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Slovak Customer Support Representative | E-commerce - Athens

posted by: spj_bot

Mercier Consultancy MD is looking for a proactive Slovak Customer Support Representative specializing in E-commerce to join our dedicated team in Athens. If you are passionate about customer service and have a strong command of the Slovak language, this is an excellent opportunity to provide exceptional support to our Slovak-speaking customers and enhance their online shopping experience.


Key Responsibilities

  • Provide exceptional customer support to Slovak-speaking customers through various channels such as phone, email, and live chat.
  • Assist customers with inquiries regarding products, order status, and account management.
  • Efficiently resolve customer complaints and seek to exceed their expectations.
  • Maintain accurate records of customer interactions and provide valuable feedback to improve services.
  • Collaborate with internal teams to manage and resolve complex customer issues.
  • Keep updated on product knowledge, promotions, and changes in policies to furnish customers with accurate information.

Requirements

Job Skills

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Romanian Customer Support - Athens

posted by: spj_bot

Mercier Consultancy MD is pleased to offer a position for a Romanian Customer Support Representative in the vibrant city of Athens, Greece. This role is perfect for individuals who are passionate about customer service and are eager to support our Romanian-speaking clients in achieving their goals and resolving their inquiries.


Key Responsibilities

  • Provide exceptional customer support to Romanian-speaking clients through various channels including phone, email, and chat.
  • Respond to inquiries regarding products, services, and policies with clarity and professionalism.
  • Effectively manage and resolve customer complaints and issues to enhance customer satisfaction.
  • Document all customer interactions accurately in our CRM system for ongoing improvements.
  • Collaborate with team members to deliver comprehensive solutions and enhance service quality.
  • Stay informed about company offerings, product updates, and industry trends to provide informed support.

Requirements

Job Skills

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Portuguese Customer Support Specialist - Athens

posted by: spj_bot

Mercier Consultancy MD is looking for a talented Portuguese Customer Support Specialist to join our team in Athens. This position is perfect for individuals who are fluent in Portuguese and have a passion for helping customers. In this role, you will be the first point of contact for our Portuguese-speaking clients, ensuring that their needs are met and their questions are answered.


Key Responsibilities

  • Provide excellent customer support to Portuguese-speaking clients through various channels, including phone, email, and chat.
  • Assist customers with inquiries, troubleshooting, and account management.
  • Document customer interactions and follow up when necessary to ensure client satisfaction.
  • Collaborate with internal teams to resolve more complex customer issues.
  • Stay knowledgeable about products and services to provide accurate and helpful information.
  • Participate in training sessions to improve service skills and product knowledge.

Requirements

Job Skills

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Portuguese Customer Care Agent | Gaming Industry - Athens

posted by: spj_bot

Mercier Consultancy MD is seeking a dedicated Portuguese Customer Care Agent to join our team in the thriving gaming industry based in Athens. In this role, you will provide exceptional service to our Portuguese-speaking customers, helping them navigate our gaming platforms while ensuring a positive and enjoyable experience. This is a fantastic opportunity to be part of a dynamic and innovative company within a rapidly growing sector.


Key Responsibilities

  • Respond to customer inquiries in Portuguese through multiple communication channels, including phone, email, and live chat.
  • Assist customers with account management, gameplay questions, and technical troubleshooting.
  • Provide information on promotions, features, and services available on our gaming platform.
  • Document and track customer interactions in our CRM system for quality assurance and reporting.
  • Handle customer complaints with professionalism and provide effective solutions to enhance satisfaction.
  • Collaborate with team members and other departments to streamline processes and improve customer experience.

Requirements

Job Skills

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Polish Customer Care Specialist | Sportswear Industry - Athens

posted by: spj_bot

Mercier Consultancy MD is seeking a motivated Polish Customer Care Specialist to join our dynamic team in Athens. If you have a passion for sportswear and love helping customers, this is the perfect opportunity for you! In this role, you will be responsible for providing exceptional support to our Polish-speaking customers, ensuring their inquiries and concerns are addressed professionally and promptly.


Key Responsibilities

  • Deliver outstanding customer service in Polish via phone, email, and social media.
  • Assist customers with inquiries related to products, orders, and account management within the sportswear sector.
  • Document customer interactions and maintain accurate records in our CRM system.
  • Troubleshoot and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
  • Collaborate with internal departments to enhance customer experience and address ongoing concerns.
  • Stay updated on product lines, features, and promotions to provide customers with accurate information.

Requirements

Job Skills

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Norwegian Customer Support Consultant - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is looking for an enthusiastic Norwegian Customer Support Consultant to join our team in a remote position based in Greece. This role offers the opportunity to provide top-quality service to Norwegian-speaking customers, helping them with inquiries and solutions that enhance their experience. If you are passionate about customer service and wish to work in a flexible environment, we would love to hear from you!


Key Responsibilities

  • Provide exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
  • Assist customers with a variety of inquiries ranging from product information to issue resolution.
  • Handle customer complaints with professionalism and a focus on satisfactory resolution.
  • Document customer interactions to support team performance and identify trends.
  • Collaborate with internal teams to resolve complex issues and improve our service offerings.
  • Keep up-to-date with product knowledge and policies to effectively support customers.

Requirements

Job Skills

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Norwegian Customer Consultant for Streaming Platform - Remote In Greece

posted by: spj_bot

Join Mercier Consultancy MD as a Norwegian Customer Consultant for our exciting streaming platform! This remote position based in Greece offers a unique opportunity to support our Norwegian-speaking customers in their streaming experience. You will be the voice of our brand, helping users navigate our platform and resolve any issues efficiently and courteously. If you are passionate about entertainment and technology and love assisting customers, this role is for you!


Key Responsibilities

  • Provide exceptional customer support to Norwegian-speaking users via phone, email, and live chat.
  • Assist customers with inquiries regarding streaming services, subscriptions, and technical issues.
  • Resolve customer problems promptly and accurately, ensuring a positive experience.
  • Document customer interactions and feedback to contribute to service improvements.
  • Collaborate with internal teams to enhance the overall user experience.
  • Keep abreast of our services and updates to provide informed assistance to customers.

Requirements

Job Skills

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Italian Customer Care Agent - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for an Italian Customer Care Agent to join our remote team based in Greece. This position is an excellent opportunity for individuals who are fluent in Italian and are passionate about delivering outstanding customer service. As a Customer Care Agent, you will be responsible for assisting our Italian-speaking customers, ensuring they receive the support and guidance they need to enhance their experience with our services.


Key Responsibilities

  • Respond to customer inquiries in Italian across various channels including phone, email, and live chat.
  • Assist customers with account issues, product information, and general inquiries.
  • Maintain accurate records of customer interactions and transactions in our CRM system.
  • Resolve customer complaints and provide effective solutions to ensure satisfaction.
  • Collaborate with team members to improve customer service processes and policies.
  • Stay up-to-date with product knowledge and company updates to offer informed assistance.

Requirements

Job Skills

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Hungarian Customer Support Agent - Athens

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for a Hungarian Customer Support Agent in our beautiful Athens office! This position offers a unique opportunity to be part of a dedicated team helping Hungarian-speaking clients navigate their iGaming experience. We are looking for passionate individuals who thrive in customer service roles and are ready to contribute to our team's success.


Key Responsibilities

  • Provide top-quality customer assistance to Hungarian-speaking clients via phone, email, and live chat.
  • Address inquiries related to account registrations, game functionality, promotions, and any technical support needed.
  • Effectively handle and resolve customer service issues, ensuring a smooth and satisfying experience.
  • Document interactions with customers and update our internal CRM system accurately.
  • Collaborate with other departments to resolve complex queries and enhance service delivery.
  • Keep informed about the latest developments in the iGaming industry and internal policies.

Requirements

Job Skills

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German Technical Support Consultant - Athens

posted by: spj_bot

Mercier Consultancy MD is currently seeking a German Technical Support Consultant to join our talented team in Athens. This is a fantastic opportunity for individuals who are passionate about technology and customer service. In this role, you will be responsible for providing technical assistance to our German-speaking clients, helping them resolve issues and enhancing their experience with our products and services.


Key Responsibilities

  • Deliver high-quality technical support to German-speaking customers via phone, email, and chat.
  • Troubleshoot and diagnose technical issues related to our products and solutions.
  • Guide customers through problem resolution steps while ensuring clear communication.
  • Document all support interactions accurately for future reference and quality assurance.
  • Collaborate with technical teams to resolve complex issues and improve service delivery.
  • Stay updated on product knowledge and industry trends to provide accurate support.

Requirements

Job Skills

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