Location: Remote – Johannesburg, Gauteng, South Africa

Contract Term: February through September (with potential extension based on performance and business needs)

About the Role

We are seeking an experienced Sales Phone Agent with strong phone-based sales experience and excellent written and spoken English. This is a remote contract role with a call center environment, requiring reliability, strong work ethic, and a distraction-free workspace.

This is a fixed-term contract position. Contract extensions may be considered based on performance and business needs. Structured sales training and ongoing coaching will be provided throughout the ramp-up period.

What You’ll Do:

• Manage inbound and outbound warm calls (approx. 200+ weekly).
• Handle calls lasting 6–15 minutes to close new customers, explain LawnStarter’s services, and upsell recurring plans.
• Meet and exceed sales metrics and quality standards.
• Demonstrate exceptional communication skills with U.S. customers.
• Maintain accurate CRM records and uphold data protection policies.

Who Are We?

Investment Property Group is a private real estate investment and management firm headquartered in Park City, Utah, with additional offices in California, Minnesota, and Oregon. IPG owns and operates 150 properties across 13 states, including Multifamily, Manufactured Homes, and RV communities.

We are committed to supporting our team members through employee engagement, professional development, and a culture rooted in integrity. Join our team as we set new benchmarks in the industry, ensuring that our people thrive, and our communities remain places our residents are proud to call home. 
 

Position Overview:

• Job Title:Community Manager
• Salary: $75,000 - $85,000 annually, depending on qualifications, education, and prior experience
• Schedule: Monday – Friday; 8am – 5pm 
• Explore Aspen Riverpark Apartments:https://aspenriverparkipgliving.com/
   

Position Summary:

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking professionals to work in Sofia, Bulgaria, with fully paid relocation. This role invites you to be part of a vibrant team where you will engage with clients and contribute positively to their experience while leveraging your Swedish language skills.

Key Responsibilities

• Communicate effectively with Swedish-speaking clients via phone, email, and chat to assist with their inquiries and requests.
• Provide support and accurate information about our services, helping clients make informed decisions.
• Process client requests, ensuring high levels of accuracy and attention to detail.
• Resolve customer issues and provide solutions promptly to enhance overall customer satisfaction.
• Maintain organized records of client interactions and transactions in our CRM system.
• Collaborate with various departments to ensure seamless service delivery and client support.
• Stay updated on product offerings and industry trends to provide clients with the best advice.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Spanish Speaking positions in the vibrant city of Sofia, Bulgaria! We are looking for enthusiastic individuals who are ready to embark on a new adventure. This role comes with a fully paid relocation package, allowing you to transition smoothly into your new work environment. You will leverage your Spanish language skills to support our diverse client base while enjoying the rich culture of Sofia.

Key Responsibilities

• Provide exceptional support in Spanish through various communication channels, including phone, email, and chat.
• Assist customers with inquiries, product-related questions, and service requests efficiently.
• Document customer interactions accurately in our CRM system for quality assurance and reporting.
• Resolve customer issues and complaints promptly to ensure a high level of satisfaction.
• Collaborate with internal teams to improve processes and address customer feedback.
• Stay informed about our products, services, and promotions to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to welcome a Portuguese Speaking Fitbit Products Support Specialist to our team in Sofia, Bulgaria. This role is an excellent opportunity for individuals who are passionate about fitness technology and customer service. You will assist Portuguese-speaking customers in navigating their Fitbit products, ensuring they have the best possible experience while achieving their health and wellness goals.

Key Responsibilities

• Deliver exceptional customer support to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Assist customers with product setup, troubleshooting, and inquiries regarding features and functionalities.
• Provide knowledgeable guidance on health tracking, device synchronization, and app usage.
• Maintain accurate documentation of customer interactions and resolutions in our CRM system.
• Collaborate with technical teams to resolve complex customer issues that require further investigation.
• Stay updated on Fitbit product developments and health tracking trends to enhance customer service.

Requirements

Mercier Consultancy MD is seeking a Polish Speaking Travel Support Advisor to join our vibrant team in beautiful Sofia, Bulgaria! This role is perfect for enthusiastic individuals who are passionate about travel and customer service. You will play an essential role in assisting Polish-speaking clients with their travel needs, ensuring they have a smooth and enjoyable experience while exploring their options.

Key Responsibilities

• Provide exceptional support to Polish-speaking clients via phone, email, and live chat regarding travel inquiries.
• Assist clients with booking processes, modifications, and cancellations, ensuring all details are accurate and handled efficiently.
• Offer personalized travel recommendations and solutions based on client preferences and requirements.
• Address customer complaints effectively and resolve issues to ensure a high level of satisfaction.
• Maintain updated records of client interactions in our CRM system for tracking and analysis purposes.
• Stay informed about travel trends, policies, and company offerings to provide informed guidance to customers.

Requirements

Join Mercier Consultancy MD as a Polish Speaking Support Specialist and embark on an exciting journey in Sofia! We offer fully paid relocation for the right candidate. In this role, you will assist Polish-speaking customers, ensuring they receive top-notch support and guidance as they navigate our services.

Your Role

As a Polish Speaking Support Specialist, you will be the first point of contact for our valued Polish clientele. Your role will involve responding to inquiries and providing solutions while maintaining a high standard of customer satisfaction. Your fluency in Polish will be invaluable in building positive relationships with our customers.

Key Responsibilities

• Manage inbound customer inquiries in Polish through phone, email, and chat platforms.
• Offer accurate information and assistance regarding products and services.
• Troubleshoot issues and provide timely resolutions to customer concerns.
• Document interactions with customers and maintain records for quality assurance.
• Work alongside other departments to ensure efficient handling of customer cases.
• Stay updated on product and service knowledge to provide clear guidance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Polish Speaking Fitbit Customer Support Specialist to join our team in Sofia, with relocation support provided! This role is ideal for candidates who are fluent in Polish and passionate about health technology and fitness. You will be a key contributor in assisting Fitbit users, ensuring they receive the best possible support for their products and services.

Key Responsibilities

• Provide exceptional customer support to Polish-speaking Fitbit users through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding device setup, troubleshooting, and product features.
• Document customer interactions accurately for tracking and follow-up purposes.
• Collaborate with technical teams to address complex issues and escalate as needed.
• Stay informed about Fitbit products, services, and industry trends to provide knowledgeable support.
• Participate in training sessions to continually improve service skills and product knowledge.

Requirements

Mercier Consultancy MD is excited to present an opportunity for a Polish Speaking Customer Service Agent to work in the vibrant city of Sofia. With a paid relocation pack included, this role allows you to immerse yourself in a new culture while assisting Polish-speaking customers with their inquiries and ensuring they receive top-tier support.

Responsibilities

• Provide assistance to Polish-speaking customers via phone, email, and chat regarding services and product inquiries.
• Deliver accurate information, resolve issues, and support customers in a friendly and efficient manner.
• Document all customer interactions and feedback in the CRM system to ensure smooth communication.
• Collaborate with team members to enhance customer experience and address recurring issues effectively.
• Stay current with product knowledge and brand updates to provide informed assistance to customers.
• Handle customer complaints with professionalism, ensuring customer satisfaction is prioritized.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Norwegian Speaking Online Store Advisor in Sofia, Bulgaria, with relocation support provided! We are looking for enthusiastic individuals who are fluent in Norwegian and passionate about providing excellent customer support in the e-commerce space. In this role, you will assist customers navigating our online store, ensuring a seamless shopping experience.

Key Responsibilities

• Assist customers in Norwegian via email, chat, and phone, providing exceptional support for their online shopping inquiries.
• Guide customers through the online store, helping them find products and resolve any issues they may encounter.
• Document customer interactions and maintain detailed records in our CRM system for follow-up and analysis.
• Collaborate with team members to continuously improve the online shopping experience and customer satisfaction.
• Gather and relay customer feedback to help enhance service offerings and product selections.
• Stay updated on product knowledge and industry trends to assist customers effectively.

Requirements