Mercier Consultancy MD is excited to announce an opening for a Finnish Speaking Customer Service Agent to join our team, with the added perk of paid relocation to Bulgaria. In this role, you will be responsible for delivering exceptional customer service to our Finnish-speaking clients, helping them with inquiries related to our products and services in a vibrant and multicultural environment.

Responsibilities

• Provide support to Finnish-speaking customers through various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding account management, product information, and service-related questions.
• Handle customer complaints effectively and professionally, ensuring issues are resolved to the satisfaction of clients.
• Maintain comprehensive records of customer interactions and feedback in the CRM system.
• Collaborate with team members to enhance the overall customer experience and promote a culture of service excellence.
• Stay updated on product offerings, promotions, and industry trends to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for an Estonian Speaking Customer Service Agent to join a vibrant team in Bulgaria, with the benefit of paid relocation. This role is key in providing exceptional service to our Estonian-speaking clients, assisting them with their inquiries and ensuring a seamless customer experience.

Responsibilities

• Assist Estonian-speaking customers through various channels, including phone, email, and chat, addressing their questions about products and services.
• Provide clear and accurate information, helping customers with account management, billing inquiries, and troubleshooting.
• Resolve customer complaints promptly and professionally, aiming to achieve high customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and follow-up.
• Collaborate with internal teams to escalate issues and ensure timely resolutions.
• Stay updated on the latest promotions, products, and industry trends to inform and assist clients effectively.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Customer Service Agent who will work in Sofia, with paid relocation provided. This position is perfect for individuals seeking an international experience while delivering outstanding service to our Dutch-speaking clients. You will be instrumental in ensuring customer satisfaction and loyalty.

Responsibilities

• Provide assistance to Dutch-speaking customers via phone, email, and chat regarding inquiries related to products and services.
• Deliver comprehensive information about products, assist with orders, and troubleshoot any issues customers may encounter.
• Resolve customer complaints with professionalism and efficiency to enhance customer satisfaction.
• Maintain accurate records of customer interactions in our CRM system to improve service quality.
• Collaborate with colleagues and other departments to ensure a seamless service experience.
• Stay informed about product updates, promotions, and relevant market trends to offer the best support.

Requirements

We are hiring on behalf of our client a leading Marketing Agency that brings unparalleled expertise to the online trading, fintech and financial services industries, a dynamic Account Manager, to join their marketing team.

Requirements

Join Mercier Consultancy MD as a Croatian Speaking Service Agent for Booking.com, located in beautiful Greece! This role is perfect for individuals who are passionate about travel and customer service, as you will be handling inquiries and assisting Croatian-speaking customers with their bookings and travel-related concerns.

Responsibilities

• Provide top-notch customer service to Croatian-speaking clients via phone, email, and chat.
• Assist customers with booking modifications, cancellations, and inquiries related to their travel arrangements.
• Resolve issues and complaints efficiently, ensuring a seamless customer experience.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members and share feedback to enhance service quality.
• Stay informed about company policies, promotions, and travel-related updates to assist customers effectively.

Requirements

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus by RTG is hiring a Salesforce Marketing Cloud Consultant for one of our partners

Requirements

Join Mercier Consultancy MD as a Polish Speaking Travel Support Advisor in Sofia, Bulgaria, and enjoy a paid relocation! We are looking for dedicated individuals with a passion for travel and customer service. In this role, you will be the primary point of contact for our Polish-speaking clients, helping them navigate their travel needs and ensuring an exceptional customer experience.

Key Responsibilities

• Assist Polish-speaking clients with travel inquiries through various communication channels, including phone, email, and chat.
• Manage bookings, modifications, and cancellations efficiently while maintaining high accuracy.
• Provide tailored travel recommendations that align with client preferences and desires.
• Address and resolve customer complaints effectively to ensure satisfaction.
• Document and keep records of client interactions and support requests within our CRM system.
• Keep up-to-date with travel industry trends and company services to provide informed advice to clients.

Requirements

Mercier Consultancy MD is excited to offer a position for a Polish Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role is designed for individuals who are passionate about the gaming industry and excel in providing high-quality customer support. Your contributions will ensure that our Polish-speaking customers receive exceptional service and assistance in their gaming experience.

Key Responsibilities

• Provide back office support for Polish-speaking customers, addressing gaming-related inquiries through various communication channels.
• Collaborate with internal teams to effectively investigate and resolve customer issues.
• Document customer interactions with high accuracy and maintain comprehensive records of processes.
• Identify areas for improvement in operational procedures to enhance customer satisfaction and efficiency.
• Stay up-to-date with gaming products, industry developments, and relevant regulations to deliver knowledgeable support.
• Engage in continuous training and professional development to enhance skills and knowledge in the gaming sector.

Requirements

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

We are seeking a highly experienced Techno-Functional Consultant who will lead Pricing Operations while driving the technology direction and architecture strategy across Google Cloud, Data Science Modeling, Agentic AI, Software Engineering, and Solution Architecture.

This is a hybrid role requiring strong business acumen in pricing and commercial operations, combined with deep technical expertise to design scalable, AI-driven, cloud-native solutions that enable intelligent pricing, automation, and data-driven decision-making.

The ideal candidate bridges business and engineering teams, ensuring pricing strategy is operationally efficient, analytically robust, and technologically advanced.

RESPONSIBILITIES:

1. Pricing Operations Leadership

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role: