collaborate with team members and other departments to improve overall service quality and efficiency.
• Stay updated on product knowledge and industry trends to offer informed support to customers.

Requirements

Mercier Consultancy MD is delighted to present an exciting opportunity for Norwegian Speaking Customer Service positions located in the stunning country of Greece, complete with a fully paid relocation package! This role allows you to enhance your career while immersing yourself in the beautiful culture and landscape Greece has to offer.

Why Join Mercier Consultancy MD?

At Mercier Consultancy MD, we are committed to creating an inclusive and supportive work environment. You'll be part of a dynamic team that values customer satisfaction and personal growth.

Key Responsibilities

• Deliver outstanding support to Norwegian-speaking customers through phone, email, and chat, ensuring every interaction is professional and personable.
• Guide customers in understanding our diverse range of products and services by providing clear and accurate information.
• Quickly address and resolve customer inquiries and complaints to maintain high levels of satisfaction.
• Document customer interactions accurately and follow up to ensure all needs are addressed effectively.
• Collaborate with colleagues and other departments to continuously improve service quality and customer experience.
• Stay informed about our offerings and industry trends to provide the best possible assistance.

Requirements

Mercier Consultancy MD is pleased to announce an opportunity for a Greek Speaking Customer Service Agent to join the financial department in Athens. In this role, you will provide exceptional customer service support to Greek-speaking clients, addressing their inquiries related to financial products and services while ensuring a seamless customer experience.

Responsibilities

• Assist Greek-speaking customers via phone, email, and chat with inquiries about financial services and products.
• Provide accurate information regarding account management, transactions, and general banking services.
• Handle customer complaints and resolve issues efficiently, ensuring customer satisfaction.
• Document customer interactions accurately in our CRM system for quality control and record-keeping.
• Collaborate with team members to improve service delivery and enhance customer experience.
• Keep up-to-date with financial products, services, and industry regulations to provide informed support.

Requirements

Mercier Consultancy MD is pleased to offer exceptional German Speaking Customer Service positions in the beautiful country of Greece, complete with a fully paid relocation package! This role provides a unique opportunity to further your career while experiencing the rich culture and stunning scenery of Greece.

Why Work With Mercier Consultancy MD?

We are dedicated to fostering a positive and collaborative work environment where you can excel. As part of our team, you will have a significant impact on customer satisfaction while enjoying professional and personal growth.

Key Responsibilities

• Provide top-notch customer support to German-speaking clients via phone, email, and chat, ensuring professionalism in every interaction.
• Guide customers in understanding our products and services, offering expert advice and solutions.
• Quickly resolve customer inquiries and complaints to ensure a high level of satisfaction.
• Document customer interactions accurately and follow up to guarantee their needs are met.
• Collaborate with team members and other departments to enhance service quality and delivery.
• Stay updated on company offerings and industry trends to provide informed support.

Requirements

Join Mercier Consultancy MD for rewarding French Speaking Customer Service roles set in the picturesque backdrop of Greece, complete with a fully paid relocation package! This is your chance to elevate your career while absorbing the rich history and vibrant lifestyle that Greece has to offer.

Why Work With Us?

At Mercier Consultancy MD, we pride ourselves on fostering a nurturing and dynamic work environment. As part of our team, you will provide exceptional customer service and have the opportunity to make a real difference in the lives of our clients.

Key Responsibilities

• Provide high-quality customer support to our French-speaking clients via phone, email, and chat, ensuring a positive and professional experience.
• Assist customers in understanding our products and services, delivering accurate information and assistance.
• Efficiently resolve customer inquiries and complaints to ensure satisfaction and loyalty.
• Maintain accurate documentation of customer interactions, following up as needed to address their concerns fully.
• Collaborate with team members and departments to enhance customer experience and service quality.
• Stay informed on company offerings and industry trends to provide knowledgeable support.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives for Streaming Services, with the convenience of remote work from Greece. This role is perfect for individuals who are passionate about entertainment and technology, and who thrive on providing exceptional service. As a customer service representative, you will assist customers in French, helping them navigate their streaming inquiries and enhancing their viewing experience.

Key Responsibilities

• Manage customer inquiries regarding streaming services, subscription plans, and technical issues via phone, email, and live chat in French.
• Provide troubleshooting assistance and guide customers through setup and usage of streaming platforms.
• Inform customers about content offerings, promotions, and new features available on the platform.
• Resolve complaints and issues swiftly, ensuring a positive customer experience.
• Document customer interactions accurately in the CRM system to ensure effective follow-up and record-keeping.
• Collaborate with technical teams to resolve complex issues and improve service delivery.
• Stay updated on industry trends and changes in streaming services to provide informed assistance.

Requirements