Mercier Consultancy MD is excited to present an opportunity for a German Speaking Customer Service Agent to join the team for Booking.com, one of the world's leading travel and booking platforms. This role allows you to work in beautiful Greece while providing exceptional support to German-speaking customers booking their travel experiences.

Responsibilities

• Assist German-speaking customers through phone, email, and chat with inquiries related to bookings, cancellations, and travel services.
• Provide detailed information about accommodations, travel policies, and ensure a seamless booking process.
• Resolve customer issues and complaints professionally, striving for high levels of customer satisfaction.
• Document customer interactions accurately in the CRM system to maintain service quality.
• Collaborate with team members and internal departments to ensure customer needs are met effectively.
• Stay informed about current promotions, travel trends, and platform updates to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Customer Service Agent for Booking.com, one of the world's leading travel platforms. This role provides the opportunity to work in the picturesque setting of Greece, where you will assist Dutch-speaking customers with their travel inquiries and bookings, ensuring a stellar experience.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat, addressing inquiries related to bookings, accommodations, and travel plans.
• Provide information on travel destinations, explain policies, and guide customers through the booking process.
• Resolve customer issues and complaints promptly and professionally to ensure high levels of satisfaction.
• Document all interactions accurately in the CRM system to maintain communication and track customer feedback.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay informed about current promotions, travel trends, and destination highlights to provide informed assistance.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Croatian Speaking Customer Service Agent to join our team, supporting the renowned platform Booking.com while working in beautiful Greece. In this role, you will be responsible for providing excellent support to Croatian-speaking customers, assisting them with their travel inquiries and ensuring a seamless booking experience.

Responsibilities

• Assist Croatian-speaking customers via phone, email, and chat, addressing all inquiries related to bookings and travel services.
• Provide detailed information about accommodation options, booking processes, and travel policies.
• Resolve customer complaints efficiently and ensure a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system for follow-up and quality assurance.
• Collaborate with team members to enhance service delivery and share best practices.
• Stay updated on current promotions, travel trends, and company policies to advise customers effectively.

Requirements

Bereit, deine Karriere ins Ausland zu verlagern und wertvolle internationale Erfahrung zu sammeln – und das unter der griechischen Sonne?

Werde Teil des Booking.com Teams in Griechenland und unterstütze Reisende dabei, ihre Traumreisen zu planen – während du gleichzeitig deine eigene internationale Laufbahn aufbaust.

Ob du deine Sprachkenntnisse in einem multikulturellen Umfeld stärken, in einem globalen Unternehmen wachsen oder einfach einen Neustart in einem neuen Land wagen möchtest – diese Rolle bietet dir die perfekte Mischung aus Lifestyle, Entwicklung und Stabilität.

Was du tun wirst

Als Customer Support Specialist unterstützt du deutschsprachige Booking.com‑Nutzer:innen bei allem – von einfachen Fragen bis hin zu kompletten Reiseplanungen. Deine Arbeit sorgt dafür, dass Reisende sich sicher, gut informiert und inspiriert fühlen.

Deine täglichen Aufgaben umfassen:

• Bearbeitung eingehender Anrufe, Nachrichten und E-Mails von Booking.com‑Nutzer:innen
• Verwaltung von Reservierungen, Sonderwünschen, Änderungen und Beschwerden
• Recherche von Reiseoptionen basierend auf Kundenbedürfnissen
• Anpassung von Buchungen nach Kundenwunsch
• Bearbeitung von Zahlungen, Stornierungen und Änderungen

Requirements

Our client is a world leader in contact Centre services provider and you will work with the Booking.com Customer Service team in Greece, helping Booking.com customers.

• Communicate with customers via phone, chat & e-mail

• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Client Supporter for Booking.com. This exciting opportunity allows you to work in beautiful Greece while assisting German-speaking clients with their travel booking needs. If you are passionate about customer service and have a flair for communication, we want you on our team!

