Bereit, deine Karriere ins Ausland zu verlagern und wertvolle internationale Erfahrung zu sammeln – und das unter der griechischen Sonne?

Werde Teil des Booking.com Teams in Griechenland und unterstütze Reisende dabei, ihre Traumreisen zu planen – während du gleichzeitig deine eigene internationale Laufbahn aufbaust.

Ob du deine Sprachkenntnisse in einem multikulturellen Umfeld stärken, in einem globalen Unternehmen wachsen oder einfach einen Neustart in einem neuen Land wagen möchtest – diese Rolle bietet dir die perfekte Mischung aus Lifestyle, Entwicklung und Stabilität.

Was du tun wirst

Als Customer Support Specialist unterstützt du deutschsprachige Booking.com‑Nutzer:innen bei allem – von einfachen Fragen bis hin zu kompletten Reiseplanungen. Deine Arbeit sorgt dafür, dass Reisende sich sicher, gut informiert und inspiriert fühlen.

Deine täglichen Aufgaben umfassen:

• Bearbeitung eingehender Anrufe, Nachrichten und E-Mails von Booking.com‑Nutzer:innen
• Verwaltung von Reservierungen, Sonderwünschen, Änderungen und Beschwerden
• Recherche von Reiseoptionen basierend auf Kundenbedürfnissen
• Anpassung von Buchungen nach Kundenwunsch
• Bearbeitung von Zahlungen, Stornierungen und Änderungen

Requirements

Our client is a world leader in contact Centre services provider and you will work with the Booking.com Customer Service team in Greece, helping Booking.com customers.

• Communicate with customers via phone, chat & e-mail

• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Client Supporter for Booking.com. This exciting opportunity allows you to work in beautiful Greece while assisting German-speaking clients with their travel booking needs. If you are passionate about customer service and have a flair for communication, we want you on our team!

Key Responsibilities

• Provide exceptional client support to German-speaking customers using Booking.com via phone, email, and chat.
• Assist clients with their bookings, inquiries, and any issues they may encounter during the process.
• Resolve concerns quickly and professionally, ensuring a positive experience for all clients.
• Document and track client interactions in our CRM system for effective service management.
• Collaborate with various teams to improve service delivery and address client needs efficiently.
• Stay up-to-date on Booking.com products and features to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for a Dutch Speaking Customer Service Agent for Booking.com, complete with paid relocation to the beautiful Greece. This role is perfect for individuals who are passionate about customer service and want to help Dutch-speaking clients with their travel and booking needs, ensuring they have a smooth and enjoyable experience.

Responsibilities

• Respond to customer inquiries in Dutch via phone, email, and live chat.
• Assist customers with the booking process, including modifications and cancellations to their reservations.
• Troubleshoot and resolve any issues related to bookings to ensure customer satisfaction.
• Document all customer interactions and insights in the CRM system for quality assurance.
• Collaborate with other teams to ensure swift resolutions to complex customer issues.
• Stay informed about the company's services, policies, and promotions to provide accurate information to customers.

Requirements

Mercier Consultancy MD is delighted to offer a wonderful opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the picturesque country of Greece. In this role, you will be instrumental in providing top-notch support to Croatian-speaking customers, assisting them with their booking needs and ensuring a smooth and enjoyable travel experience.

Responsibilities

• Handle customer inquiries in Croatian through various channels, including phone, email, and live chat.
• Assist customers with the booking process, as well as modifications and cancellations of their reservations.
• Troubleshoot and resolve issues related to bookings and provide effective solutions to enhance customer satisfaction.
• Document customer interactions and feedback in the CRM system for reference and continuous improvement.
• Collaborate with internal teams to ensure swift resolutions of customer issues and maintain a high level of service.
• Stay updated on company policies, promotions, and products to provide accurate information to customers.

Requirements

Ben jij op zoek naar een spannende kans om je klantenservicetalenten in te zetten voor een van de grootste namen in de reisindustrie? Mercier Consultancy MD is op zoek naar enthousiaste medewerkers voor onze Nederlandstalige en Engelstalige klantenservice die ondersteuning biedt aan Booking.com! Sluit je aan bij ons dynamische team en zorg ervoor dat reizigers de best mogelijke ervaring hebben.

Als klantenservicemedewerker ben jij de stem van ons bedrijf. Jij helpt klanten met hun vragen, lost problemen op en zorgt ervoor dat zij met een tevreden gevoel hun reis kunnen voortzetten. Jouw communicatieve vaardigheden en empathisch vermogen maken een verschil voor onze klanten!

Wat ga je doen?

• Klanten ondersteunen met hun vragen via telefoon, e-mail en chat in het Nederlands en Engels.
• Problemen efficiënt oplossen en gepersonaliseerde oplossingen bieden.
• Bijdragen aan het verbeteren van de klanttevredenheid door feedback en suggesties te delen met het team.
• Samenwerken met andere afdelingen om een naadloze klantbeleving te garanderen.

Requirements

Mercier Consultancy MD is looking for a dedicated Dutch Speaking Reservations Agent for Booking.com to join our enthusiastic team! This exciting position allows you to work in the beautiful setting of Greece, interacting with clients to facilitate their booking needs and ensure a fantastic customer experience.

Key Responsibilities

• Assist Dutch-speaking customers with hotel reservations for Booking.com through various channels, including phone, email, and chat.
• Provide in-depth information about available accommodations, pricing, availability, and local experiences to guide clients in making informed decisions.
• Accurately process reservation requests and confirm all necessary details to provide a smooth booking experience.
• Proactively address and resolve any customer inquiries or issues related to bookings with professionalism and efficiency.
• Maintain comprehensive records of client interactions and booking details within our CRM system.
• Stay updated on market trends, hotel offers, and local attractions to provide clients with the best options.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Croatian Speaking Travel Customer Service Agent to join our team supporting Booking.com. This role provides a fantastic chance to work in beautiful Greece while helping Croatian-speaking travelers navigate their travel needs. You will be the key point of contact, ensuring clients receive outstanding service as they plan their journeys.

Responsibilities

• Assist Croatian-speaking customers via phone, email, and chat, addressing inquiries related to travel bookings, accommodations, and services offered by Booking.com.
• Provide clear and accurate information, helping customers with booking modifications, cancellations, and resolutions to any issues.
• Document customer interactions and feedback effectively in our CRM system to enhance our service quality.
• Collaborate closely with various internal teams to resolve complex customer issues and ensure customer satisfaction.
• Stay updated on Booking.com’s services, promotions, and travel trends to provide comprehensive support to clients.

Requirements

Join Mercier Consultancy MD as a Croatian Speaking Service Agent for Booking.com, located in beautiful Greece! This role is perfect for individuals who are passionate about travel and customer service, as you will be handling inquiries and assisting Croatian-speaking customers with their bookings and travel-related concerns.

Responsibilities

• Provide top-notch customer service to Croatian-speaking clients via phone, email, and chat.
• Assist customers with booking modifications, cancellations, and inquiries related to their travel arrangements.
• Resolve issues and complaints efficiently, ensuring a seamless customer experience.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members and share feedback to enhance service quality.
• Stay informed about company policies, promotions, and travel-related updates to assist customers effectively.

Requirements

Join Mercier Consultancy MD as a Polish Speaking Travel Support Advisor in Sofia, Bulgaria, and enjoy a paid relocation! We are looking for dedicated individuals with a passion for travel and customer service. In this role, you will be the primary point of contact for our Polish-speaking clients, helping them navigate their travel needs and ensuring an exceptional customer experience.

Key Responsibilities

• Assist Polish-speaking clients with travel inquiries through various communication channels, including phone, email, and chat.
• Manage bookings, modifications, and cancellations efficiently while maintaining high accuracy.
• Provide tailored travel recommendations that align with client preferences and desires.
• Address and resolve customer complaints effectively to ensure satisfaction.
• Document and keep records of client interactions and support requests within our CRM system.
• Keep up-to-date with travel industry trends and company services to provide informed advice to clients.

Requirements