🌟 Join the dynamic team at Mercier Consultancy MD as a Dutch Speaking Customer Service Representative for Booking.com! If you're passionate about travel, love helping others, and want the flexibility of working remotely from beautiful Greece, this is the perfect opportunity for you!

What You'll Do:

• Engage with customers in Dutch, providing top-notch support for their travel inquiries, bookings, and experiences.
• Assist users with account management, booking modifications, and resolving any issues they might encounter.
• Deliver clear, engaging information on destinations, accommodations, and local attractions to create memorable travel experiences.
• Handle feedback and escalate issues to ensure a high level of customer satisfaction.
• Maintain accurate records of customer interactions and ensure smooth communication in our CRM system.
• Collaborate with team members to share insights and enhance service quality.

Requirements

On behalf of our client, we are currently recruiting for an SaaS Platforms Administrator, responsible for the configuration, administration, support and optimization of the Group’s SaaS platforms and internal IT systems. The role combines technical system administration with IT knowledge, ensuring that all business applications are secure, integrated and performing optimally. This position supports business continuity, user productivity, and digital transformation initiatives across the Group.

Key Responsibilities

HSO is a Business Transformation Partner with deep industry expertise and global reach. We leverage the full power of the Microsoft Cloud to help organisations modernise operations, adopt data-driven intelligent automation, deliver real-time insights, and accelerate digital impact. By utilising Dynamics 365, Power Platform, Azure, Microsoft 365, AI/Copilot and Data & AI capabilities, HSO empowers organisations to innovate faster, improve how their people work, and enhance citizen and customer experiences.

Founded in 1987, HSO has more than 2,500 professionals across Europe, North America, and Asia. We are one of the world’s top Microsoft business applications and cloud transformation partners, and a proud member of Microsoft’s elite Inner Circle, representing the top 1% of partners worldwide.

We specialise in sectors such as Public Sector, Retail, Manufacturing, Professional Services, and Financial Services. As an award-winning partner, HSO has been recognised as the global winner of the Microsoft Partner of the Year Award for D365 Finance, and a Finalist for D365 Sales & Marketing. We have also been ranked among the Best Companies to Work For, reflecting our culture of care, innovation, and growth.

At HSO, we are large enough to deliver enterprise-scale transformation, yet small enough to care. Our culture encourages entrepreneurship, collaboration, and personal development — where your voice is heard, and your impact is felt.

Mercier Consultancy MD is excited to announce a vacancy for a Dutch Speaking Customer Service Agent at MCP. In this role, you will be the frontline representative for our Dutch-speaking customers, providing them with top-tier support and service that reflects the company's dedication to excellence.

Responsibilities

• Support Dutch-speaking customers through various communication channels, including phone, email, and chat, addressing their inquiries and assisting them with product-related questions.
• Deliver prompt and accurate information about products, services, and account management while ensuring a smooth customer experience.
• Resolve customer complaints efficiently while maintaining a positive and professional demeanor.
• Record and document interactions in the CRM system to track customer feedback and service quality.
• Collaborate with team members to enhance processes and improve overall customer service.
• Stay informed about the latest products, promotions, and updates to better assist customers.

Requirements

Join Mercier Consultancy MD as a Portuguese-Speaking Financial Customer Expert in Greece! We are thrilled to offer a fully paid relocation opportunity for dynamic individuals looking to advance their careers in the financial services sector. In this role, you will be instrumental in providing top-notch support to our Portuguese-speaking clients, helping them navigate their financial inquiries with ease.

Key Responsibilities

• Assist Portuguese-speaking customers with financial queries via phone, email, and live chat.
• Provide accurate information regarding banking products, services, and account management.
• Resolve customer issues promptly and professionally, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system to maintain accurate records.
• Work closely with internal teams to deliver effective solutions and enhance the customer experience.
• Stay informed about financial regulations and industry trends to provide reliable support to clients.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for a Polish Speaking Player Support Specialist for Riot Games, based in Sofia, Bulgaria. This role focuses exclusively on providing email support to Polish-speaking players, making it ideal for individuals who love gaming and enjoy engaging with the community through written communication. You will be responsible for answering queries, resolving issues, and ensuring that players have a seamless experience with Riot Games' titles.

Key Responsibilities

• Deliver outstanding email support to Polish-speaking players regarding game inquiries and technical issues.
• Assist players with account management, game features, and resolve any related concerns effectively.
• Respond to player emails promptly, maintaining high standards of communication and service.
• Document player interactions and feedback carefully to contribute to service enhancements.
• Collaborate with team members to share player insights and improve the support process.
• Stay updated on game developments, features, and player support best practices to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Polish Speaking professionals in Sofia, Bulgaria, complete with a fully paid relocation package! This is a fantastic chance for individuals looking to advance their careers in a vibrant and growing market while enjoying the benefits of relocation support.

Key Responsibilities

• Provide exceptional customer service in Polish through various channels, including phone, email, and live chat.
• Assist clients with inquiries related to products, services, and account management.
• Resolve customer issues efficiently while maintaining a high standard of professionalism.
• Document interactions and feedback accurately in the CRM system.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Stay updated on product knowledge and market trends to offer informed support.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Icelandic Speaking professionals seeking new career adventures in Sofia, Bulgaria. This position comes with a fully paid relocation package, making it easier than ever to join our team in this vibrant city. You will be part of an organization focused on fostering innovation and providing excellent service to our clients.

Key Responsibilities

• Provide exceptional support to our Icelandic-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to products, services, and account management.
• Ensure customer satisfaction by addressing concerns and resolving issues effectively.
• Document all customer interactions and maintain accurate records in our CRM systems.
• Collaborate with cross-functional teams to improve service delivery and customer experience.
• Participate in training and development sessions to stay updated on product and service offerings.

Requirements

Join Mercier Consultancy MD and take advantage of an exciting opportunity for Danish Speaking professionals looking for an adventure in Bulgaria! We are offering fully paid relocation packages for qualified candidates who are eager to advance their careers while experiencing a new culture and lifestyle.

In this role, you will leverage your language skills to provide exceptional customer support and service to our clients, helping them navigate products and address any inquiries they may have. You will enjoy a supportive work environment that values your contributions and offers opportunities for professional growth.

Key Responsibilities

• Provide outstanding customer support in Danish through various communication channels: phone, email, and chat.
• Assist customers with inquiries regarding services, products, and account management.
• Document interactions meticulously in our CRM system to maintain accurate client records.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to drive seamless service delivery and continuous improvement.
• Participate in training programs to enhance product knowledge and service excellence.

Requirements

Mercier Consultancy MD is delighted to offer an incredible opportunity for a Hungarian Speaking Player Support Specialist for Riot Games. This role is designed for those who are not only passionate about gaming but also excel in providing exceptional player support. As a key member of our team, you will assist Hungarian-speaking players with their queries, ensuring they have an enjoyable gaming experience with Riot's titles.

Key Responsibilities

• Provide dedicated support to Hungarian-speaking players through various communication channels.
• Assist players with inquiries regarding game features, technical issues, and account management.
• Resolve player issues efficiently to maintain a high level of satisfaction and engagement.
• Document interactions accurately to help identify trends and improve support services.
• Collaborate with development and community teams to relay valuable player insights and feedback.
• Stay updated on game developments, events, and industry trends to provide informed support.

Requirements