Key Responsibilities

• Provide exceptional client support to German-speaking customers using Booking.com via phone, email, and chat.
• Assist clients with their bookings, inquiries, and any issues they may encounter during the process.
• Resolve concerns quickly and professionally, ensuring a positive experience for all clients.
• Document and track client interactions in our CRM system for effective service management.
• Collaborate with various teams to improve service delivery and address client needs efficiently.
• Stay up-to-date on Booking.com products and features to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for a Dutch Speaking Customer Service Agent for Booking.com, complete with paid relocation to the beautiful Greece. This role is perfect for individuals who are passionate about customer service and want to help Dutch-speaking clients with their travel and booking needs, ensuring they have a smooth and enjoyable experience.

Responsibilities

• Respond to customer inquiries in Dutch via phone, email, and live chat.
• Assist customers with the booking process, including modifications and cancellations to their reservations.
• Troubleshoot and resolve any issues related to bookings to ensure customer satisfaction.
• Document all customer interactions and insights in the CRM system for quality assurance.
• Collaborate with other teams to ensure swift resolutions to complex customer issues.
• Stay informed about the company's services, policies, and promotions to provide accurate information to customers.

Requirements

Mercier Consultancy MD is delighted to offer a wonderful opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the picturesque country of Greece. In this role, you will be instrumental in providing top-notch support to Croatian-speaking customers, assisting them with their booking needs and ensuring a smooth and enjoyable travel experience.

Responsibilities

• Handle customer inquiries in Croatian through various channels, including phone, email, and live chat.
• Assist customers with the booking process, as well as modifications and cancellations of their reservations.
• Troubleshoot and resolve issues related to bookings and provide effective solutions to enhance customer satisfaction.
• Document customer interactions and feedback in the CRM system for reference and continuous improvement.
• Collaborate with internal teams to ensure swift resolutions of customer issues and maintain a high level of service.
• Stay updated on company policies, promotions, and products to provide accurate information to customers.

Requirements

Ben jij op zoek naar een spannende kans om je klantenservicetalenten in te zetten voor een van de grootste namen in de reisindustrie? Mercier Consultancy MD is op zoek naar enthousiaste medewerkers voor onze Nederlandstalige en Engelstalige klantenservice die ondersteuning biedt aan Booking.com! Sluit je aan bij ons dynamische team en zorg ervoor dat reizigers de best mogelijke ervaring hebben.

Als klantenservicemedewerker ben jij de stem van ons bedrijf. Jij helpt klanten met hun vragen, lost problemen op en zorgt ervoor dat zij met een tevreden gevoel hun reis kunnen voortzetten. Jouw communicatieve vaardigheden en empathisch vermogen maken een verschil voor onze klanten!

Wat ga je doen?

• Klanten ondersteunen met hun vragen via telefoon, e-mail en chat in het Nederlands en Engels.
• Problemen efficiënt oplossen en gepersonaliseerde oplossingen bieden.
• Bijdragen aan het verbeteren van de klanttevredenheid door feedback en suggesties te delen met het team.
• Samenwerken met andere afdelingen om een naadloze klantbeleving te garanderen.

Requirements

Mercier Consultancy MD is looking for a dedicated Dutch Speaking Reservations Agent for Booking.com to join our enthusiastic team! This exciting position allows you to work in the beautiful setting of Greece, interacting with clients to facilitate their booking needs and ensure a fantastic customer experience.

Key Responsibilities

• Assist Dutch-speaking customers with hotel reservations for Booking.com through various channels, including phone, email, and chat.
• Provide in-depth information about available accommodations, pricing, availability, and local experiences to guide clients in making informed decisions.
• Accurately process reservation requests and confirm all necessary details to provide a smooth booking experience.
• Proactively address and resolve any customer inquiries or issues related to bookings with professionalism and efficiency.
• Maintain comprehensive records of client interactions and booking details within our CRM system.
• Stay updated on market trends, hotel offers, and local attractions to provide clients with the best options.

Requirements